My mother is a near senior citizen and is having an issue. She lives in the small town of Orfordville, Wisconsin and has to use this T-Wireless Mobile thing out of Belvedere to get on the Internet.
She has been "red flagged" several times by the wireless company for "high bandwidth usage." The problem with that, she is in her late 50s and has no idea what that means.
As a tech, I have cleaned out her computers and wiped out all or any programs that could be causing it. I even invited a tech from the T-Wireless company to examine my mother's computer.
You have to understand, my mother is old. When someone calls her up in the middle of the afternoon from the wireless company and says, "you have been red flagged." She has no idea what that means and to an old woman she freaks out and assumes she is being attacked by criminal elements. So, I have to usually run to the situation and calm her down and tell her it is OK and nothing to worry about.
I found the solution though! Every so often, I have been setting my mother a password on her router. When I come over to check up on her the password is usually deleted. (EVERYTIME! I have done this at least six times in the last month.)
I am thinking someone his hacking my mother's wireless and resetting the router and using her router to pirate free Internet, doing whatever causing the massive bandwidth download.
I am a computer tech and I have been baffled by this. How can I stop a wireless thief that can reset my mother's router every time I leave? How do I catch this jerk?
All thoughts welcomed.