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Thread: Please Help Me with my order, Dave

  1. #1
    Join Date
    Mar 27, 2008
    Location
    Brooklyn, NY
    Posts
    1,081

    Please Help Me with my order, Dave

    Dave,

    I placed an order back on 4/19/09, through your on-line store. I purchased some simple items like boots, and fist hands which were all listed as plentifully "in-stock" when I ordered them.

    I paid via paypal.

    I received a confirmation email that the order was received by you, yet I have not yet received the merchandise.

    When I logged on to your website's "order status" page, no information is available either in the "order status" column NOR in the "tracking" column.

    I have called the telephone number listed on your website 3 times and left messages requesting a call-back regarding this matter.

    There has been no response. I'm honestly becoming a bit concerned.

    I really did not want to post this issue here but, I am hoping that perhaps my attempts at contact have somehow missed you, and this is all a simple mix-up or glitch.

    Please respond at your earliest convenience.

    Thanks!

    -Roberto
    I... am an action figure customizer

  2. #2
    Join Date
    Sep 17, 2008
    Location
    Rocky Hill, CT
    Posts
    353
    Yes Dave,
    I PM'ed you about my two orders and in regards to the same thing Roberto wrote above about there being NO info available on the "order status" page.
    Please, please, please drop me a quick note when you can as to their status just so I can get a better idea of when I can expect them to arrive.

    Much appreciated dude!
    Donovan
    Last edited by D!n0-M@n; May 13, '09 at 12:01 PM. Reason: missed word
    MY GODS ARE SMALL...... AND PLASTIC!

  3. #3
    Join Date
    Jun 24, 2007
    Location
    Bronx, New York
    Posts
    798
    Images
    131

    Please Help Me with my order, Dave.....

    Quote Originally Posted by darklord1967 View Post
    Dave,

    I placed an order back on 4/19/09, through your on-line store. I purchased some simple items like boots, and fist hands which were all listed as plentifully "in-stock" when I ordered them.

    I paid via paypal.

    I received a confirmation email that the order was received by you, yet I have not yet received the merchandise.

    When I logged on to your website's "order status" page, no information is available either in the "order status" column NOR in the "tracking" column.

    I have called the telephone number listed on your website 3 times and left messages requesting a call-back regarding this matter.

    There has been no response. I'm honestly becoming a bit concerned.

    I really did not want to post this issue here but, I am hoping that perhaps my attempts at contact have somehow missed you, and this is all a simple mix-up or glitch.

    Please respond at your earliest convenience.

    Thanks!

    -Roberto
    I have a similar problem and concerns,
    I Purchased the EB (Phantom + Acmed) back on Oct29,2008...I still have my Money Order Receipt ($60 total). I never got an Order Number nor any response whatsoever (No EB yet). Additionally, My sister ordered (10) Caucasian bodies (and additional hands) on April25,2009 (the site had 33 of those bodies listed at the time), She Paid Via Paypal. Paypal states that order went thru...However, there has been no correspondence from the company as to anything. I've Emailed,PM'ed and even called D.Lee and Castawaytoys to no Avail numerous times (and i was one of their first customers when they reopened with their new bodies, always supported them 100&#37. I mean i know these guys are busy and trying to catch up. However, at least a response should be in order...to let the customer know " Hey, we're on it". I don't know.....Where do i go from here? Can some please help shed some light!!!

    Frank Verdejo (Mego Museum: Ivaniski)
    Last edited by Ivaniski; May 13, '09 at 12:16 PM.

  4. #4
    Join Date
    Feb 12, 2008
    Location
    Macomb Township, Mi
    Posts
    1,131
    Images
    2
    I have a similar situation, see below.

    Dave,
    I ordered the early bird two pack. I received a package today but no achmed!! I also emailed you and asked you to put my other order of parts in the box with it. They are not in it. You sent a huge box but only one phantom. His shirt is coming loose at the neck also. Please help!!!!!!!!!!!!!!!!!!

    I have called Dave, Pm'ed him, email numerous times. Dave is usually good about getting back to you. Dave, Myself and the others just want to know when and how you will fix these issues. I still support you guys (they) 100%

    Thanks!

    Jerry

  5. #5
    Join Date
    Jun 10, 2002
    Location
    Kansas City Metro
    Posts
    6,482
    Images
    60
    Hang Tight True Believers... Help is on the way. We have not lost any orders, we are still pumping them out night after night. All US Early Birds are close to benign sent, and parts orders are right behind them (same time). We want to be caught up as bad as you do, because we have some way cool new stuff to put out as well!

    -Dave
    Walked out this morning, don't believe what I saw... Hundred billion bottles washed up on the shore
    Seems i'm not alone at being alone... Hundred billion castaways, looking for a home...

  6. #6
    Join Date
    Feb 12, 2008
    Location
    Macomb Township, Mi
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    Nuff Said!

  7. #7
    Join Date
    Mar 7, 2004
    Location
    Cynthiana, KY...of Earth 2!
    Posts
    18,798
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    75
    Excelsior!

  8. #8
    Join Date
    Nov 17, 2006
    Location
    Oakland, Ca
    Posts
    9,602
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    Blog Entries
    2
    ...I'm afraid I can't do that, Dave.


  9. #9
    Join Date
    Sep 17, 2008
    Location
    Rocky Hill, CT
    Posts
    353
    See? You guys wouldn't be so swamped and overwhelmed with trying to get all this stuff out if your stuff didn't kick so much ***! It's all your fault because you make such awesome stuff for us "True Believers"!

    Thanks Dave. Your stuff is worth the wait.
    MY GODS ARE SMALL...... AND PLASTIC!

  10. #10
    Join Date
    Feb 12, 2008
    Location
    Macomb Township, Mi
    Posts
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    2
    Dave,

    I now have my Achmed, but without sandals and a sash. Can you help?

    Thanks!

    Jerry
    Last edited by Jerry68; May 13, '09 at 5:21 PM.

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