Kyle's Coming 9/15

[MIB41]

Mine has been in Ontario Canada since the 16th. Hasn't budged since. And it needs to get to Louisville! I might have to call them if I don't get anything soon. You know bad service will make me think twice about ordering in the future if they can't handle a simple request.

[toyman]

I called about mine sitting in NC for the last 5 days and they said if I don't have them by the 5th they would check with the shipping co.,they wait 10 business days after shipping before investigating.They didn't seem too worried about it to me.I also checked with the P.O. and they can't track them after they left nevada.

[thunderbolt]

Mine has been in Ontario Canada since the 16th. Hasn't budged since. And it needs to get to Louisville! I might have to call them if I don't get anything soon. You know bad service will make me think twice about ordering in the future if they can't handle a simple request.

I thought the CA was California.

[MIB41]

I just got off the phone with Matty... As predicted, I got someone who barely UN_DER_STANDS_EN_GLISH... Well it has to be 14 BUSINESS days before she can do anything about this shipment. Hmmmm. I think there is plenty she can do. For starters, she can work on her English translation skills. That would be a plus. I have little regard for companies that outsource their customer service divisions to people who have no skills to provide the task that is asked of them...Translation - CHEAP!

[GoldBlade6]

I just got off the phone with Matty... As predicted, I got someone who barely UN_DER_STANDS_EN_GLISH... Well it has to be 14 BUSINESS days before she can do anything about this shipment. Hmmmm. I think there is plenty she can do. For starters, she can work on her English translation skills. That would be a plus. I have little regard for companies that outsource their customer service divisions to people who have no skills to provide the task that is asked of them...Translation - CHEAP!

When someone calls customer service, chances are they are already upset for some reason. To be met with someone who is only more upsetting, for any reason, adds insult to injury. You'd think a good company would want to prevent already annoyed customers from being even more annoyed, but I guess that's just not Mattel's style.

Meanwhile, I've always had very good experiences with TRU's customer service, despite their horrible shipping methods where their items arrive banged up because they choose not to use any packing materials.

[rche]

I thought the CA was California.

yes it is.

[trekman101]

Got my 4 yesterday........all molded hands.......one figure has a face defect so I requested a replacement......it's a really nice figure but I wish they wouldn't use the plastic snaps in back..way to bulky

[MIB41]

Still waiting... This is an all time low for Matty. Their really slow this time.

[pmjlghrs]

as of right now, my count in all the forums I've seen thus far is:

22 molded ring on fist
10 painted ring on open hand
1 open hand with no ring.

[MIB41]

^^^Mattel's quality control well on display.

[Audiorij]

Good thing they delayed the item to fix this, also good that the fate of the line doesn't rest on Kyle's shoulders.

[toyman]

Mine arrived yesterday and all 5 have the closed fist with molded ring.

[drmego]

I got two shipments of Kyle - one had the open hand and one had the fist.

[MIB41]

The variant business model to boost sales perhaps?

[warlock664]

I got two shipments of Kyle - one had the open hand and one had the fist.

Did you get multiples of the open hand version, and are you planning to sell them on your site ? The OCD completist in me would love to have one of each in my collection !