I received my order today. It was totally worth the wait.
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castaway toys please answer your emails
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Castaway order received
I finally received my order in the mail today plus a few extras, which I appreciate. I have to say that the Castaway items are indeed high quality and I am happy with them. That said, unless they can correct their problems in the area of customer service and email response I would think twice before placing any more orders.Comment
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Yeah, I'd love to order more stuff, but all the other people having the same problems has got me holding off.You must try to generate happiness within yourself. If you aren't happy in one place, chances are you won't be happy anyplace. -Ernie BanksComment
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Has anyone received their preorder FX Phantom (the one with the grey suit)? Mine has been showing up as canceled when I use the link Castaway provided after I ordered, so now I'm really nervous. I'm having the same problem as everyone else, with multiple e-mails to the customer service address, messages through their online form and even PMs here going unanswered. I'd feel a lot better if I even knew the status of my order -- am I waiting for one that doesn't even exist anymore?What's so funny 'bout peace, love and understanding?Comment
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I'm still waiting on my second phantom figure (ordered at the same time as the first) :(No body takes pot shots at Lubic! Good JourneyComment
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I still have not received the Yellow Phantom uniform and head . I email them several times and got no answer. If I ran my company like this I wouldn't have any customers. I wanted 2 more Phantoms, I was going to order directly from castaway but my local comic book store had them so I bought from them. I ordered my Phantom last year and I want this deal closed. Come on Castaway answer my Emails
PeterLast edited by PeterRR; Sep 14, '09, 8:49 AM.Comment
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I have to say I am still waiting as well, but I am still very hopeful that most of thiis was just back up from Dave's basement flood. I am eagerly waitNo body takes pot shots at Lubic! Good JourneyComment
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After reading these threads , you might want to find a way to get law enforcement involved or at best contact the BBB in that area. Might not help but maybe help close them down if it continues. I am so glad I didn't order the phantoms when I first saw them.Comment
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