Mezco did WHAT?!

[sprytel]

Good. I was actually in a Twitter DM debate with them over this. I wanted to read the rationale as to how they can keep a deposit and cancel the order. He got really abrasive, really fast after I asked he clarifies that the non-refundable deposit "applies to me cancelling the order, right"?

I think you misunderstood the situation here. Dwayne clarified that he canceled the order.

I'm the one who canceled the order because I paid for the things IN FULL on June 14th, and to date they had not shipped anything, given an update, NOTHING. So I called them and all I got was an "I don't know".

If they canceled it against his wishes, and still kept the deposit... yes, that would be even worse.

[enyawd72]

^I do believe that Mezco altered the terms and conditions on their site regarding the length of time they had to deliver the figures from when I had paid for my order back on June 14th.

I'm positive when I ordered my figures it said non-attendee SDCC figures would begin shipping after the convention. When I spoke to them the other day they said it was ten months.

No way did it say that when I ordered them...I wouldn't have tied my money up that long.

[hedrap]

Ok. That's at least logical to their purpose.

A lot of people got sidelined it appears.

[Teemu]

^I do believe that Mezco altered the terms and conditions on their site regarding the length of time they had to deliver the figures from when I had paid for my order back on June 14th.

I'm positive when I ordered my figures it said non-attendee SDCC figures would begin shipping after the convention. When I spoke to them the other day they said it was ten months.

No way did it say that when I ordered them...I wouldn't have tied my money up that long.

Correct, it didn't say 10 months...it said they would ship after SDCC in August..I ordered June 8th.Those who ordered expected August shipment

Once they delayed that,the customer has the right to cancel and be refunded in FULL

I am giving them till Late Oct to fulfill my order.After that, My claim/dispute is going in

[rykerw1701]

It would appear that Mezco's reach may have exceeded its grasp. They showed prototypes for so many figures across multiple licenses all at once, and that was a lot for a new company to deliver. And all that tooling means money upfront, so they're going to be more than a little difficult in any refunds, though with the delays they're experiencing they certainly should be more accommodating.

I'm still looking forward to their products, as so far what they've delivered has been terrific. But reading all this will make me very unlikely to commit any pre-order money directly with them, even if it means I run the risk of missing out on something. Because there's always something else to buy, anyway. And at the end of the day, I don't really need another Spock, Superman or Captain America figure anyway.

[Remco Monster]

They showed prototypes for so many figures across multiple licenses all at once, and that was a lot for a new company to deliver.

Mezco is not a new company, they have been around for 16 years.

[rykerw1701]

Mezco is not a new company, they have been around for 16 years.

Ah. Didn't know that. But the point remains, it's a wide reach and the product line is new. The examples of poor customer service make it even less excusable since they've been around a while.

[Teemu]

It would appear that Mezco's reach may have exceeded its grasp. They showed prototypes for so many figures across multiple licenses all at once, and that was a lot for a new company to deliver. And all that tooling means money upfront, so they're going to be more than a little difficult in any refunds, though with the delays they're experiencing they certainly should be more accommodating.

I'm still looking forward to their products, as so far what they've delivered has been terrific. But reading all this will make me very unlikely to commit any pre-order money directly with them, even if it means I run the risk of missing out on something. Because there's always something else to buy, anyway. And at the end of the day, I don't really need another Spock, Superman or Captain America figure anyway.

Just wait for BBTS and buy from them...apparently they stock the so called "limited" SDCC mezco exclusives for the same price and much less shipping. No money upfront either

[silentj76]

I thought I read something quite some time ago that mezco had shipping issues before. I thought there was a delay in shipping out the dark knight returns one 12 figures due to some type of payment issues that were taking place with the shipping company they were dealing with. There was a lot of product stuck at the shipping ports because of a strike or something of that matter. I'm glad to see enyawd72 got a full refund. That's a chunk of change to lay down for figures and to be told they are keeping $80 bucks of it. I have one mezco figure of the one 12 dark knight returns batman in the standard black and grey costume. I love it and they are awesome figs but I just can't say if I will order anymore in the future. I like to be sure a company has the product in stock before I lay down some cash. I don't do preorders unless it's a figure or collectible that I really want. Everybody's different and I'm glad it worked out in his favor. Well that's my 2 cents. Good luck to everyone with future collecting investments.