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So some time back, I ordered Barbara Gordon, Batgirl 66 and Wave 2 of Super Friends from FTC. I received the wrong order (they sent me the Babs and Batgirl but instead of Wave 2 of Super Friends, I got Wave 5 of Batman 66).
I promptly emailed FTC, called FTC and returned the incorrect items. I emailed them shortly after asking about the Super Friends order and on April 11th, I received an email saying they had already shipped me the correct items, that being Wave 2 of Super Friends.
Now, I may be going out on a ledge here and throwing accusations where I have no business doing so, but I find it odd that 1) I haven't received them yet and 2) No one else has mentioned receiving theirs OR posted pictures. I can only assume that I was, for whatever reason, lied to or otherwise misled and they have not actually sent me Wave 2 of Super Friends because Wave 2 of Super Friends isn't shipping to anyone yet. Also, my request for a tracking number on the correct figures seems to have fallen on deaf ears.
I see this all the time at my work, and not saying this is the case but sounds like it might be the same type of thing.
We receive the incorrect item on an order and I report the mistake and get a return authorization for the incorrect item to be returned. Unless I specify that I need a reship, the original shipper will not immediately do so.
Even their cust. serv. will show the original order as processed, shipped and signed for, but wont see the order item being incorrect and sent back. Only their accounting will see the credit.
I would call and let them know by phone and see if they have two separate shipping dates (1st incorrect order items, and 2nd replacement/proper order items). You'll know right away if they are only showing one shipping date.
I see this all the time at my work, and not saying this is the case but sounds like it might be the same type of thing.
We receive the incorrect item on an order and I report the mistake and get a return authorization for the incorrect item to be returned. Unless I specify that I need a reship, the original shipper will not immediately do so.
Even their cust. serv. will show the original order as processed, shipped and signed for, but wont see the order item being incorrect and sent back. Only their accounting will see the credit.
I would call and let them know by phone and see if they have two separate shipping dates (1st incorrect order items, and 2nd replacement/proper order items). You'll know right away if they are only showing one shipping date.
I imagine it is a simple error on EE's part. The last I heard, FTC was hoping to start shipping early-mid May. They typically ship all product as assortments. I would be shocked if they send EE straight cases of Wonder Woman.
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