Postal Insurance For Ebay Items
Here's a learning experience incase any of you haven't had to go through this before... Last week I sold a lot of LJN D&D figures for $200 (it was a BIG lot) and shipped it out insured. It arrived on Saturday and the buyer, nice guy, emailed me and said two of the best pieces, Nightmare & Dragoone, broke in shipping. Today I went to the post to see what I had to do. If this had been one item that I sent and broke during shipping it would be an easy fix but since it's a lot,it's a headache. First the buyer has to take everything (packaging, broken, and unbroken items) all to the post and show them what happened. From there they'll give him a write up which he'll send to me. When I get the write up, I have to take that along with my claim ticket to the post office. BUT since it's a lot of items and not everything broke I have to give them an itemized list of things that were damaged along with proof of value of those items. In other words I have to provide the Post Office with completed auction printouts of examples of these figures showing what they've sold for in the past as proof of value. In addition to that, I have to provide a paypal receipt showing how much the buyer paid for the lot. They'll then give me a refund based on the value of the lot and on the figures that were damaged. So if the combined total value of the figures is $20, then thats all I'll get back. Now on a side note the two figures that arrived broken don't usually sell more than $15 a piece yet there are two completed auctions where they somehow sold for $50 and $35. Obviously, I would use those so thats a way around the system. Additionally there's nothing preventing someone that already has these items broken, winning a lot and claiming damage to the figures when all they're doing is switching out theirs for the good ones. (Not saying that's the case here but it could happen) In the end the whole process will take about a month. A few weeks ago I got burned by not insuring a package that was lost in the mail. Now I started insuring all my packages and I still get burned. Bottom line is insurance does very little for you if you sell something in a lot and only some of it gets damaged. I haven't heard back from the buyer yet but in the end I offered him $35 which is the value of what it would cost to replace these two figures by purchasing them separately on ebay because it's way easier to do it like that than dealing with the insurance circus. I really hope he take it....
Last edited by spacecaps; May 14, '12 at 10:09 PM.
"Many Shubs and Zuuls knew what it was to be roasted in the depths of the Sloar that day I can tell you."