Does anyone know who runs CASTAWAY TOYS????....I have ordered several items a month ago and never receieved anything...NOT even a return email or return phone call.......Should I contact paypal and get my money back...or is there a good reason why nobody is available to contact?
Before disputes like this are brought to a public forum, you should make contact with Castaway first. Their e-mail is clearly published on both their homepage as well as their storefront. David Lee is a member here and is the go-to contact guy. It's a rarity that they would not fulfill an order and if it does happen it's usually just a clerical error which can be fixed pretty easily.
Can't say anything beyond that if you have made contact and received no reply. That would be highly unusual. They are a top-notch bunch and will make everything right with you.
Scott
Last edited by Random Axe; Dec 28, '08 at 10:40 PM.
Several emails sent to castaway....several phone calls made to castaway and left messages....still no reply
Last edited by jackson5677; Dec 28, '08 at 10:52 PM.
You can PM me with your Name,addy, and what you ordered or send me an email at:
gaga4toyz@sbcglobal.net
I'll look into it for you. I'm not sure why you haven't been able to contact us thru the regular channels.
The DarkSide Customizer
Nothing But Positive Good Praise over Here for Castaway , Dave & J.. Everything I have ordered has Come, & is Fantastic. Keep up the good work Guys.
... I'm The Dude, Playing the Dude,.. Disguised as Another Dude.
WANTED !!! Mego Ironman } Gloves , Belt Trading for SideShow Joes , Neca Predators Series 3-5 & Scout , and Monster High Holt Hyde.
The DarkSide Customizer
What Question did you ask ? What colors the Bodies came in ?Originally Posted by kryptosmaster
... I'm The Dude, Playing the Dude,.. Disguised as Another Dude.
WANTED !!! Mego Ironman } Gloves , Belt Trading for SideShow Joes , Neca Predators Series 3-5 & Scout , and Monster High Holt Hyde.
THANK YOU to everyone who responded to this post.
Email has been sent to gaga4toyz
Hey Rich if I didn't get back with you it's because I was super busy.... I wish I could e-mail everyone and shoot the breeze about what we are making next and what the future brings, but I can't. We have a hard enough time keeping up with the orders we do have... let me tell you we have a bunch! We have been crazy successful because of the wonderful support of Mego heads here and abroad.
We are probably the most accessible little toy company as well... I mean between the guy who wanted me to make replicas of the past Miss America's (who proceeded to mail me a list complete with their measurements) and the guy who called me late one night and proceeded to explain that he knew who killed JFK... but I'm OK because "I am part of the band"... Jason and I get bombarded everyday, I don't mean a few... it's overwhelming most days... Somewhere between "thanks" and "no we can't make Spider-man" or " I don't think others might like 8 inch replicas of famous concert pianist (real example)" the wick gets a bit short or we miss one or two... I apologize for this, and do appreciate your effort to contact us.
-Dave
Last edited by David Lee; Dec 29, '08 at 8:40 PM.
Walked out this morning, don't believe what I saw... Hundred billion bottles washed up on the shore
Seems i'm not alone at being alone... Hundred billion castaways, looking for a home...
STILL NO REPLY...MY ORDER????
PLEASE EMAIL ME AT: accept1964@hotmail.com
Dave,
STILL NO REPLY...MY ORDER.
PLEASE EMAIL ME AT: accept1964@hotmail.com
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