NEW Cast-a-Way policies Please Read!

[David Lee]

Ok folks,
We know our communication has been abysmal and we are fixing it! Here are some of the ways we will do it. We will need your help to make this work so please read and use them.

First (and most importantly): Please send ALL order questions, problems and general "where's my stuff" e-mails to customercare@castawaytoys.com and there only please do not use our personal e-mails. PLEASE DO NOT PM us on this board or any other forum. This e-mail is the only way Jason and I can both read and respond. Starting today it is the only way we will respond... and we will! We are shooting for a 24 hour turn-around response time. (keep in mind e-mails on weekends may push this a bit, as we do have families)

Secondly: Shipping will occur twice a week from Kansas City (and some from St. Louis). We will ship on Wednesdays and Saturdays. So if you order on Thursday you wait until Saturday. All International oders will ship on Saturdays (we have to physically go to the post office)

Thirdly (is that even a word?): We will be utilizing two new tools for updates. The first will be our blog and for Minute to minute type stuff follow us on twitter

Lastly... thank you for your incredible patience! We are successful (overly maybe) because of you and your love of what we make. We are victims of our success really, as we never dreamed we'd have the interest we have generated. We are getting caught up on that and fixing what's broken in our process. We are evolving from a garage/basement operation to a fully functioning Small Business and it's gonna take a little time and patience. But with great customers and great products I know we can do it and have something everyone will be much happier with.

*Remember the Museum is our Fun Place too, don't track our time here or complain about your order here, it's just not fair to us or others who want to talk about toys. We would never inhibit discussion about our stuff (call it like you see it), but let's keep business between us. We have been the biggest problem with communication and having it spill over here, but we are all over it!

Thanks guys and gals!

-Dave
PS MODS can we make this sticky!

[Hotfoot]

Congrats on moving out of the garage! Thanks for updating us.

You can rest assured that the guys at Cast A Way will take care of you.

[Jerry68]

Way to go guys! Class act all of the way. These seem like good improvements.

[toys2cool]

cool,glad to see things are going well for you guys

[supes]

Sounds good! Keep up the good work!

[Earth 2 Chris]

Great guys! Movin' on up!!!

Chris

[D!n0-M@n]

I'm so happy for you guys!
As I've stated before, it is and has always been your own fault when it came to you guys being swamped and over-run with orders! It's all because your stuff is just too damn AWESOME!!!
Congrats on the expansion and thanks for the update on the improvements being instituted.
CAST-A-WAY RULES!!!

[ScottA]

Class act all the way fellas. I'm here for duration of the ride.

[boss]

If Jason needs help carrying stuff to the Post Office... just give me a call.

[jackson5677]

CAST A WAY TOYS.....The 'NEW' MEGO Toy Company.