One year and counting ...

[fallensaviour]

Smart@$$ comment removed...nothing to see here move along now,move along.

[Man in Tights]

Originally Posted by Meule

But you were also all complaining about a lack of communication, which I agree is poor business ethics, but now - finally - that DL has at least made an attempt at explaining and excusing themselves for a delay you are still complaining.

Sorry if I'm going back over the same old ground that's already been covered, but since I wasn't a forum member previously I had no idea what was going on. Other customers who aren't on the forums would be in the same boat.

Originally Posted by Meule

Again, I don't defend anyone, but let's at least give them a break, they took a step to improve their business ethics let's see where it leads

As I said, I'm happy to wait - I'd just like a PM of my own as reassurance that my case is being looked at.

[Mikey01]

I think almost anything can be forgiven except the lack of communication.

Even if an order has not been filled in over a year most buyers would still be happy and patient if their messages were answered and they were assured their order would eventually be filled... even if they email once a week for a year straight.

If this kind of customer communication cannot be provided, then yous might as well just shut down and give up because everyone who gives you money for your wares deserves this courtesy ...

It takes about 20 seconds to reply to an email.
If you can't spare 20 seconds per customer, then you shouldn't even be selling anything.

Just giving my opinion

Thanks

[Man in Tights]

Sorry to interrupt all the back-slapping that's been going on around here lately, but I'm not yet a satisfied customer.

David and/or Jason, despite assurances that my Phantom was on its way (after a year) I'm still yet to receive it another month on.

Could you please confirm the address you sent it to, and any tracking no. (even if it only goes to the border)? Original order #yhst-12736645079161-603.

Here's hoping against hope - I've almost given up ...

[SlipperyLilSuckers]

Originally Posted by Man in Tights

Sorry to interrupt all the back-slapping that's been going on around here lately, but I'm not yet a satisfied customer.

David and/or Jason, despite assurances that my Phantom was on its way (after a year) I'm still yet to receive it another month on.

Could you please confirm the address you sent it to, and any tracking no. (even if it only goes to the border)? Original order #yhst-12736645079161-603.

Here's hoping against hope - I've almost given up ...

Same here

[Man in Tights]

Originally Posted by SlipperyLilSuckers

Same here

Sorry to hear that. Maybe we should start an Aussie support group!

[GlobalObserver]

On 11-19-08, I purchased (1) Castaway Club memberships @ $25.00 each, for a total of $25.00. Paid via Paypal.

My Ebay I.D. = dkg4dpn
My Paypal I.D. = themetalrepublic*at*hotmail.com

Can anyone tell me how I can convert my $30.00 Castaway credit into actual merchandise? Dave said he would send me some sort of code but I never received it.

Are you Castaway guys going to allow another calendar year pass into history without resolving orders placed in 2008? You're finally getting out new orders in a timely manner, but what about orders placed 15 months ago? In less than two weeks, people will be complaining about not receiving orders place "the year before last".

I'm not a savings & loan. It isn't my responsibility to float you guys an interest-free loan for 15 months.

[gaga4toyz]

PM sent slipperylilsuckers, man in tights, and global observer

[SlipperyLilSuckers]

Thanks very much Jason...I remain a huge fan of Castaway Toys, and look very forward to what the future holds.

[Man in Tights]

Thanks dude!