Mike Tyson figure melting?

[BifBangPow! JLabs]

We don't mess around with this type of thing. This is a very unusual situation, so we want to investigate and remedy it quickly.

Thanks for making us aware of this, and we apologize for any inconvenience.
-Jason

Pretty fast response:

Dear Austin,

Thank you for your e-mail. This is Entertainment Earth contacting you on behalf of Bif Bang Pow. We are the exclusive distributor for Bif Bang Pow merchandise and we will be taking care of your inquiry for Bif Bang Pow. We are sorry to hear about the defect with your figure. We will be sending out a replacement to you as soon as possible, to the address you have provided. We hope that this solution addresses the issue to your satisfaction.

Please feel free to contact us at any time with any issues as they arise. Thank you for your interest in Entertainment Earth.

Sincerely,
Edward Haller
Client Services
Department Manager
Entertainment Earth, Inc. | 61 Moreland Rd. | Simi Valley, CA 93065 USA
1-800-370-2320

Hello,
I recently purchased a Mike Tyson Cowboy action figure on eBay. Here is the auction:

http://www.ebay.com/itm/201677424525?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT

Upon opening and examining the figure I noticed a sticky substance on his head. Upon removal of his clothing I discovered this sticky substance all over his chest, neck hole, every joint, and staining his shirt.

You can see pictures here: http://megomuseum.com/community/show...figure-melting

I first tried to wipe this substance up with a paper towel and failed. I then decided to take apart the figure and wash each individual piece with soap and water. The body pieces and head are still tacky as I was unable to remove all of the substance.

I am writing to ask for a replacement Mike Tyson figure. I purchased the Cowboy version only because it was a good value, but in all honesty it does not matter which version of Mike Tyson I have (Cowboy, Astronaut, or Original), I just want one that does not have this "slime" on it.

I would appreciate your help.

Sincerely,
Austin

[Mikey]

^ very cool


looks like an extra build-up of mould release agent

[jacoblb]

Do we know the story here now? Just an anomaly or did this effect most of the figures produced? I have the original version Mike, I'll need to check on mine to see if something similar has happened to mine. I recently bought the astronaut Mike because it came with Pigeon. But really I couldn't pass up the $12 shipped deal. I sure hope BBP/EMCE will continue making the rest of the cast.

[megowgsh]

^^^BBP sent me a replacement Cowboy AND an Astronaut fig. Cowboy still had the same problem and Astro Mike was a-okay!

I informed them of the issue and thanked them for sending me an extra.

[PNGwynne]

I recently purchased some '80s Remco Mighty Crusaders MOC. They all had this problem. I used Goo Gone to remove the gummy exudate, then washed the figures in some hot water with degreasing dish-soap and white vinegar. Seemed to work well.