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Thread: Customer Care

  1. Oct 6, '10, 11:34 AM #1
    Cast-a-Way Toys's Avatar
    Cast-a-Way Toys
    Cast-a-Way Toys is offline Museum Patron
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    Customer Care

    Thanks to the diligence of a couple of our customers, we have discovered a "technical difficulty" in our customer care email routing. While we believe we have fixed the issue, we may have lost some emails in the process. If you have sent an email to customer care and have not received a response (don't worry Sprytel... we got yours), please resend and we will answer as soon as possible (usually within 48-72 hours).

    As a process, we ask that you email customer care issues to us at customercare@castawaytoys.com. You can also PM Cast-a-Way Toys here at the museum. We ask that you do NOT email or PM our personal accounts. Between the 3 of us we have 4 accounts at the museum (including the Official Cast-a-Way Toys account) and roughly 10 email addresses. There are simply too many places for your request to "fall thru the cracks". In order for us to answer your questions as quickly as possible, we ask you contact us thru "official" channels.

    thanks,
    Cast-a-Way Toys
    Cast-a-Way Toys
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  2. Jun 23, '11, 7:15 PM #2
    Brown Bear's Avatar
    Brown Bear
    Brown Bear is offline Proudly Immature
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    I sent one two weeks ago and followed up with two pm's. I assume megomeet slowed has the response time. Hopefully hear something soon.
    Check out my website: Megozine Covers - Home
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  3. Jun 23, '11, 9:43 PM #3
    gaga4toyz
    gaga4toyz is offline Persistent Member
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    PM sent. We've been way behind starting about a week before the meet. Just starting to get things caught up. I still have a bunch of toys in the dining room that the wife is still upset about. Anyway. pm sent.
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  4. Jul 12, '11, 8:30 AM #4
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    AJ Collector
    AJ Collector is offline The Biggest Little Man!
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    I paid for four flocked Adventure Team figures on June 24th. and have not got any responses to my pm's and the customer service # is for another company......

    I would sure like to know when I can expect my order. Thanks guys......
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  5. Jul 12, '11, 10:41 AM #5
    gaga4toyz
    gaga4toyz is offline Persistent Member
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    pm sent
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  6. Jul 15, '11, 11:27 AM #6
    AJ Collector's Avatar
    AJ Collector
    AJ Collector is offline The Biggest Little Man!
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    Both David and Jason came thru with some great items!! Thanks guys!
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  7. Oct 15, '11, 10:18 AM #7
    mikey1974
    mikey1974 is offline Member
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    PM sent....i ordered some stuff this past Tuesday for my son's birthday on the 22nd,just wanted to know if it'll get here by then or not....
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  8. Oct 15, '11, 12:01 PM #8
    gaga4toyz
    gaga4toyz is offline Persistent Member
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    Your stuff has been sent. You might even get it today.
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  9. Oct 15, '11, 12:05 PM #9
    mikey1974
    mikey1974 is offline Member
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    oh,really? thanks man! he'll be thrilled....the EMCE Universal Monsters he knows he's getting....the stuff from you guys,he DOESN'T ,and i know he'll be hrilled to have a place for his Drac to sleep!
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  10. Oct 15, '11, 2:10 PM #10
    mikey1974
    mikey1974 is offline Member
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    hey! it just arrived! THANKS AGAIN! not only did it arrive quickly,BUT you guys also included the 2 Vampire Bats free of charge! wow! my son's going to be thrilled!

    i'm DEFINITELY gonna order a set for myself next week !
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