Castaway news

[txteach]

I'm not here to be the pessimist but I think many of you who "believe" in cast-a-way need to remember the lessons learned from megostore. Many of you gave that place a ton of chances. I'm very leery of places that take your money and never produce. Sometimes I think our community is too nieve and can't see what's right in front of them.

[gaga4toyz]

TX teach I think you make a great point. We don't think people should blindly take our word for anything. We know we have to earn each customer back that we've wronged by providing a good product in a timely manner. When we started this a couple of years ago we had no idea we would be shipping out the volume of orders that we have been. We've been on middle ground, too busy to keep up and not busy enough to pay for outside help.Dave has been bustin his butt for a long time to try and get these orders out. It has been overwelming for him and his family. We've known we weren't going to be able to keep these orders shipping out and took steps to improve things. Those changes didn't work. We can either quit or put measures in place to fix the gaps.

We're not quiting. In fact we're just getting started.

Like I said yesterday an outside company will start shipping our items in a month or so and they will guarantee a ship date for each order. We will give all the details when we get everything in place.

Txteach are you currently waiting on an order or is all the anger from a previous order. This is starting to seem personal.

[txteach]

I don't see anything as personal. I'm just looking out for the new uy who says "hey, they have great stuff and everyone at the megomuseum loves them, let me order". Sometimes we forgive bad service or someone who doesn't come through because they are great guys. I for one loved getting the phantom and hope you guys come through for everyone but after the last excuses I think people here need to be cautious. Nothing personal at all. I actually wish you guys luck.

[gaga4toyz]

I'm just looking out for the new uy who says "hey, they have great stuff and everyone at the megomuseum loves them, let me order".

I think the thousands of views on all our recents posts have sent out that same message loud and clear. Castaway toys has problems getting all of the orders shipped out on time.

I think having a seperate party send out the orders will fix these problems.
As Muele said if we don't take of these issues, people won't order and we'll go out of buisness.

I just don't want to keep rehashing the same thing. We need to figure out what people are waiting for, send them their order, and let the shipping company do what they do best (ship orders)

[thunderbolt]

I hope you guys can got your stuff straightened out, I'd love to get some more bodies(they are the best ones out there imho) but I'm not going to place an order till I see people posting here that stuff is getting to them in a week or so. It was like pulling hen's teeth getting my Phantom and the subsequent EB suit.

[fallensaviour]

I'm not going to place an order till I see people posting here that stuff is getting to them in a week or so.

I think this statement sums it all up!!!
I am of the same exact view.I have ordered before but shall not order until I see things change.
The stuff is great and you guys are decent but unfortunately it just isn't enough anymore.
Hope you turn it around.

[levyguy]

Jason, I am very glad that you and Dave are not giving up. Captain Action is my all-time favorite toy. I was very happy when Playing Mantis brought him back, and very dissapointed when they cancelled production on him. I was hoping somehow another toy company would produce him-and you guys are it! Thank you very much for bringing back Captain Action! I hope you can continue doing Captain Action for a long time to come.
Having someone else handle the shipping for you , with a guarenteed delivery date, should help big time. Once that problem is ironed out and everyone has recieved their orders, and all new orders are shipping on time I'm sure sure that you guys will be getting lots of new orders from people here. I plan to order all the CA items you guys make, for as long as I can.
So don't give up! I appreciate the dedication you put into this project and the big investment in it you guys made. I'm sure it will all work out. Keep up with the great Captain Action stuff!

[PNGwynne]

Glad to see this thread; dearly hoping things get caught up...

[JMC]

For what it's worth, I have had only great service from you guys!