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Meule I think you have said it the best. We know we have some issues and if we don't fix them we won't have any orders to ship. Dave and I have borrowed alot of money and spent alot of time trying to make this work, we're in it for the long haul. Even if we ran off with all the money everybody ever sent us it still wouldn't cover our loan. We're not going to rip anyone off. We haven't posted because we're trying to fix the problems and at this point talking about it over and over and making excuses won't fix the issues. We're going to have to earn each order and get the repeat orders based on service. 1 problem is we get 100 orders out and we screw 1 order up and everyone only hears about the one we screwed up. If you're happy with your order please post.
I've been in contact with a local small buisness that ships online orders. We're going to be doing inventory this month, moving the toys from KS to St.louis, and letting a company ship the orders for us. We will also have a quarantee in place for shipping times. We just simply can't keep up with the volumne of orders, run the buisness, sculpt, prototype, work out liscense agreements and live a normal life. In a month or so the orders will be handles by a regular staff and sent out once a week. In the meantime since we lost alot of data from daves computer we're going to be going thru emails and posts and making sure everyone gets their stuff.
I've been in contact with a local small buisness that ships online orders. We're going to be doing inventory this month, moving the toys from KS to St.louis, and letting a company ship the orders for us. We will also have a quarantee in place for shipping times. We just simply can't keep up with the volumne of orders, run the buisness, sculpt, prototype, work out liscense agreements and live a normal life. In a month or so the orders will be handles by a regular staff and sent out once a week. In the meantime since we lost alot of data from daves computer we're going to be going thru emails and posts and making sure everyone gets their stuff.
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