For Everyone that is Unhappy with the Mattel Retro Action DC Figures

[Caelonfox]

The Green Arrow I opened works fine, but I have not had much time lately
to play with him. I got my set from game_city/superherotoys (apparently
the same guy) last Saturday but I didn't open them because I wanted
to display them at Toy Fair in their packaging.

My guy at Mattel didn't know that any wave 1 had shipped yet.

Hey Doc,

I think somebody already asked this but I haven't seen any answer.......

Is it possible for you to show everyone a pic of the all black molded cowl for Batman??

Thanks

Jason

[Sandman9580]

Absolutely. And I feel I should clarify that when I say we should take a page from the "rabid He-man fanboy playbook" I certainly don't mean we should attack toy company reps while foaming at the mouth and eschewing water. That's for people who like He-man. (Kidding... ) I'm speaking about passion--but yes, appropriately expressed.

I guess this is "new body syndrome"? I remember when Sideshow switched from the Art S. Buck to the Prometheus body there were all kinds of problems with loose limbs and floppy joints, and they got tightened up with subsequent releases. Though that's small consolation to those who already paid and got loose-y figures... and it makes me nervous now about the ones I have on order. Hope all the bugs get worked out and everyone can be really happy with this line. I want the line to have "legs" and go for years! Haven't been this excited about a toy line since Sideshow announced they were doing Star Wars.

[BlackKnight]

I think my Green Lantern is Broke ....
But I am Afraid to even open them ... to be honest..
I like them better on the cards..., and don't want them flopping over.
... My GL's Emblem is off centered, over to the right, down too low,.. and looks really cheaply made, as the size is far too small.
Sinestro is Missing Half his Stash ..., and there is a Gash behind his cheek, as if someone took some sand paper to it .. or something.


Both Head Sculpts over all,.. look very nice in person.

[starsky]

you guys are ruining it for me!

[Jerry68]

If we all make our complaints to Mattel in a respectful but very concerned manner I am sure these issues will be fixed. This was the whole reason I started this thread. I have and still am of the belief that if you are goi g to complain about something then you should also be willing to offer a solution.

[TEXASFETT]

I got my Green Lantern in on Friday looks like it string to tight.Suit is perfect and emblem is centered.Looks like his body got hit by a bus is just crooked big time.

[BlackKnight]

I have and still am of the belief that if you are goi g to complain about something then you should also be willing to offer a solution.

I am reading and Waiting to hear what your Solution Resolvement might be ..., Before I call And get Nothing. I mean if I am the Only 1 Who Got "This" ... ''This way'' ..., and everyone else's is Fantastic..., it's Obviously not really Assembly line Issue's here,.. it's just Joe Blow's 1 figure..., that could be viewed as Big Whoop...., like a I dunno,.. Poorly Painted Plastic figure,... where as the rest are fine. You Know ?

I Mean Did you buy the Car with this Problem...., or did everyone buy the Same car with this Problem ?


I was just merly Describing what "issues" mine Actually Had, rather than Complaining..., Complaining can be viewed as one's Opinion.... Not really Factual Statements.


To Be Honest..., I truely Believe for the Most part, I can fix my Own Figures...., it's just the Completely messed up Emblem on GL ..., that has me a little upset..., because I dunno if I can fix that ..., if these can not come centered correctly..., might I suggest the Idea of "Apply your own" come into Play ?

Just kinda Fishing to see what others got to Better Discuss the Problems at hand ... Not really trying to rant Here .... , Need somemore Positive thoughts ?...

I like the Boots..., I don't care who don't.
Sinestro's Costume IS Fantastic.
Both My Batteries are Complete, and are very, very nice pieces.

[geoffdude]

They are the same company..

I thought the same thing. I emailed Game city about my green lantern and he said I can send it back and he wil send me a new one. Inoticed a few others like super hero toys have some in stock. Is it possible that these were not supposed to ship at all? I don't know. It seems the same people in LA get all the exclusives early. I can;t see Mattel not taking notice with these issues especially with all the quality concerns in the toy business as of late. Doc, did you open up the shipment you received? Do you have the same issues?

[mego73]

My Green Arrow is fine body wise. Doc are you saying it might be advisable to wait for further (or main) shipments of wave one to buy them?

P.S. Even though my GL is fine and the body is good enough, I still would've loved to have it on a DM body.

[trekman101]

One of the GA's I got from Matty had many pulls on his costume ...I complained to Matty and after 10 days had past they sent me a E-mail stating Mattel's policy was to send me a whole new figure and to keep the bad one.....so I would think they will try to make good on defective figures.

[Meule]

So, how many people have called Mattel yet? I'd do it, but I can't obviously.
But those that can should really do it, for the benefit of the line and for the benefit of all future buyers. If all these complaints to Mattel result in them changing the bodies then it was worth it. If they do nothing, well, at least you tried.

[Bizarro Amy]

I only have Green Arrow so far, and I've left him on the card. I was planning on displaying my other ones this way, unless I got a few of the new characters in order to cut down on my customizing list. I haven't ordered my Wave 1 figures yet, and now I'm holding off until I hear more about if/how the quality control issues will be handled.

[Earth 2 Chris]

I only have GA, and he is fine. I don't care for the body design much, as it's not very poseable and would have preffered a more Mego-eqsue body, but for what it is, it's done well on mine. So I can't really complain yet, but it's good to know we have an ear to talk to.

Chris

[Jerry68]

I am reading and Waiting to hear what your Solution Resolvement might be ..., Before I call And get Nothing. I mean if I am the Only 1 Who Got "This" ... ''This way'' ..., and everyone else's is Fantastic..., it's Obviously not really Assembly line Issue's here,.. it's just Joe Blow's 1 figure..., that could be viewed as Big Whoop...., like a I dunno,.. Poorly Painted Plastic figure,... where as the rest are fine. You Know ?

I Mean Did you buy the Car with this Problem...., or did everyone buy the Same car with this Problem ?


I was just merly Describing what "issues" mine Actually Had, rather than Complaining..., Complaining can be viewed as one's Opinion.... Not really Factual Statements.


To Be Honest..., I truely Believe for the Most part, I can fix my Own Figures...., it's just the Completely messed up Emblem on GL ..., that has me a little upset..., because I dunno if I can fix that ..., if these can not come centered correctly..., might I suggest the Idea of "Apply your own" come into Play ?

Just kinda Fishing to see what others got to Better Discuss the Problems at hand ... Not really trying to rant Here .... , Need somemore Positive thoughts ?...

I like the Boots..., I don't care who don't.
Sinestro's Costume IS Fantastic.
Both My Batteries are Complete, and are very, very nice pieces.

I agree with you J!

We all need to flood them with the calls so they will have to help us.

[Jerry68]

Ok,

Here is the solution I was promised; Mattel will refund me for all five figures. I told Jessica I really want them fixed and fix them before they hit mass market. She is forwarding this to the product people to look at. They do not have figures to replace them or there was a strong chance I would have been offered replacement figures. I told her I bought them online at superherocity. If we all do this, Mattel will be flooded with complaints before these hit Toysrus. I expressed my desire that these issues be fixed before parents start paying $20.00 + a figure and have problems. This will avoid the embarrasment on Mattel's behalf. I also said I know they have fixed issues with the MOTU line. I already have the reurn shipper coming to my email if I choose to send them back. We have to call, call as a group and we will get these issues fixed!