New US Toys R Us stores are kind of creepy.

[Werewolf]

The other thing that occurs to me--and I don't want to seem paranoid but I believe this occurs--is that retailers of any sort are potentially using security cameras for data-gathering:

At least Walmart states cameras are in use. They also do it mostly for watching for crimes like shop lifting. They don't do it to gather and sell children's data by spying on them in the toy department.

[PNGwynne]

The other thing that occurs to me--and I don't want to seem paranoid but I believe this occurs--is that retailers of any sort are potentially using security cameras for data-gathering: traffic flow, demographics, time studies, browsing patterns. All correlated with sales data from receipts. Honestly it's all "creepy" if we think about it--but we don't because it's not overt. And again, probably nothing new.

[Werewolf]

Some sort of disclosure is probably warranted.

I think that would be best. Since toys aren't their product you and your data are. You know, I get in age of twitter and facebook the concept of privacy is all but extinct. Doesn't mean I have to like it or embrace it. Especially when they are gathering data on children.

[PNGwynne]

Perhaps they should pass out cookies and say they are also collecting "cookies." Some sort of disclosure is probably warranted.

At any rate, glib comments aside, this is as old as retail just now more sophisticated. My dad worked for the same supermarket chain for 43 years and secret shoppers, price matching after snaring info on competitor's ads and specials, and collecting customer data was routine. So was providing samples and selective selling.

[Werewolf]

Sounds like their business model is collecting and selling data on shoppers. A lot of which are obviously going to be children. They aren't selling toys. They're selling children's data. To me, that's just creepy.

"Update 12/5/2019, 10:30 a.m.: After making our correction we asked b8ta to further clarify how the data is being collected, how long it’s stored for, and whether shoppers are notified the technology is in use in the stores. They declined to comment."

https://io9.gizmodo.com/toys-r-us-is-open-for-business-again-but-theres-a-biza-1840202297

[sprytel]

I think the new concept for Toys R Us (whether it can be financially successful or not) is a brilliant rethink of what a toy store should be in the electronic age. Before they closed, I would take my kids to Toys R Us and walk the aisles for them to make their Christmas lists... and then buy most of the toys online. Rather than trying to compete with Walmart and Amazon, they have found a way to find value in the unique experience they can offer. And it sounds like it will be a really fun experience. They will have a bunch of toys that kids get to try out and play with, rather than just look at the boxes. That sounds really fun to me.

[palitoy]

There is a huge industry that studies people's shopping habits as long as they don't encourage kids online to sign up for things, they should be ok. Every major retailer does such things usually for their own merits but it sounds like TRU has built this into the package.

The YouTube thing invaded children's privacy, watching what toys they gravitate towards in a store isn't problematic.

[Werewolf]

First they aren't really selling toys or even own their stock. They only lease space in their stores to companies. For example only Lego profits if a Lego product items sells. Toys R Us doesn't collect any money on toy sales. They only make money from leasing space. But that's not the creepy part. That's just weird. The creepy part is they are monitoring and collecting data on shoppers with dozens of sensors located in the stores. What they consider "cadence" and "other metrics" isn't exactly clear. Isn't illegal to gather data on children? Isn't that what youtube got in trouble for?