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A reseller is not a customer?

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  • tllgn
    Persistent Member
    • Feb 6, 2010
    • 1690

    #16
    These sets are expensive ,12 sets you bought ,Holy moly ,And they dont respect a good customer like you.perhaps they are reading the
    wrong rule of ferengi rules of acquisicion which is number 1 "Once you have their money ..never give it back (in your case parts) when they should read rule
    57 which says "good customers are as rare as latinum,treasure them".They should send you everything you paid for .

    Comment

    • LonnieFisher
      Eloquent Member
      • Jan 19, 2008
      • 10994

      #17
      Originally posted by rche
      What about a direct refund? Who are you purchasing from?
      I bought them over the internet. Sending one back costs $11.55. I shouldn't have to lose money over factory flaws. Every piece of every set released should be in mint condition. Flawed, defective parts should be scrapped and not used.

      Comment

      • enyawd72
        Maker of Monsters!
        • Oct 1, 2009
        • 7904

        #18
        Sadly, Teemu has the right answer. Stop buying these things. They're junk. As you know Lonnie, I bought one of the circle suit Spideys from you because mine was so damaged with outfit holes/snags. So I have over $100 invested in ONE set for ONE vintage repro, cause I don't care about the modern stuff. I haven't bought Cap or Wolverine and I have no intention of doing so.
        I'll give FTC my money, since they obviously GET IT when it comes to what customers/fans want. I have no doubt either that they WILL get the Marvel license at some point. All Marvel has to do is look at the sales between the two companies/lines...it ain't rocket science.

        Comment

        • LonnieFisher
          Eloquent Member
          • Jan 19, 2008
          • 10994

          #19
          Originally posted by enyawd72
          Sadly, Teemu has the right answer. Stop buying these things. They're junk. As you know Lonnie, I bought one of the circle suit Spideys from you because mine was so damaged with outfit holes/snags. So I have over $100 invested in ONE set for ONE vintage repro, cause I don't care about the modern stuff. I haven't bought Cap or Wolverine and I have no intention of doing so.
          I'll give FTC my money, since they obviously GET IT when it comes to what customers/fans want. I have no doubt either that they WILL get the Marvel license at some point. All Marvel has to do is look at the sales between the two companies/lines...it ain't rocket science.
          You should have contacted them for a replacement costume instead of buying an extra figure.

          Comment

          • UnderdogDJLSW
            To Fear is Not Logical...
            • Feb 17, 2008
            • 4895

            #20
            Hate to put all retailers into this category, but I think most businesses who see anyone splitting up product after it is purchased and then redistributing as a reseller. Doesn't matter if you are making money on it or not. The mind set is inventory.... Each box is a unit in inventory. To open a box in inventory to replace a boot means putting the money from that potential sale into spoilage. The more inventory that doesn't move affects cost of sales (price of inventory) compared to margin (profit). So, while one would think if you said that you were helping to bring awareness of the product by spreading the word and helping those get who can't get the whole set get something would be appreciated, really it comes down to (in their eyes) someone asking to negative out some inventory.
            It's all good!

            Comment

            • nobody
              banjo!
              • Jan 26, 2012
              • 1572

              #21
              I bought my Parker from Lonnie because that was all I wanted. I did get a set finally because of the low price, but it would have been one less unit sold. As long as DST sold all units and there is a demand for more/different ones. It shouldn't matter to a distributor what is done with them. Low quality should be addressed with a factory so the distributor doesn't have to lose money fixing quality issues they are responsible for if it was purchased from said distributor. If bought through retail/ ebay/ dealer, the person who sold low quality parts should be the one replacing/refunding and it is there responsibility to go to the distributor about issues.

              Comment

              • wise guy
                Career Member
                • Dec 29, 2014
                • 942

                #22
                Diamond reads these posts because they respond when things get too negative over these Marvel sets . Splitting up sets and reselling Peter Parker, or modern
                Spiderman might be looked at as keeping some from ordering the whole set for another sale even if they only wan't one of the figures

                Comment

                • enyawd72
                  Maker of Monsters!
                  • Oct 1, 2009
                  • 7904

                  #23
                  The mixing of vintage reproductions and modern versions of the same character was a bad idea to begin with IMO. People who want vintage want vintage, and people who want modern want modern. Add in the high price tag and QC issues and you have a recipe for disaster. MY LCS has marked Cap down twice now and it's still sitting there. Can't GIVE it away. They didn't even order Wolverine because nobody wanted it. Same with Thor.

                  I think the line's DOA. We'll know for sure in a few weeks if they show anything new at SDCC.

                  Comment

                  • Teemu
                    Persistent Member
                    • Dec 15, 2010
                    • 1742

                    #24
                    Originally posted by enyawd72
                    The mixing of vintage reproductions and modern versions of the same character was a bad idea to begin with IMO. People who want vintage want vintage, and people who want modern want modern. Add in the high price tag and QC issues and you have a recipe for disaster. MY LCS has marked Cap down twice now and it's still sitting there. Can't GIVE it away. They didn't even order Wolverine because nobody wanted it. Same with Thor.

                    I think the line's DOA. We'll know for sure in a few weeks if they show anything new at SDCC.
                    exactly

                    they are suppose to have a new figure to show at SDCC,but it doesn't matter if vendors don't order it.....if current product is just sitting and not selling,why would they order more?

                    for $80 there is no reason these sets should have the QC issues that they do and there is no reason for design issues,in which IMO Dr Mego/DST are the wrong people for designing these

                    Comment

                    • scott metzger
                      Persistent Member
                      • Jul 9, 2007
                      • 2174

                      #25
                      Folks buying up the sets to break up are, in a sense, doing DST a favor for the most part. The people buying from the reseller would most likely not have ponied up the money for the full set. so DST isn't losing many, if any, possible sales there. And the sales to the folks breaking them up wouldn't have happened if there weren't people out there only wanting part of the set.

                      I don't know how long these sets will keep going; there are some real QC problems that need to be dealt with, especially at the price point in question. THere's a lot of negative buzz floating around, and I'm not seeing them sell out on the big etailer sites.

                      Comment

                      • argent007
                        Veteran Member
                        • Sep 7, 2005
                        • 449

                        #26
                        Amazon has Spidey for $50 and change with free shipping. While Amazon has great customer service, I'm too concerned about all of the problems to bother ordering one.
                        My Updated Want List:
                        Comic book original art
                        1970s Hulk or Spider-man metal garbage can
                        Custom Mego Nexus, Grendel

                        Have lots of comics and Marvel Legends figures for trades. Thanks!

                        Comment

                        • jacoblb
                          Persistent Member
                          • May 7, 2009
                          • 1146

                          #27
                          Just curious, rather than contact DST couldn't Dr Mego replace some of the common parts like a boot provided the defective parts aren't specifically or propriotarily tied up with Marvel license?

                          Comment

                          • scott metzger
                            Persistent Member
                            • Jul 9, 2007
                            • 2174

                            #28
                            Originally posted by jacoblb
                            Just curious, rather than contact DST couldn't Dr Mego replace some of the common parts like a boot provided the defective parts aren't specifically or propriotarily tied up with Marvel license?
                            The parts tend to be different than the standard Doc Mego stuff. Cap's Mego boots, for example, are soft vinyl as opposed to the harder, thinner plastic of the Mego boots we've seen from Doc and others.

                            Comment

                            • wise guy
                              Career Member
                              • Dec 29, 2014
                              • 942

                              #29
                              My LCS has Cap and Spidey in stock and are collecting dust. The owner still has his original megos and told me he did'nt get Wolerine, and only sold a couple sets
                              of Spidey with Diamond pre orders. At the same time he sold out of the Expensive Mezco one toys Dark Knight and people call every week checking for more of them

                              Comment

                              • noelani72
                                27inaleon
                                • Jun 25, 2002
                                • 4609

                                #30
                                I can sympathize with ya Lonnie - that sounds like a lot of flaws.
                                I wonder if parts just aren't available (without breaking open a box and just parting it out).
                                If they only made 3000, the factory is probably done and on to the next figure.

                                We couldn’t get in on these sets at the MSRP...we just can’t right now.
                                When Spidey hit $53 shipped on Amazon, we jumped - and were glad to.
                                Yea, our Parker has the pinholes in the suit from his staples, but meh...once he’s dressed I don’t see them.

                                Not to overlook - but you are parting these sets out, which is perfectly fine - no objections here, and you are (hopefully) making money, even if it is a little.

                                In your case, it’s a problem that you can’t move some inventory because of defective parts...man...that’s a lot of dough to invest, so I feel ya.
                                Worse case, if DS can’t replace the flawed parts, you can still part it all out and eventually recoup your original investment.
                                Some day - since only 3000 each were made...I’d have to think we will see prices inflate just like some of the Trek line did, just like some of the Universal Monsters did, and so on and so on...

                                It’s such a dilemma when something comes messed up...and this lineup needs to continue because after Thor, the next figure is going to be very anticipated (MM attendees got a hint).

                                EMCE/Diamond Select need to focus on some of these issues, keep sales going because I do not want to see the Marvel license recalled until several figures get their day.
                                Last edited by noelani72; Jun 10, '15, 9:30 AM.

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