eBay changes

[domino]

Well I might as well throw my 2 cents in. I have been a buyer and seller on ebay for many years and it was a flawed system before and its a flawed system now. There is no way for them to make us all happy. In my opinion ebay has favored they buyers in the transactions. All 3 of my negatives came from buyers that refused to pay for their items. I left them the negative they deserved and got a negative from each of them out of spite. They are the ones that were in the wrong and I got punished for it. I am afraid that the dishonest buyers are going to take advantage of this new situation. I also had occasions where I left the buyer positive feedback and they never did the same. I know its voluntary but its just curtious to leave it in return. I now state in my auctions that I will leave feedback as soon as I receive feedback.

Just my thoughts on this situation.

[Zemo]

Logic, Steve. Buyers only have one obligation to meet for a successful transaction; paying for the item

Not 100% accurate. A buyer must provide a current address and contact info. Confirmed addy if paying by PP. They must pay by the payments offered by the seller. They must be willing to have signature delivery if that's what the seller wants.

Feedback is about the transaction as a whole. Not just paying. By your logic the sellers job is done when FedEx picks it up. If a buyer pays me fast, then emails everyday for 4 days till he gets his item. The the transaction was not positive for me.

[Meule]

Not 100% accurate. A buyer must provide a current address and contact info. Confirmed addy if paying by PP. They must pay by the payments offered by the seller. They must be willing to have signature delivery if that's what the seller wants.

Feedback is about the transaction as a whole. Not just paying. By your logic the sellers job is done when FedEx picks it up. If a buyer pays me fast, then emails everyday for 4 days till he gets his item. The the transaction was not positive for me.

The address and contact info are on file with eBay. Besides, if you're buying something on eBay you want it delivered to your house, so of course you're gonna give your correct address.
A confirmed address with paypal isn't mandatory I believe.
And if the seller doesn't state in his description that the package will be signature delivered he can't demand that after the auction is over. But if it's in the description the buyer most likely will have read it.

[theressa]

......

[Zemo]

The address and contact info are on file with eBay. Besides, if you're buying something on eBay you want it delivered to your house, so of course you're gonna give your correct address.

Well you must not sell much on ebay, because this happens ALL the time. Item ships, buyer writes "where's my item", I write well it shipped 3 days ago to your address on file with PP, buyer writes back " oh that's my addy from 3 years ago, where's my item"

Communication is part of the service that a seller is expected to provide to the buyer. If the buyer wants email verification that the payment was received and the item was shipped, they're entitled to it. Unwillingness to provide good service is not a justifiable excuse for leaving a neg.

I'm selling merch not siging on for a pen pal. If the buyer emails me everyday till his item arrives and calls be to boot. I'm neggin his *** into tomorrow.

[Zemo]

Until the merchandise is in the buyer's hands, you haven't completed your end of the transaction. Lousy service like yours is why eBay is having to change its policies.

You have no clue about my service, so stop talking out your ***. I've been on ebay since 1997 and selling since 99. I have 3 selling id's in different business, none of then under 99.9 all of them over 1000 sales. What have you sold? People like you that try to dictate what business should and shouldn't do who have never done anything amaze me.

[Meule]

This is true, however some Power Sellers have their system set to NOT accept payments from an unconfirmed addy. Some don't even tell this in their auctions, and is a huge inconvenience!

In this case the seller is to blame, he should clearly state this in the description.

A lot of buyers don't read the descriptions, I'm finding this out real quick

And here the buyer's to blame. If you can't be bothered to read the seller's description you have no excuse to complain afterwards.

[Meule]

Well you must not sell much on ebay, because this happens ALL the time. Item ships, buyer writes "where's my item", I write well it shipped 3 days ago to your address on file with PP, buyer writes back " oh that's my addy from 3 years ago, where's my item"

You're right, I don't sell much. In fact, I've never sold anything on eBay before. I only buy stuff I really want, so I usually don't have much stuff I want to get rid of. On the rare occasion I do have something I either give it away or start a thread in the Marketplace.
But buyers who don't update their address on eBay have no reason to complain, it's their own fault they didn't get their package.

I'm selling merch not siging on for a pen pal. If the buyer emails me everyday till his item arrives and calls be to boot. I'm neggin his *** into tomorrow.

Sorry man, but this is a responsibility of the seller. If you, as a seller, get to make up all the rules of the game - payment methods, time frame to pay, confirmed shipping address, ... - then you can't expect the buyer to sit by and wait till you think the time is right to ship his package. He has a right to be informed. And it's your duty as a seller to let him know where he stands

[Zemo]

In this case the seller is to blame, he should clearly state this in the description.



And here the buyer's to blame. If you can't be bothered to read the seller's description you have no excuse to complain afterwards.

This is exactly right!

[megoat]

Look, there is no doubt there is huge divide between sellers and buyers on eBay. Casual buyers have no idea what it's like selling on eBay. They have never had a chargeback. They've never been strong armed by jerky customers who demand a partial refund on something you KNOW was exactly as described. Some of the demands buyers put on sellers is completely unrealistic. Many sellers who charge exact postage STILL have like a 4.6 star rating for shipping and handling charges. I think some buyers feel they should not even PAY for postage. Which I have never understood the complaint about shipping charges, anyway. When a seller lists his shipping charge FIGURE THAT INTO THE AMOUNT YOU ARE GOING TO BID. I do this all the time as a bidder. If an item is worth 20 bucks to me, and the seller is charging 8 dollars for shipping I BID 12 DOLLARS. This concept is very simple......Hidden postage costs I can understand, but when the seller explicitly states his postage where's the surprise?

[Zemo]

Sorry man, but this is a responsibility of the seller. If you, as a seller, get to make up all the rules of the game - payment methods, time frame to pay, confirmed shipping address, ... - then you can't expect the buyer to sit by and wait till you think the time is right to ship his package. He has a right to be informed. And it's your duty as a seller to let him know where he stands

I agree with this meule. When the auction ends, you send them an email thanking for the the payment. Telling them there item will ship tomorrow and that tracking will be emailed to them from the shipper, but you still get above daily inquiries. I can't hand deliver it and they can track it as easily as I can.

[Meule]

I agree with this meule. When the auction ends, you send them an email thanking for the the payment. Telling them there item will ship tomorrow and that tracking will be emailed to them from the shipper, but you still get above daily inquiries. I can't hand deliver it and they can track it as easily as I can.

Hey, if you're emailing them a tracking number that's a different ball game. To be honest, in this case they should just shut up and look it up.
But as a buyer I've found out that only 2 out of 10 sellers actually communicate with their buyers. In the beginning I had every confidence in the seller (newbie mistake) and just waited for the package to arrive. After several weeks I would then finally contact them only to get a reply (after several days had gone by again) that my package was just shipped Nowadays sellers get 2 weeks (plenty of time to ship something to Belgium, Joe's done it in 4 days once) or I start emailing. The only exception I make is for Museum members or sellers I've done business with before and trust or if it's something I ordered to be custom made

[Dave Mc]

It would be nice if everything fit into a catagory. It would make things much easier. Sellers, buyers, right, wrong, black, white. Unfortunately that is rarely the case where people are involved. There are good sellers, there are bad sellers. There are good buyers, there are bad buyers. No ONE set of rules are going to protect both in all situations. In the end, do what you feel is the right thing to do, even if the other guy doesn't and don't worry about who did what first. He has to live with himself and so do you. Karma comes around eventually and you get what you give, so as long as yours is good, that's what really matters.

[Mikey]

I've had a couple of "high maintenance" buyers in the past.

Usually they are people who send money orders and email everyday... "did you get my MO yet ?""did you get my MO yet ?""did you get my MO yet ?""did you get my MO yet ?"

I always respond to to them in a very nice manner... usually somthing like ---- "Hi, no I did not get your MO yet but when it arrives i'll ship out your package straight away and then email you to let you know it's on the way ... Thanks for your bid :>)"

I keep that responce above in wordpad so I can just copy and paste every day if need be

I go out of my way to keep all my buyers happy--- but I still won't leave them feedback until they do me first.

[jds1911a1]

I wonder if eBay is intent on ruining their own business. Buyers can't get anything but positive feedback?! That is completely idiotic. eBay either doesn't have the staff or they don't have the inclination to do ANYTHING about non-paying bidders. (They barely do anything about fraudulent sellers as it is, what makes them think they'll be able to deal with non-paying bidders?)

There really needs to be an alternative. Maybe I'll start selling on Amazon.

Actually this is a good thing buyers can't get a negative flamejob for leaving a deserved negative feedback now. if the buyer doesn't pay the seller intiates the unpaid item investigation. everyone wins. Now if a buyer is a slow pay just don't leave any feedback

A buyer's end of the transaction ends when he has paid.

Stupid is stupid does.

Agreed Brue. when you have paid you deserve your feedback.

Exactly. To me, a buyer saying, "The transaction is over when I pay," is like a seller saying, "The transaction is over when I ship."

if you don't get insurance that is exactly the attitude of most sellers

Most of the changes favor sellers. LOWER FEES!!!!!!!!!!!
Removed neg feedback from deadbeats.

Actually the lower fee is a bait and switch the reduced listing fee is more than offset by Ebay's higher fee for final value percentage