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So, after waiting nine months or so, I finally recieved my two orders of TOPPS Mego Hammer Horror figures today, and I am incredibly upset to discover I was shortchanged one of two Christopher Lee Mummy figures that I had ordered.
I had ordered seven Hammer figures (three Zombies, two Phantoms and two Mummys). The PLAGUE OF THE ZOMBIE and PHANTOM OF THE OPERA figures arrived in one box; while the two MUMMY figures were supposed to be in the other. When I opened the box up, I was shocked to find only ONE Mummy figure. But the invoice within the box states that two figures were shipped.
I used a service called Shipsey which brought the figures across the border and I paid extra to arrange for Canada Post to ship them to my door, which is what happened today. The box with the Mummy figure was sealed and there was no damage to the box, so it wasn't taken out/stolen by a postal employee. Ironically, the other box with the five figures (Zombies and Phantoms) did have a bit of damage/tears to the brown tape, but the figures were all inside and in perfect condition.
I live in Canada and had to pay A LOT of money to get these figures. Shipping, customs/duty fees, additonal shipping costs. To open them up tonight and discover that I was ripped off one figure is incredibly upsetting. To say that I am livid would be an understatement. I am absolutely furious. Who is responsible for this - TOPPS or MEGO? And how the hell could something like this even happen? Who do they have working in the warehouse to screw up like this?
The figures were meant to be divided between my brother and myself. Now I can't do that.
What do I do here? I don't see a phone number on the TOPPS invoice to contact them. And I WILL NOT pay shipping and customs/duty fees again. Could someone here please advise me who to contact/or pass on some contact info to me. Any help from members here would be greatly appreciated. Thank you.
-James
I had ordered seven Hammer figures (three Zombies, two Phantoms and two Mummys). The PLAGUE OF THE ZOMBIE and PHANTOM OF THE OPERA figures arrived in one box; while the two MUMMY figures were supposed to be in the other. When I opened the box up, I was shocked to find only ONE Mummy figure. But the invoice within the box states that two figures were shipped.
I used a service called Shipsey which brought the figures across the border and I paid extra to arrange for Canada Post to ship them to my door, which is what happened today. The box with the Mummy figure was sealed and there was no damage to the box, so it wasn't taken out/stolen by a postal employee. Ironically, the other box with the five figures (Zombies and Phantoms) did have a bit of damage/tears to the brown tape, but the figures were all inside and in perfect condition.
I live in Canada and had to pay A LOT of money to get these figures. Shipping, customs/duty fees, additonal shipping costs. To open them up tonight and discover that I was ripped off one figure is incredibly upsetting. To say that I am livid would be an understatement. I am absolutely furious. Who is responsible for this - TOPPS or MEGO? And how the hell could something like this even happen? Who do they have working in the warehouse to screw up like this?
The figures were meant to be divided between my brother and myself. Now I can't do that.
What do I do here? I don't see a phone number on the TOPPS invoice to contact them. And I WILL NOT pay shipping and customs/duty fees again. Could someone here please advise me who to contact/or pass on some contact info to me. Any help from members here would be greatly appreciated. Thank you.
-James
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