Ebay Case Dilemma...need advise
Maybe some of you guys can shed some light on this for me....
A few weeks ago I sold a very large lot of Masters Of The Universe figures for $325. The seller paid on the 3rd and on the 7th I mailed his package out with tracking. Last week he asked me when I had sent it and I replied to the email stating that it had gone out the 7th and since it was a large box that was shipped parcel post, it would probably take a few more days to arrive than normal. I also gave him the tracking number for his package. The following day he wrote me back and told me the tracking number I gave him was invalid and it turned out it was because I had mistakenly left off the last number of the 20 digit confirmation number. I immediately replied to his second email with the correct tracking and after checking myself, also included all the information on the USPS site pertaining to his package. From the looks of it, it appeared his box arrived in his home state of Missouri a few days prior to his email. After that, I hadn't heard from him and thought it was a resolved issue until today when he opened a case against me claiming he hasn't gotten his figures. He also implied that I took too long between the time he paid and the time I shipped (4 days) and implied that in my initial response to his first email, I intentionally provided him an incorrect tracking number to deceive him somehow (even though I offered the information with out him requesting it.) I replied to the case with pretty much what I wrote up top here and provided ebay with the delivery confirmation number. He wants a full refund and of course paypal has frozen the funds in my account until ebay makes a decision.
Any one else ever have a similar issue where they sent an item with tracking and provided that info to ebay after a case was opened? I'm trying to get an idea on how this is going to land. $325 is a lot of cash to be out plus I don't have a way of getting back the merchandise I sent to him either. From my end I did everything I was supposed to do.
"Many Shubs and Zuuls knew what it was to be roasted in the depths of the Sloar that day I can tell you."