Please let me get your thoughts on this. I have been a regular FTC customer for the past several months. In that time, I have made numerous purchases whenever I have had extra money to burn. I've bought retro figures, clothing, bodies and other parts for customs. Let's just say I have probably spent a lot more than I should have in such a short timeframe.
Anyway, one order in particular is still outstanding. I purchased it some time ago, but even up until today – when I search up the tracking number – it's status has not been updated since Oct. 9. It says it's on its way to the next facility, but it's now been nearly a month. My previous orders have never taken this long and I even placed a few orders after this one that have arrived nearly two weeks ago or more. This leads me to believe this particular order got lost somewhere along the way and will likely not make its way to me.
Realizing this, I contacted FTC to explain the situation. They keep telling me to wait because it's likely tied up in customs and will arrive soon. Well, after a couple more weeks of this and still seeing no updates I replied to them by stating it's likely lost in transit somewhere and asked if they could please re-ship it. Their response? "Are you going to be placing another order in the near future? If so, we can ship it with that one."
Really, FTC? How about keeping the customer happy by re-sending the items I ordered and have already paid for instead of saying you will only re-send them if I buy something else. When I told them this, they said to wait even longer to see if the original order arrives.
This is such crap customer service.
Anyway, one order in particular is still outstanding. I purchased it some time ago, but even up until today – when I search up the tracking number – it's status has not been updated since Oct. 9. It says it's on its way to the next facility, but it's now been nearly a month. My previous orders have never taken this long and I even placed a few orders after this one that have arrived nearly two weeks ago or more. This leads me to believe this particular order got lost somewhere along the way and will likely not make its way to me.
Realizing this, I contacted FTC to explain the situation. They keep telling me to wait because it's likely tied up in customs and will arrive soon. Well, after a couple more weeks of this and still seeing no updates I replied to them by stating it's likely lost in transit somewhere and asked if they could please re-ship it. Their response? "Are you going to be placing another order in the near future? If so, we can ship it with that one."
Really, FTC? How about keeping the customer happy by re-sending the items I ordered and have already paid for instead of saying you will only re-send them if I buy something else. When I told them this, they said to wait even longer to see if the original order arrives.
This is such crap customer service.
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