a little disappointed in BBP/EMCE customer service

[sprytel]

I'm going back to snarky icons. This thread is an amazing study in how to make sure customer service DOESN'T help you.

Amen, brother.

[jasonmego1277]

WOW .... Joe and Paul are really taking an unnecessary beating. Look from my opinion I have never had an issue with Paul , He has always been a great guy , and a pleasure to deal with . If I was asked to ship the broken body for a replacement i'd do it no questions asked. I have purchased parts and figures from Paul for years and always had nothing but great things to say , and I doubt i ever will. Thanks for everything Doc and Joe ! - I felt you needed a Thank you for all the great things you both have done for us.

[drmego]

I ask for the body to be sent back so I can examine it to see what
went wrong. I don't think that is an unreasonable request.

I got an e-mail from Paul Kelly aka Mister Kennedy this morning:

"Thanks a lot for getting me banned from the Mego forums.
All I wanted was a figure that wasn't broken!"

The offer is still open - Paul - and I didn't know that you were
banned from the forums here.

[Meule]

I ask for the body to be sent back so I can examine it to see what
went wrong. I don't think that is an unreasonable request.

I got an e-mail from Paul Kelly aka Mister Kennedy this morning:

"Thanks a lot for getting me banned from the Mego forums.
All I wanted was a figure that wasn't broken!"

The offer is still open - Paul - and I didn't know that you were
banned from the forums here.

Looks like more BS to me, he doesn"t seem to be banned. If he was it would say so under his name

[SeattleEd]

^^ I think he means socially banned.
Might have taken all the criticisms to heart and felt ousted. IMO.

[Meule]

^^ I think he means socially banned.
Might have taken all the criticisms to heart and felt ousted. IMO.

He brought that on himself

[Brown Bear]

If everyone who acidentally busted one of EMCE's bodies emailed Paul asking for a new one on the house, how would that work? Asking for the broken body is a smart business move and common sense in my opinion.

[EMCEtoys]

He brought that on himself

No, really banned, apparently, and he sent me a nasty email about it. Again, asking for the original so Paul can see what the original problem was is hardly asking for something out of the ordinary. You know how many people try to scam free crap out of us?

And again, it's Paul doing it out of his own generosity, so truly, no good deed goes unpunished.