Shocking reply from BBTS

[Hector]

To be fair, that's not really damaged is it? I mean, it sucks, especially on an expensive item like that... But it looks like it amounts to one corner of the box being a bit bent. I can see why they weren't in a rush to do any sort of return. If the figure itself was damaged, that'd be one thing.

I get that there's plenty of anal MOC people out there as well, but I suspect the 20% is mostly a line to cover the fact that they aren't going to guarantee mint packages all the time.

Agreed. I order from Sideshow/Hot Toys a lot...many boxes arrive with little bent corners on boxes and stuff...slight scratches, etc...but as long as the figure/statue itself is fine...I don't trip much.

Any pictures of the damaged figure itself?

[ODBJBG]

To be fair, that's not really damaged is it? I mean, it sucks, especially on an expensive item like that... But it looks like it amounts to one corner of the box being a bit bent. I can see why they weren't in a rush to do any sort of return. If the figure itself was damaged, that'd be one thing.

I get that there's plenty of anal MOC people out there as well, but I suspect the 20% is mostly a line to cover the fact that they aren't going to guarantee mint packages all the time.

[Nostalgiabuff]

EE has a "Not Mint" section where you can buy damaged stuff. I do it all the time, to be frank it's usually unnoticeable wear.

I have bought that stuff too, I have never gotten anything with any noticeable damage to the package

[palitoy]

It's funny how their FAQ completely dances around the issue of damage due to shipping. I could be wrong, but was it BBTS that used to have a tiered shipping program where you could pay a bit more for guaranteed mint, or am I thinking Entertainment Earth?

EE has a "Not Mint" section where you can buy damaged stuff. I do it all the time, to be frank it's usually unnoticeable wear.

[Hedji]

It's funny how their FAQ completely dances around the issue of damage due to shipping. I could be wrong, but was it BBTS that used to have a tiered shipping program where you could pay a bit more for guaranteed mint, or am I thinking Entertainment Earth?

[palitoy]

Yeah, I can appreciate that...but that's why I provided them with a photo of the damage. This was clearly not a case of a minor ding, nor was it a $25 figure. They finally did send me a return label though, so it all worked out...this time.

Like i said, you deserve an exchange, especially on a $200 item. I'm sure because you don't return stuff often or ever was important to this as well.

I also have been staring at that dracula all afternoon.

[enyawd72]

I think they were right to give you a return but I bet that you would be shocked about the nightmare that some of their clientele probably are.

When we originally sold the Canuck figure I got some valid "damaged in shipping returns" peppered with some "No matter how many figures you send, it will never be perfect enough" emails that made me pale.

That policy isn't there for people like you.

Yeah, I can appreciate that...but that's why I provided them with a photo of the damage. This was clearly not a case of a minor ding, nor was it a $25 figure. They finally did send me a return label though, so it all worked out...this time.

[palitoy]

I think they were right to give you a return but I bet that you would be shocked about the nightmare that some of their clientele probably are.

When we originally sold the Canuck figure I got some valid "damaged in shipping returns" peppered with some "No matter how many figures you send, it will never be perfect enough" emails that made me pale.

That policy isn't there for people like you.

[Mikey]

Did you talk to the manager ?

Maybe you were talking somebody that just didn't care and was trying to screw you around.

I never heard of any company with a policy like that.

It doesn't even sound legal

[enyawd72]

I received the new 1/6 scale Scars of Dracula figure yesterday, and UPS damaged the box and figure. So I took a photo and emailed BBTS and their reply absolutely floored me.

I was told they factor in damage that may occur during shipping and as long as it's only 20% damaged you're just supposed to live with it. Mind you, this figure cost $250 with shipping. And this is how it arrived:

Damage.jpg

Only after complaining did they say they'd make an "exception" in my case and accept a return. Mind you I have spent THOUSANDS of dollars with them over the years and never made a single complaint.

Unbeliveable. I have never EVER heard of a company pre-factoring damage into something when they sell it.