Contacting Mattel for replacement on RA figure

[MEGOMAN]

Thanks Doc,
I emailed Mattel, but I did not specify which Green Lantern I was writing to them about. This is the reply:

In Reference to Case Number: 20578626

We’re so glad you contacted us!*

We are sorry to hear your DC Retro Action Superhero's Green Lantern has a rip in outfit. This product is sold for us by a company called Mattycollector.com.* We recommend contacting their customer service department at 877-466-2889. We do not have replacement accessories.

Thanks again,
Robin S.
Mattel Consumer Relations Team

That's odd!!! I thought Mattycollector was Mattel!!!

[BATMAN89]

Thanks Doc,
I emailed Mattel, but I did not specify which Green Lantern I was writing to them about. This is the reply:

In Reference to Case Number: 20578626

We’re so glad you contacted us!*

We are sorry to hear your DC Retro Action Superhero's Green Lantern has a rip in outfit. This product is sold for us by a company called Mattycollector.com.* We recommend contacting their customer service department at 877-466-2889. We do not have replacement accessories.

Thanks again,
Robin S.
Mattel Consumer Relations Team

UPDATE:
So...
I have written twice to Matty Collector and did not specify which Green Lantern had the problem (They are still selling John Stewart), but I told them it was a gift.
They wanted to see proof of a receipt. I wrote back that I did not have a receipt because it was a gift. They repeated back the same reply.
The thing that bugs me now is that I DO have a receipt for my John Stewart but I can't find it anywhere.
The Hal Jordan was indeed a gift bought on eBay. I would submit the John Stewart receipt, because he shares the same suit as Hal, but it is misplaced somewhere.

A very nice member here took care of me and now I have a new suit on my Hal Jordan, but it is still irritating that Mattel can't do anything for me.

[D!n0-M@n]

You mean WON'T do anything for you

[MegoMark71]

I had a similar experience recently with a wrestling king kong bundy figure. I bought 5 of them as 4 were for customs. So i was opening one and his leg was broken in the package. After jumping through several different hoops and a month later, i finally got a replacement. I had to return the broken one and the entire process took almost a month. The part that really ticked me off was it took 3 weeks to send me a new one after they had the returned figure in their possession. What took 3 weeks to send it drove me nuts.