An Open Letter to Paypal (please read)

[MIB41]

I thought I was post this. It's a Customer Service scoreboard. Look at Paypal's issues.

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CEMQFjAC&url=http%3A%2F%2Fwww.customerservicescoreboard.com%2FPayPal&ei=HdD2UISbFKrs0QHFo4GYDA&usg=AFQjCNH8CfeV5oBp4U7JCssZHVYdJHLkCw&bvm=bv.41018144,d.dmQ&cad=rja

[Confessional]

B, just a point of consideration when dealing with large entities/corporations. I know you want/intend the communique to go directly to the top, to the desk of Mr. Marcus, but I've learned through the experience of dealing with companies (such as inept customer service of United Airlines and Sirius Radio among others), that if you want serious attention, you must be willing to be relentless. I would suggest that you also send your letter to every single manager or executive that you can acquire contact information for. You should also be willing to call customer service (better if you call their business offices instead of using the public system) daily until your case is progressed through the system to an account specialist who reports to an executive.

You've fought a hard battle already I know, it's fatiguing and maddening and impacts each day that passes, but you're broadcasting a message to this company that you will be heard and that they will be impacted should they choose to *not do the right thing. Being a constant thorn in their side will eventually lead to a manager/exec blessing the "go-away-solution." You're claim is a small ($) one in their system despite the excellent job you've done to document and communicate this three-way difficult event. When this is the case, all of these companies react in similar ways; your determination is your best effort.

With that, stay strong and vigilant, and try to ID that one person in the ladder that's empathetic and will really help you on the inside. Until then, we can help bring some viral attention to their hollow customer service.

[Godzilla]

Wow, that's really sad and frustrating.

[toys2cool]

I thought I was post this. It's a Customer Service scoreboard. Look at Paypal's issues.

http://www.google.com/url?sa=t&rct=j...,d.dmQ&cad=rja

yikes!! some scary stories

[Goblin19]

Very strong letter, Brian. Keep being persistent. I hope this works out for you. I just don't understand Paypal's stance on this, other than maybe just not having people who care.

[SeattleEd]

An alternative to Paypal we use is Dwolla and would recommend looking into that.
I'll pass this along to friends as well.

Good luck!

[Nostalgiabuff]

wow. sorry you are getting such a bum deal Brian. great letter though and I applaud you sticking to your guns on this

[Figuremod73]

I dont have Paypal but was considering it for ebay but now.....I dont know if I want to.

[raider5gt]

I think this is disgraceful paypal are acting like this,I commend you sir for your letter and hope you get this resolved,sooner rather than later.

[Seriousin]

I've never heard of a company this large having such frequent occurrences of this type of behavior. If Paypal doesn't get it together - I can see the possibility of a rather large class action lawsuit against them sometime in the future.

[palitoy]

Update: PayPal phoned me, promised to free my account and return my money. They apologized profusely but couldn't answer my questions.

Still a bit boiled about the whole mess but also satisfied with the outcome.

[RickD]

Update: PayPal phoned me, promised to free my account and return my money. They apologized profusely but couldn't answer my questions.

Still a bit boiled about the whole mess but also satisfied with the outcome.

of course they couldn't answer your questions because they know they screwed up. They don't want to admit that.

Good on you for staying with it and getting your money back. Lets hope it stays in your account this time.

[fallensaviour]

Glad you're finally getting some results!!!
About time they fixed this for you.A shame that assclown gets away with it though.
No to mention your still out a days pay!!!

[Operation:Mego]

Wow, I've never heard of this. Paypal has always sided with me when a seller would try and pull some bs. I've been considering not using it anymore, but this is the straw that broke the camels back. I'm glad I've stopped using PP now, every seller has been okay with a mailed-payment, and that's fine with me too.

Edit: Glad to hear it's been resolved, but I still won't use them anymore. Way too much of a hassel.

[Operation:Mego]

Oh yeah, one time, when I asked if a mailed payment would be okay, he responded (and I quote him exactly): "Hello, sure we accept cash, check, MO. We actually encourage them due to the greed of PayPal. Thank you!" Now I see why he said that.