An Open Letter to Paypal (please read)

[Earth 2 Chris]

Glad to hear you got a positive response Brian. Here's hoping everything falls into place as it should.

Chris

[Seriousin]

Very happy to hear that they are finally straightening this out in your deserved favor.

of course they couldn't answer your questions because they know they screwed up. They don't want to admit that.

Good on you for staying with it and getting your money back. Lets hope it stays in your account this time.

I completely agree!

[cjefferys]

Good for you Brian, that was a great letter and I really hope that Paypal finally followed through and did the right thing. I've been hearing horror stories about Paypal for years, and it seems like nothing has changed with them.

[Zemo]

Great job.

[VintageMike]

Glad they are finally going to do the right thing. I've never had an issue with PP but have with other companies due to the drone syndrome. They are trained to deal with situations a certain way and that's that. You're continuing to deal with PP to straighten it out themselves makes you a better man then me. The last time I was stuck in the drone-land, I gave up and went to the better business bureau. My issue was resolved within a week. It's a shame you have put pressure on entites like this to make them do the right thing.

[megoscott]

Now, that wasn't so hard, was it?

[Hector]

I hope that Mexican scammer gets kidnapped down there, and demand $400 from his family...or else...chop, chop time.

[VinMan]

Good for you Brian. You are kinda like a superhero right now.
Nice way to right something that was wrong.
Congrats man. The well written letter won out!!

[enyawd72]

Kudos to you Brian for getting results...I've never been able to do that because I get too upset. I've gotten so angry on the phone with Ebay and PP I literally can't even think straight. They make it so difficult to deal with them, and I really think they do it on purpose to discourage complaints.
One thing that particularly infuriates me is how you can't even call Ebay customer service without getting a PIN number from them first. You have to get their permission to talk to them. Total bull****.

[ScottA]

I love that they called you.

[meggiepop]

Very well said, and glad for the positive outcome.

[torgospizza]

Update: PayPal phoned me, promised to free my account and return my money. They apologized profusely but couldn't answer my questions.

Good news, Brian! I'm with the rest of the guys impressed with your letter writing ability. Couldn't have been better.

I've posted here about how I've experienced identity theft twice in the past year, and both times were within a couple days of changing card info with PayPal. Since I've gotten a new card a few months back, I haven't used PayPal and no trouble at all. There's definitely issues in that company. If I ever use them again, it will only be with a prepaid debit card. I have no faith in the security of their system, nor in their employees.

[MIB41]

So glad to hear that Brian. Let us know when Paypal actually gets this done. You've been promised the moon in this case with nothing to show so far.

[MegoMark71]

Wow, just got caught up on everything. My blood pressure went up just reading about your problems. So glad you finally got some good results. Sad thing is you will not be paid back for all your time and suffering. This case should never have gotten as far as it did. You never should have had to do all the stuff you did to get your money back. I think you have opened a lot of eyes to the giant jerk that paypal has become. I commend you Brian for seeing this through. They make it so hard cause most will just eventually through their hands up in defeat.

[mego73]

Glad things are starting to seem to work out. And it is distressing since personally, in all the years I used PayPal, I never had any trouble. In fact I value it. But I know to be quite careful, especially for a collector item.