Is this a scam

[suspense39]

I sold a Mego spiderman on eBay at the beginning of may, and today got a notice that the buyer reversed charges on their credit card. The money has been charged to my PayPal account and is on hold for ten days before it is refunded to the buyer. They still have the toy, and the dispute says that it was an unauthorized charge to their card. Anyone else have this experience? Any help would be appreciated
Chris

To be eligible for protection against unauthorized payments, the seller sends PayPal proof that the item was shipped through an approved shipper to the address on the Transaction Details page. Sellers can provide proof of shipment in the Resolution Center. Or, they can send the information by email to chargeback-response@paypal.com or by fax to 402-537-5755.

[saucerful]

Sounds super Scammy. Call eBay and PayPal immediately

[suspense39]

Luckily, I just found the tracking info and entered it into the dispute. I have no idea why I still had that one receipt after all these months. I looked up the transaction on eBay and the buyer is no longer a registered user. Hopefully PayPal goes my way with this!
Keep you posted

[AMRA]

This kind of thing goes on a lot I have heard from friends of mine who at one time sold items on this site. Several of them refuse to sale on the site for just this reason. The Seller has no protection basically.

If the buyers was not the owner of the card, then I work imagine this may not turn out well. Dispute or not the owner did not make the purchase. Hope there wasn't a lot of money involved.

Did the buyer have low or no feedback? Have you try to contact the buyer? If I'm not mistaken you can pull up the buyers phone number useing advance search.
There is a community forum on EBay that may help you too. Other seller's have had the same problem.

Maybe there confused. I had a similar problem with a customer Friday, who call me to say that the charge from my company on his card was a mistake. We talk and then he realize the charge was right. He forgot we were did some work at his house. If you can get his number consider calling if the dispute isn't going well. Good Luck!!!

[toys2cool]

definitely a scam

[Merlyn1976]

This kind of thing goes on a lot I have heard from friends of mine who at one time sold items on this site. Several of them refuse to sale on the site for just this reason.

I've been buying/selling/trading on the museum since 2002 (ignore the date on my this ID...this is the second ID I've had...same name both times)...and have never heard of this happening...would love some reference to who was selling/buying if possible...

[suspense39]

This kind of thing goes on a lot I have heard from friends of mine who at one time sold items on this site. Several of them refuse to sale on the site for just this reason. The Seller has no protection basically.

If the buyers was not the owner of the card, then I work imagine this may not turn out well. Dispute or not the owner did not make the purchase. Hope there wasn't a lot of money involved.

Did the buyer have low or no feedback? Have you try to contact the buyer? If I'm not mistaken you can pull up the buyers phone number useing advance search.
There is a community forum on EBay that may help you too. Other seller's have had the same problem.

Maybe there confused. I had a similar problem with a customer Friday, who call me to say that the charge from my company on his card was a mistake. We talk and then he realize the charge was right. He forgot we were did some work at his house. If you can get his number consider calling if the dispute isn't going well. Good Luck!!!

I sent him an email saying that he should have let me know 3 months ago that there was a problem, but that I would be happy to refund his money if he returned the item.....but did not hear back, anyway PayPal has the tracking and shipping info now so hopefully it will get thrown out.....it was for 80 dollars which is not an insane amount of money but seems enough to fight it. Also he is no longer listed as an eBay customer.

[suspense39]

This is the response from PayPal, it seems strange that they would keep my money prior to any decision.


We've received your documentation and will keep it on file. We're
currently reviewing this chargeback and your account. Please allow us 30
days from the date of the chargeback to complete our investigation and
determine an outcome. If we dispute the claim, we will use the
information you provided plus any evidence we may already have to
investigate the chargeback with the buyer's credit card company. We will
contact you by email if any further information is needed.

[AMRA]

Well, I like what they had to say. At least they're working on a solution. You have to applaud EBay and PayPal though for their effort. Can't imagine all the situation they have to work through every day.

[Brad]

This kind of thing goes on a lot I have heard from friends of mine who at one time sold items on this site. Several of them refuse to sale on the site for just this reason. The Seller has no protection basically.

This is why so many good sellers have stopped selling there. EBay is FINALLY making very small strides with the fall update but they still have a long way to go. John Donahoe has killed what eBay used to be. I miss Meg. She understood the community aspect of it all. All Donahoe did was fire all the pinks in mass and continue to try and become Amazon.

A few tips when selling. ALWAYS ship only to the confirmed PayPal address of the buyer. NEVER let them talk you into shipping elsewhere or worse yet using the buyers own shipping label and carrier. REQUIRE signature confirmation on any sale over $250 and insure all shipments yourself (just include the cost in your shipping fee. You can NOT require the buyer to pay for insurance). Also be aware that Italy is very corrupt as far as their postal system goes. I have a number of friends that will not ship there anymore. Most of our experience is from selling vintage motorcycle parts and our extra Bears tickets but we have sold a broad range of items including a truck and various DVD and video games. We have been holding off at listed stuff due to all the problems and scamming buyers.

If you do refund a buyer make sure you wait until the item has been returned to you. There are steps a buyer has to take in order to successfully go through a SNAD claim. One of the biggest scams is trying to get a partial refund. Often they will use feedback extortion to do it which is against policy. If that happens save all correspondence which can be used to get a negative removed if it comes to that.

How to protect yourself as a seller;

http://pages.ebay.com/help/policies/....html#sellers1

I used to love eBay and now hate what they have become. If you want a real eye opener read this;

http://www.ecommercebytes.com/forums...d.php?p=167554

It will be interesting to see what happens in court as so far eBay seems to be siding with what sure APPEARS to be a big time shiller. I looked at a bunch of the auctions myself and kept hearing a duck quaking.