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Have you received any part of your order?
I placed a $138.00 order for 5 Phantom early birds in mid November. Eight months later, I've yet to receive anything. My e-mails to Castaway go unanswered. My inquiries posted on the forum are met with criticism, as if I have no right to complain about an order that is months overdue. I really wanted to support these guys, but the bad service I've received so far has left a really bad taste in my mouth.
I defended Castaway for months, I fully understood the initial delays. I even registered accounts on two other toy forums, just so that I could assure their members that Castaway were good guys, and that they could be certain that their orders would be fulfilled as soon as that slow boat from China reached our shores. I didn't need 5 Phantoms. I just wanted to do my part to make sure that these figures were produced. There was some doubt expressed in the beginning that there might not be enough interest in these figures to even produce them. I remember my disappointment when the Flattworld Phantom was never produced, I didn't want that to happen again.
I know the Castaway guys are really good folks, but it's still frustrating to have had my order overlooked for so long.Last edited by GlobalObserver; Jul 25, '09, 2:14 PM.Comment
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Have you received any part of your order?
I placed a $138.00 order for 5 Phantom early birds in mid November. Eight months later, I've yet to receive anything. My e-mails to Castaway go unanswered. My inquiries posted on the forum are met with criticism, as if I have no right to complain about an order that is months overdue. I really wanted to support these guys, but the bad service I've received so far has left a really bad taste in my mouth.
-DaveComment
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Business Name: notdolls.com Online Action Figure Auction
Email: leedavm*at*sbcglobal.net
On 11-13-08, I purchased (4) Castaway Club memberships @ $25.00 each, for a total of $100.00. Paid via Paypal.
On 11-17-08, I paid an additional $18.00 to cover the cost of shipping for (5) Phantom Early Birds. Paid via Paypal.
On 11-19-08, I purchased (1) Castaway Club memberships @ $25.00 each, for a total of $25.00. Paid via Paypal. (For a future purchase)
My Ebay I.D. = dkg4dpn
My Paypal I.D. = themetalrepublic*at*hotmail.com
Mailing address:
Daphlene Golden
5622 GA Highway 355
Box Springs, GA. 31801Last edited by GlobalObserver; Jul 25, '09, 2:25 PM.Comment
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I didn't receive an order number. I dealt with you directly via PMs because the cart wasn't set up to properly calculate shipping for multiple figure orders. There is a record of our transaction at Paypal.
Business Name: notdolls.com Online Action Figure Auction
Email: leedavm*at*sbcglobal.net
On 11-13-08, I purchased (4) Castaway Club memberships @ $25.00 each, for a total of $100.00. Paid via Paypal.
On 11-17-08, I paid an additional $18.00 to cover the cost of shipping for (5) Phantom Early Birds. Paid via Paypal.
On 11-19-08, I purchased (1) Castaway Club memberships @ $25.00 each, for a total of $25.00. Paid via Paypal. (For a future purchase)
My Ebay I.D. = dkg4dpn
My Paypal I.D. = themetalrepublic*at*hotmail.com
Mailing address:
Daphlene Golden
5622 GA Highway 355
Box Springs, GA. 31801
-DaveComment
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You guys did a great Job and I will order from Cast a way again. I know from our discussions you have made great strides to keep the future orders going out quickly and to have a central contact point.
both Phantoms are Awsome the extras were uneccesary but are awesome too THANKS !Looking for t1 LIZARDComment
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