Mattel's response to me

[enyawd72]

For what it is worth this is what I will say.....I will not tell you word for word or pass on what I think is BS.....I have always found don't take no for an answer...if you want to know something,talk to some one as in charge as you can...e-mail and letters are fine but tend to be answered by not in the know people and might not get to the people who need to see them....I pushed very hard on the phone until I talked to some one who knew what I was talking about....I stated several times I didn't believe I was being given real answers....after you wear some one down with these tactics you can get better answers....long story short RA is up in the air as far as internal documents say....I made her name what figures might be in production and she named one that has been talked about here...she went on IH and said this is not official and any announcements would be through official means...Matty has figures up and on the board,there may be more(you can make your own take on this).....Mattel has no more inventory of already released figures....2011 has more slots left for more releases......if people want these figures let them know directly (call them at 1-888-628-835....use choice 3 when prompted) and push to talk to some one other than a customer rep (be aggressive not rude)
You guys have to ask these questions for yourselves....I will not spread rumors

I'm surprised you got as far as you did. I simply would have hung up on you, especially after saying you weren't getting "real answers".
Mattel owes you none. Nor do they owe you an explanation. The line didn't sell well enough, or meet sales projections or whatever, and it was cancelled.
Simple as that.
I'm always amazed at the sense of entitlement some collectors have...like they are "owed" something by these companies. Sorry, but calling them up and being (in your own words) pushy and aggressive because you're not gonna get all the toys you want is childish.

Be thankful for what you DO have.

[MIB41]

I imagine they probably gave you to a front line supervisor who told you what they thought you wanted to hear so they could get you off the phone. Mattel has already publicly stated the line ends after 2011, so this "up in the air" statement is proof their customer service personnel don't even know what their public relations department has released. Great internal coordination between departments!

[trekman101]

For what it is worth this is what I will say.....I will not tell you word for word or pass on what I think is BS.....I have always found don't take no for an answer...if you want to know something,talk to some one as in charge as you can...e-mail and letters are fine but tend to be answered by not in the know people and might not get to the people who need to see them....I pushed very hard on the phone until I talked to some one who knew what I was talking about....I stated several times I didn't believe I was being given real answers....after you wear some one down with these tactics you can get better answers....long story short RA is up in the air as far as internal documents say....I made her name what figures might be in production and she named one that has been talked about here...she went on IH and said this is not official and any announcements would be through official means...Matty has figures up and on the board,there may be more(you can make your own take on this).....Mattel has no more inventory of already released figures....2011 has more slots left for more releases......if people want these figures let them know directly (call them at 1-888-628-835....use choice 3 when prompted) and push to talk to some one other than a customer rep (be aggressive not rude)
You guys have to ask these questions for yourselves....I will not spread rumors