This is why so many good sellers have stopped selling there. EBay is FINALLY making very small strides with the fall update but they still have a long way to go. John Donahoe has killed what eBay used to be. I miss Meg. She understood the community aspect of it all. All Donahoe did was fire all the pinks in mass and continue to try and become Amazon.
Originally Posted by AMRA
A few tips when selling. ALWAYS ship only to the confirmed PayPal address of the buyer. NEVER let them talk you into shipping elsewhere or worse yet using the buyers own shipping label and carrier. REQUIRE signature confirmation on any sale over $250 and insure all shipments yourself (just include the cost in your shipping fee. You can NOT require the buyer to pay for insurance). Also be aware that Italy is very corrupt as far as their postal system goes. I have a number of friends that will not ship there anymore. Most of our experience is from selling vintage motorcycle parts and our extra Bears tickets but we have sold a broad range of items including a truck and various DVD and video games. We have been holding off at listed stuff due to all the problems and scamming buyers.
If you do refund a buyer make sure you wait until the item has been returned to you. There are steps a buyer has to take in order to successfully go through a SNAD claim. One of the biggest scams is trying to get a partial refund. Often they will use feedback extortion to do it which is against policy. If that happens save all correspondence which can be used to get a negative removed if it comes to that.
How to protect yourself as a seller;
I used to love eBay and now hate what they have become. If you want a real eye opener read this;
It will be interesting to see what happens in court as so far eBay seems to be siding with what sure APPEARS to be a big time shiller. I looked at a bunch of the auctions myself and kept hearing a duck quaking.
"Never take a person's dignity: it is worth everything to them, and nothing to you." - Frank Barron