Ebay Case Dilemma...need advise

[spacecaps]

Maybe some of you guys can shed some light on this for me....
A few weeks ago I sold a very large lot of Masters Of The Universe figures for $325. The seller paid on the 3rd and on the 7th I mailed his package out with tracking. Last week he asked me when I had sent it and I replied to the email stating that it had gone out the 7th and since it was a large box that was shipped parcel post, it would probably take a few more days to arrive than normal. I also gave him the tracking number for his package. The following day he wrote me back and told me the tracking number I gave him was invalid and it turned out it was because I had mistakenly left off the last number of the 20 digit confirmation number. I immediately replied to his second email with the correct tracking and after checking myself, also included all the information on the USPS site pertaining to his package. From the looks of it, it appeared his box arrived in his home state of Missouri a few days prior to his email. After that, I hadn't heard from him and thought it was a resolved issue until today when he opened a case against me claiming he hasn't gotten his figures. He also implied that I took too long between the time he paid and the time I shipped (4 days) and implied that in my initial response to his first email, I intentionally provided him an incorrect tracking number to deceive him somehow (even though I offered the information with out him requesting it.) I replied to the case with pretty much what I wrote up top here and provided ebay with the delivery confirmation number. He wants a full refund and of course paypal has frozen the funds in my account until ebay makes a decision.

Any one else ever have a similar issue where they sent an item with tracking and provided that info to ebay after a case was opened? I'm trying to get an idea on how this is going to land. $325 is a lot of cash to be out plus I don't have a way of getting back the merchandise I sent to him either. From my end I did everything I was supposed to do.

[Mikey]

Sounds like the figures arrived and he had buyers remorse and was looking for any way to get out of the deal.

It's why I always used to avoid selling 80's collectibles ... Seems like 80's collectors have a very high buyers remorse rate... as well as a high non payment rate.

[Wise4671]

I would contact the post office and tell them what is going on and let the buyer know that the P.O. will file postal fraud on people who get packages and then say they did'nt. Maybe that will make the package all of the suden show up.

As far as E-bay goes I really hope they side with you but unfortunatly they tend to side with the buyer more often then not. But you do have the tracking info to show delivery you did insure the package right?

[k2]

I had a similar sitch, with a boxed mego i got... The seller had a conformation the package was delivered although i never got it... I lame post office really didn't have any info on it, i was gonna open A case. Not necessarly against the seller, but the post office. A day or so later the package showed up at my house with a few other letters. I can only assume the postal worker delivered the stuff to the wrong address and didn't bother getting somebody to sign for the package

The post office is the worst

[magyar1964]

The question is - does the tracking number show that the item was delivered? If so there isn't much he can really do. If he got it Ebay doesn't refund unless they return the item using delivery confirmation.

[megozilla13]

Anything over $250 must have signature confirm in order for the seller to be protected. And you must ship within the timeframe stated on the auction. I just went through something very similiar and lost the money.

mikej

[toys2cool]

Anything over $250 must have signature confirm in order for the seller to be protected. And you must ship within the timeframe stated on the auction. I just went through something very similiar and lost the money.

mikej

I was gonna say the same thing, I think it's actually $300 or more....anything that high i always insure it or put signature confirmation...they probably left it in front of his home and he figures he can get away with saying maybe they stole it since the mailman never really handed it to him

I hate to say it bro but chances are you're out that money

[saucerful]

Contact the PO in his neighborhood as well as your own.
Also email eBay immediately and respond quickly to all official messages on eBay. I would also email PayPal.

Good luck, man.

Seriously, I have been spending money these days on insurance. It's a must. The economy and the election and the everything is making for desperate times with people's wallets.

[domino]

I really, really hope Paypal rules in your favor, but I have a gut feeling that they wont. It seems that just having tracking only isn't enough proof for them. I have been buying insurance, tracking and signature confirmation for any item over $100 just to protect myself.

Give Paypal a call as soon as you can and see if you can talk to someone.

[toys2cool]

yea the only way I can see them ruling in your favor is if he has a history of doing this