OK.
I, like most of you no doubt, have spent $130 base cost on these new EMCE/Mattel toys.
Almost all of them are experiencing some sort of chemical reaction, and the toys (figures) are being damaged (body, clothing and accessories) to some degree. We know the noses on some are already suffering some damage, boots probably too if making contact with the goo. What we don't know is what the goo is, or what it portends for the longevity of these $22 collector figures we paid for.
I know this post touches on the thread of concerns and complaints here already, but I would like this to thread to have real answers (from whomever, Doc or a Mattel Rep) on what we are supposed to do now? Answers that members here can reference for assistance without getting the run-around from the Mattel CS Dept.
Questions:
-Is Mattel aware of the problem?
-Will Mattel replace these due to the goo?
-What is the goo?
-If Mattel won't replace these are there any other solutions to prevent damage?
-Are these subject to a recall (Like the Mattel/Lead toys)?
I'm really hoping some true help comes from this thread/request. As it is, it feels like this chemical-goo issue is not getting the serious amount of attention it warrents before additional damage is done to these figures.
Regards,
G.
-----------------------------------------------------------------------------------------
UPDATE 3/17/10
UPDATED 3/16/10
-Mattel is aware of the problem. Doc has contacted them, I've called their CS, maybe others have called too.
-Mattel offered me a "refund" but not replacements (they don't have any to offer)
I, like most of you no doubt, have spent $130 base cost on these new EMCE/Mattel toys.
Almost all of them are experiencing some sort of chemical reaction, and the toys (figures) are being damaged (body, clothing and accessories) to some degree. We know the noses on some are already suffering some damage, boots probably too if making contact with the goo. What we don't know is what the goo is, or what it portends for the longevity of these $22 collector figures we paid for.
I know this post touches on the thread of concerns and complaints here already, but I would like this to thread to have real answers (from whomever, Doc or a Mattel Rep) on what we are supposed to do now? Answers that members here can reference for assistance without getting the run-around from the Mattel CS Dept.
Questions:
-Is Mattel aware of the problem?
-Will Mattel replace these due to the goo?
-What is the goo?
-If Mattel won't replace these are there any other solutions to prevent damage?
-Are these subject to a recall (Like the Mattel/Lead toys)?
I'm really hoping some true help comes from this thread/request. As it is, it feels like this chemical-goo issue is not getting the serious amount of attention it warrents before additional damage is done to these figures.
Regards,
G.
-----------------------------------------------------------------------------------------
UPDATE 3/17/10
UPDATED 3/16/10
-Mattel is aware of the problem. Doc has contacted them, I've called their CS, maybe others have called too.
-Mattel offered me a "refund" but not replacements (they don't have any to offer)
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