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Thread: Customer Care

  1. #11
    I just want to write and thank all the good folks at Cast-a-way. I recently ordered two Buck Rogers and a Tiger Man that were on sale and even though I live overseas, I got them quite quickly. So quickly in fact, that I was shocked and delighted when they came in. The box was well packed and the figures were in pristine condition. I know that there are a lot of complaints on the boards about other companies that people send money to and don't get anything back - or in my mind, even worse... when the items do finally arrive, they are so incredibly late, after such a long period of waiting and waiting and feeling like you're going out of your mind.... Anyway, THANK YOU!!! This was my very first time to order from Cast-a-way. I am very pleased and it will not be my last. Good job, guys! Very professional! A+++
    Leader of the Hunt: I don't understand these animal psychologists. What is Dr. Zira trying to prove? Dr. Zaius: That man can be domesticated.

  2. #12
    Join Date
    Aug 27, 2007
    Location
    Sussex cnty,, New Jersey
    Posts
    240
    Images
    2
    I agree, when I ordered mine,,,came quick,packaged nicely and came in mail quickly... As soon as I get some extra $$$$ I will order some more stuff.
    I am MEGO CRAZZZYYY !!!

  3. #13
    Join Date
    Oct 4, 2011
    Location
    North Carolina
    Posts
    720
    Hmmmm.....

    I'm not sure they have their customer email routing fixed yet. I placed an order Nov 17 and have sent a couple of messages in the last week that have not been replied to- so I have no idea if they are actually getting through to anyone.

  4. #14
    message sent.

  5. #15
    Join Date
    Oct 8, 2007
    Location
    Behind the couch, in the members lounge.
    Posts
    4,365
    Images
    10
    Hoping for my orders any day now. One is more recent than the other, but maybe they'll ship together. Hurray.
    "Steel-like jaws clacked away, each bite slashing flesh from my body - I used my knife and my hands, and when they were gone, my bloody stumps - and yet the turtles came."

  6. #16
    I sent a message today. Hoping for an answer. I am sure this time of year is a nightmare! I need the clamshells. LOL
    NEED:
    Super Powers Figures
    Cyborg

    Super Powers Accessories:
    Wonder Woman's Lasso
    Shazam's Cape
    Green Arrow's Arrows


    Items I need. - Mego Talk

    Good Traders List - Page 82 - Mego Talk

    Toyman_Chris's Card List Of Trades! - Mego Talk

    http://stores.ebay.com/toymancollectables


    It's my "Happy Place"!
    Mego Talk

  7. #17
    It's been a crazy time of year. All the orders have been shipped except 5 orders which are already packed and going to the post office today.

  8. #18
    Quote Originally Posted by gaga4toyz View Post
    It's been a crazy time of year. All the orders have been shipped except 5 orders which are already packed and going to the post office today.
    I do love how quickly you guys respond, even when you are busy! Many thanks. Happy Holidays!
    NEED:
    Super Powers Figures
    Cyborg

    Super Powers Accessories:
    Wonder Woman's Lasso
    Shazam's Cape
    Green Arrow's Arrows


    Items I need. - Mego Talk

    Good Traders List - Page 82 - Mego Talk

    Toyman_Chris's Card List Of Trades! - Mego Talk

    http://stores.ebay.com/toymancollectables


    It's my "Happy Place"!
    Mego Talk

  9. #19
    Join Date
    Oct 8, 2007
    Location
    Behind the couch, in the members lounge.
    Posts
    4,365
    Images
    10
    Quote Originally Posted by gaga4toyz View Post
    It's been a crazy time of year. All the orders have been shipped except 5 orders which are already packed and going to the post office today.
    --"Like"--
    "Steel-like jaws clacked away, each bite slashing flesh from my body - I used my knife and my hands, and when they were gone, my bloody stumps - and yet the turtles came."

  10. #20
    I have questions about some items on the site. I did mail you but received no rsponse. Is there a way to get some one?

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