a little disappointed in BBP/EMCE customer service

[jimsmegos]

Wow that is an awesome deal on the NOTLD set! FEARWERX: Original & Licensed Horror Merchandise

[megojim]

Glad that's all cleared up . . . . I'm changing my name to "Seven"

[Mister Kennedy]

No one has helped me still.

[BlackKnight]

No one has helped me still.

CustoMego

[CrimsonGhost]

No one has helped me still.

Did you send the figure back to Doc Mego? Or contact Jason at the email address he posted in his earlier post?

[Mister Kennedy]

Emce bodies... - Page 3 - Mego Talk

Lies!

[tllgn]

BBP,never had an issue with them,i bought a lot of stuff from them,and have some more on back order,theirrrrr GGGREAT!

[Meule]

Emce bodies... - Page 3 - Mego Talk

Lies!

Uhm, no. Either you send your broken figure back to EMCE, as they requested, and you'll get another one free of charge. Or contact Jason at BBP. This isn't gonna come dropping in your lap all by itself. Calling people liars because you don't play according the rules is not done

[johnmiic]

Surely you could call Dr. Mego. His phone # is on his website, Drmego.com:

Contact Us

Just don't call him Shirley.

[Mister Kennedy]

It appears as though my problem has been rectified... by a third (fourth? fifth?) party.

More on that when I have more to say.

[CrimsonGhost]

I'm going back to snarky icons. This thread is an amazing study in how to make sure customer service DOESN'T help you.

[Mister Kennedy]

Lip service and customer service are two different things, my friend.

It's easy to say one thing and never do it.

It's easy to say 'I will send you a new body to replace your defective one - free of charge' and then never do it. And then when you are asked about it, to deflect the problem onto someone else who is not even involved directly with said product.

Luckily there is someone from another company who is putting their money with their mouth is, unlike all the "big name" companies who everyone swears up and down are great, but yet fail to follow through on a simple promise.

[Meule]

Lip service and customer service are two different things, my friend.

It's easy to say one thing and never do it.

It's easy to say 'I will send you a new body to replace your defective one - free of charge' and then never do it. And then when you are asked about it, to deflect the problem onto someone else who is not even involved directly with said product.

Luckily there is someone from another company who is putting their money with their mouth is, unlike all the "big name" companies who everyone swears up and down are great, but yet fail to follow through on a simple promise.

Dude, they asked you to send back the broken figure and they would replace it. If you don't send back yours don't expect them to send theirs. Pretty simple rules. Don't ***** constantly if you're not gonna play along

[CrimsonGhost]

EMCE stated they don't really have a replacement policy, however if you send them the broken figure, Doc would usually replace it. But you stated you didn't think you should have to send back the broken figure. So they made you an offer, but you didn't follow up. I can't blame EMCE for that.

Then Jason stated that he had not been in contact with you. That is understandable as you were confused and thought Joe Cena worked for BBP. Jason posted and stated the he personally reads all the incoming emails Did you follow up and contact Jason at the email address he posted? Because if you didn't, then I can't blame BBP either.

[CrimsonGhost]

It's easy to say 'I will send you a new body to replace your defective one - free of charge' and then never do it. And then when you are asked about it, to deflect the problem onto someone else who is not even involved directly with said product.

You can't possibly still be this confused, can you? You were talking to Joe from EMCE, he didn't deflect but rather refered you to his partner Paul Clarke. You were told to send in the broken body. You refused. End of transaction.