I can't speak for the others but I think that constructive criticism is not only helpful but a "free gift" that the members of the Museum are offering here. Many companies are forced to pay large sums both for market research and customer satisfaction surveys, all for the purpose of identifying and eliminating those "hiccups" you speak of, before they start to erode their repeat customer base.
Personally, I am thrilled with what Castaways is trying to do and I think the vast majority of any comments here (apart from quite understandable frustration from people just wanting a status of their order), is from eager customers who REALLY want to be equally eager repeat customers.
I wish Castaways nothing but the best and I think the folks here are only trying collectively to insure that their customer base (including repeat customers) will be stable (if not even bigger) by the time they are profitable. If their business plan is anywhere near accurate (and they have projected when they think/hope they will be in the black), then a LOT of that depends on retaining that customer base through the "hiccups." Today's problem of "too many orders" can often turn into tomorrow's problem of "too little" (at least if business practices in the Outside World are any indication).
I'm rooting for them!!
Personally, I am thrilled with what Castaways is trying to do and I think the vast majority of any comments here (apart from quite understandable frustration from people just wanting a status of their order), is from eager customers who REALLY want to be equally eager repeat customers.
I wish Castaways nothing but the best and I think the folks here are only trying collectively to insure that their customer base (including repeat customers) will be stable (if not even bigger) by the time they are profitable. If their business plan is anywhere near accurate (and they have projected when they think/hope they will be in the black), then a LOT of that depends on retaining that customer base through the "hiccups." Today's problem of "too many orders" can often turn into tomorrow's problem of "too little" (at least if business practices in the Outside World are any indication).
I'm rooting for them!!
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