Condensation? Oil? Something inside plastic window of Retro-Heroes

[SlipperyLilSuckers]

Are they tears, or are they some kind of mold release or plasticizer reacting inside your bubble?

Oh Haha that is freakin' hilarious. I always feel better after a hearty laugh....thanks guys!

[UnderdogDJLSW]

The Lex I bought had a mark on his nose, but he was the only one there, so I got him. I've left the package in my office cause I figured I would hold onto it as a future gift for my kids. As of now, no oil, but there are some marks of where his nose was leaning. I'll wait to hear what Mattel says before I give it to my kids. Anyone actually talk to customer service, yet?

[saildog]

So what's the next defect going to be? Spontaneous combustion?

I honestly feel sorry for all of you that purchased these.
All these problems are totally unacceptable in my opinion.
There shouldn't be a "learning curve" or "practice run" or "we'll fix the problems as they show up" mentality on this.
If Chrysler put out a new car and the wheels were falling off would you just say, "Oh, they'll fix that in the next batch"?
So much potential wasted.
I really was hoping to desire these at some point but come on.
Enough is enough.
If they manage to turn this around and fix all these problems I'll be shocked.
Rich

Rich, if you want to say, "I told you so", just come right out and say it. We are all friends here and given your opposition to this line from day one, give us credit for being able to decipher the code in your statement. It's okay to say it if you want to.

[bleit1701]

I opened mine but kept the cards and 2 of the 4 have the mystery droplets.

[rche]

I opened mine but kept the cards and 2 of the 4 have the mystery droplets.

Do you mean the empty blisters have the droplets in there? sans figs?

[trekman101]

When I was in TRU I noticed some of the figures having this problem...Sinestro always seems to be the worst....one of my carded GA's has this issue and one doesn't..my open GA is fine.....I think it's the packaging not the figures...keep your carded figures lying flat so the figure doesn't touch the bubble....and please Doc chime in on this...my guess is you will get a straight answer from Mattel...I doubt if we will

[toystalker]

ive got 8 cases of these figures and not 1 problem as yet ?

good job is folks here are not getting to hear this bad press and they are selling very well

[Bizarro Amy]

I think you mean EMCE/Mattel released, MEGO is out of business. (Or, maybe you meant original MEGOs.. )

No, I meant original Megos. I was going to keep the EMCE versions of characters I already have (in the form of vintage figures) on card, just to display them in package. I haven't decided if I'll open the new characters to put with my collection or leave them carded as well.

[spamn]

ive got 8 cases of these figures and not 1 problem as yet ?

good job is folks here are not getting to hear this bad press and they are selling very well

I need to dig out the ones I got at retail, but My Sinestro is off the card, and his card is out with no hint of any of this problem. Likewise My Green Arrow, though I haven't had him out for a week. Those two figs came from TRU.com and mattycollector.

I've got 2 each of Lex and Supes packed away that came from different TRUs, but they were fine when I got 'em. I'll have to check 'em again, but so far I have not witnessed this problem on any of my figures or their cards.

I've left one lonely Supes at retail so far, and the only other figure I've encountered in the wild, I bought.

Hopefully this isn't super-widespread, and Mattel addresses it.

[Agent of SHIELD]

If this were Wave 3, they could feature it: "Wet and Wild! Watch Wonder Woman taking a shower!"




I'm also reminded of a commercial: Lynda Carter for Moisture Whip lipstick.

http://www.youtube.com/watch?v=KbSOaRMqS3M

[bizzaro megomauler]

I found the answer! Turns out it's OUR fault!

because We can't get a straight answer from Mattel, I sought answers from a qualified professional:

The new figs are sweating due to nervousness for being scrutinized about their body flaws.

Thank you for the answer DR.Phil

[geoffdude]

Given that these are being sold in TRU, theoretically for children, I wonder how long Mattel has until a news organization picks up on this issue. It would just take one parent already holding a grudge over the lead problems to concoct a good story:

Getting TRU involved in this might not be a bad idea. Writing them a detailed letter, and explaining that this chemical goo could end up on customers, who would not be too happy about it, might just be the way to get this issue noticed.

I may start drafting a letter now.

g.

[geoffdude]

Also contact Mattel customer service at the 800 number on the back of
the card or go to Mattel Consumer Relations - Products, Parts, Service, Instructions, and FAQs.

If the factory did something wrong or carded the figures before they
were properly dried, Mattel would want to know about it.

I can't find any place at the link you provided above to contact them via email with the details of this goo problem. I love (not really) sites that "try" to hide their contact info, makes me feel confident (not really) the problem will be resolved. Only being able to make a phone call for CS in today's world? Good grief.

[drmego]

I just got a set that shows some of the residue inside the blister.
We are addressing it with Mattel this week and will let everyone
know what they come back with.

Geoffdude - if you have figures with more than the clear residue
that I've seen, send me those figures and I will pay you for them.

It's hard to explain in photos and words what is going on, so I
would like to send Mattel a "bad" example so their people can
examine it.

[geoffdude]

Anyone have the numbers they can post from the back of the TRU cards above the UPC bar code? I'm on the phone w/Mattel.

Number is like R3533 etc.