Customer Care

[Cast-a-Way Toys]

Thanks to the diligence of a couple of our customers, we have discovered a "technical difficulty" in our customer care email routing. While we believe we have fixed the issue, we may have lost some emails in the process. If you have sent an email to customer care and have not received a response (don't worry Sprytel... we got yours), please resend and we will answer as soon as possible (usually within 48-72 hours).

As a process, we ask that you email customer care issues to us at [email protected]. You can also PM Cast-a-Way Toys here at the museum. We ask that you do NOT email or PM our personal accounts. Between the 3 of us we have 4 accounts at the museum (including the Official Cast-a-Way Toys account) and roughly 10 email addresses. There are simply too many places for your request to "fall thru the cracks". In order for us to answer your questions as quickly as possible, we ask you contact us thru "official" channels.

thanks,
Cast-a-Way Toys

[Brown Bear]

I sent one two weeks ago and followed up with two pm's. I assume megomeet slowed has the response time. Hopefully hear something soon.

[gaga4toyz]

PM sent. We've been way behind starting about a week before the meet. Just starting to get things caught up. I still have a bunch of toys in the dining room that the wife is still upset about. Anyway. pm sent.

[AJ Collector]

I paid for four flocked Adventure Team figures on June 24th. and have not got any responses to my pm's and the customer service # is for another company......

I would sure like to know when I can expect my order. Thanks guys......

[gaga4toyz]

pm sent

[AJ Collector]

Both David and Jason came thru with some great items!! Thanks guys!

[mikey1974]

PM sent....i ordered some stuff this past Tuesday for my son's birthday on the 22nd,just wanted to know if it'll get here by then or not....

[gaga4toyz]

Your stuff has been sent. You might even get it today.

[mikey1974]

oh,really? thanks man! he'll be thrilled....the EMCE Universal Monsters he knows he's getting....the stuff from you guys,he DOESN'T ,and i know he'll be hrilled to have a place for his Drac to sleep!

[mikey1974]

hey! it just arrived! THANKS AGAIN! not only did it arrive quickly,BUT you guys also included the 2 Vampire Bats free of charge! wow! my son's going to be thrilled!

i'm DEFINITELY gonna order a set for myself next week !

[will5967]

I just want to write and thank all the good folks at Cast-a-way. I recently ordered two Buck Rogers and a Tiger Man that were on sale and even though I live overseas, I got them quite quickly. So quickly in fact, that I was shocked and delighted when they came in. The box was well packed and the figures were in pristine condition. I know that there are a lot of complaints on the boards about other companies that people send money to and don't get anything back - or in my mind, even worse... when the items do finally arrive, they are so incredibly late, after such a long period of waiting and waiting and feeling like you're going out of your mind.... Anyway, THANK YOU!!! This was my very first time to order from Cast-a-way. I am very pleased and it will not be my last. Good job, guys! Very professional! A+++

[bp1701a]

I agree, when I ordered mine,,,came quick,packaged nicely and came in mail quickly... As soon as I get some extra $$$$ I will order some more stuff.

[Saroyan]

Hmmmm.....

I'm not sure they have their customer email routing fixed yet. I placed an order Nov 17 and have sent a couple of messages in the last week that have not been replied to- so I have no idea if they are actually getting through to anyone.

[gaga4toyz]

message sent.

[SUP-Ronin]

Hoping for my orders any day now. One is more recent than the other, but maybe they'll ship together. Hurray.