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I have written twice to Matty Collector and did not specify which Green Lantern had the problem (They are still selling John Stewart), but I told them it was a gift.
They wanted to see proof of a receipt. I wrote back that I did not have a receipt because it was a gift. They repeated back the same reply.
The thing that bugs me now is that I DO have a receipt for my John Stewart but I can't find it anywhere.
The Hal Jordan was indeed a gift bought on eBay. I would submit the John Stewart receipt, because he shares the same suit as Hal, but it is misplaced somewhere.
A very nice member here took care of me and now I have a new suit on my Hal Jordan, but it is still irritating that Mattel can't do anything for me.
You mean WON'T do anything for you
MY GODS ARE SMALL...... AND PLASTIC!
I had a similar experience recently with a wrestling king kong bundy figure. I bought 5 of them as 4 were for customs. So i was opening one and his leg was broken in the package. After jumping through several different hoops and a month later, i finally got a replacement. I had to return the broken one and the entire process took almost a month. The part that really ticked me off was it took 3 weeks to send me a new one after they had the returned figure in their possession. What took 3 weeks to send it drove me nuts.