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Thread: I got ripped off on my TOPPS MEGO order.

  1. #1
    Join Date
    Dec 15, 2013
    Location
    Canada
    Posts
    42

    I got ripped off on my TOPPS MEGO order.

    So, after waiting nine months or so, I finally recieved my two orders of TOPPS Mego Hammer Horror figures today, and I am incredibly upset to discover I was shortchanged one of two Christopher Lee Mummy figures that I had ordered.

    I had ordered seven Hammer figures (three Zombies, two Phantoms and two Mummys). The PLAGUE OF THE ZOMBIE and PHANTOM OF THE OPERA figures arrived in one box; while the two MUMMY figures were supposed to be in the other. When I opened the box up, I was shocked to find only ONE Mummy figure. But the invoice within the box states that two figures were shipped.

    I used a service called Shipsey which brought the figures across the border and I paid extra to arrange for Canada Post to ship them to my door, which is what happened today. The box with the Mummy figure was sealed and there was no damage to the box, so it wasn't taken out/stolen by a postal employee. Ironically, the other box with the five figures (Zombies and Phantoms) did have a bit of damage/tears to the brown tape, but the figures were all inside and in perfect condition.

    I live in Canada and had to pay A LOT of money to get these figures. Shipping, customs/duty fees, additonal shipping costs. To open them up tonight and discover that I was ripped off one figure is incredibly upsetting. To say that I am livid would be an understatement. I am absolutely furious. Who is responsible for this - TOPPS or MEGO? And how the hell could something like this even happen? Who do they have working in the warehouse to screw up like this?

    The figures were meant to be divided between my brother and myself. Now I can't do that.

    What do I do here? I don't see a phone number on the TOPPS invoice to contact them. And I WILL NOT pay shipping and customs/duty fees again. Could someone here please advise me who to contact/or pass on some contact info to me. Any help from members here would be greatly appreciated. Thank you.

    -James
    Last edited by JamesB.; Jun 23, '22 at 12:03 AM.

  2. #2
    The shipping notice should have had a weight on it somewhere which would show how many figures were actually shipped as opposed to the number of items. Contact Topps, by the contact information on the Topps website.

    https://topps.custhelp.com/

    Should be easy to get them to ship you the missing figure. You should not have to pay them additional shipping, since it was their mistake.

  3. #3
    The weight should be on the FedEx tracking email.

  4. #4
    Join Date
    Dec 15, 2013
    Location
    Canada
    Posts
    42
    Thanks for the link, Lonnie.

    There isn't a shipping weight on the TOPPS invoice. The sticker on the cardboard shipping box says "1lb."
    The weight for the other box with the five figures states "2 lbs." I don't have a scale handy, so I don't know how accurate either of these weights are.

    I'll try to contact someone at TOPPS during my lunch break today. Thanks again.

    -James

  5. #5
    Join Date
    Dec 15, 2013
    Location
    Canada
    Posts
    42
    Quote Originally Posted by LonnieFisher View Post
    The weight should be on the FedEx tracking email.
    The sticker on the cardboard shipping box says "1lb."

    The weight listed on the sticker for the other box with the five figures states "2 lbs"

    I don't know how accurate either of these figures are, as my scale is packed away.

  6. #6
    Join Date
    Nov 19, 2005
    Location
    West of the Forbidden Zone
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    I doubt this'll help you in anyway, but here it is:

    The box they sent me containing four figures says the weight is/was 1.85 LB, and the one containing six figures weighed in at 2.55 LB.

  7. #7
    Join Date
    Nov 19, 2005
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    Quote Originally Posted by JamesB. View Post
    I'll try to contact someone at TOPPS during my lunch break today. Thanks again.
    Good luck with that (seriously).

    You'd think they would have made a few more figures than just the exact number that were ordered for each character, to allow for damaged figures, and such, or in your case, non delivered figures...

  8. #8
    Join Date
    Dec 15, 2013
    Location
    Canada
    Posts
    42
    I called TOPPS customer service today and the representative on the phone said I would have to contact the company's support staff via e-mail, which I did. I had to include photos of the invoice and packaging (thankfully I took photos of everything last night).

    A few hours later, I recieved an automated e-mail response, stating they they were experiencing larger call and e-mail volumes and would respond back to me as soon as possible.

    I'm not happy that I had to spend most of my lunch hour on this, but I am hoping they have an extra Mummy figure on hand to ship and this issue can be rectified. But again, I can't believe I'm having to deal with this at all. All they had to do was put two figures in a box - like the invoice stated.

    -James

  9. #9
    Join Date
    Dec 15, 2013
    Location
    Canada
    Posts
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    I was speaking with a TOPPS representative again today. They were helpful and appeared to want to get this situation fixed up ASAP, and shipped out another Mummy figure today. According to the tracking, it's estimated to reach me in a couple of days. So, that is good. Hopefully it will arrive in good shape.

    -James

  10. #10
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    Nov 19, 2005
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    ^^^ I hope you get your figure, and stop getting the runaround. ^^^

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