Out Of Business...

[jackson5677]

Not answering e-mails
Not answering pm's
Not responding to website customer care
Not returning phone calls
Not shipping PAID FOR items
But the good news is they ARE ACCEPTING PAYMENTS for new pre-order items.:sarky:

[thunderbolt]

^^^ The store is still active? Amazing

[YANOULI]

Not answering e-mails
Not answering pm's
Not responding to website customer care
Not returning phone calls
Not shipping PAID FOR items
But the good news is they ARE ACCEPTING PAYMENTS for new pre-order items.:sarky:

Wow, that's really bad if it's true.
It's a good job i never got round to putting in another order.

It's a shame though as they have some really good stuff i needed.

[MEGOMAN]

We all know that they have a great product but they are ripping off a hell of a lot of people.:yuk:

[txteach]

It's only a good product if it gets to you. I hope they work out their problems.

[toys2cool]

I hope it all works out

[VintageMike]

With the stories I've read they should fulfill whatever orders they can, refund money and close up. I don't say that lightly. I just shut down my own website of almost 10 years. I didn't have to ship anything to anyone but my consistency had taken a nosedive and I had to face facts that due to circumstances beyond my control I wasn't going to be able fix things. It hurt like hell to pull the plug. But I knew it was the right thing to do.

[levyguy]

Still looking forword to the Captain Action Phantom and Dr. evil Redbeard the pirate. I'm willing to wait...as long as I get them. What is happening ( or not happening ) is scary. I feel bad for you guys who are waiting so long and still not hearing anything or recieving your orders. You would think by now that Dave or Jason would comment just to assure us we will get what we ordered.No doubt they are backlogged with work, but still they should respond to people's concerns. I certainly hope they get things fixed soon.

[YANOULI]

We all know that they have a great product but they are ripping off a hell of a lot of people.:yuk:


I know and that's why i've been hesitant to put another order in.

[Jerry68]

Guys,
Have a look at this.http://www.youtube.com/watch?v=fyign1d1wF0&feature=player_embedded

[starsky]

sounds like they're still overwhelmed with orders. all i can suggest is hire some people to help out!! in the long run, it'll save your company and reputation!!

[TEXASFETT]

Well that about sums it all for all that had bought from them.:wink:

[fallensaviour]

I'll put it this way,they have great stuff bar none!!!
But delivery is a major problem,Sorry but I rank them up there with the megostore now.
They lost a customer in my wife as she had ordered product for my birthday months in advance and it did not come in on time.Did it eventually come in?yes.
They were gracious enough to add extras to the order!!!
However damage was done she will not order from them again and now,Sadly won't let me either...LOL
So fix the problem boys!!!
I can order again when the messages start to reflect better business practices.
So fix it,you got stuff I want!!!!!!!!!!!!!!!!!

[MEGOMAN]

Here's the problem now after seeing the new video. Cast-A-Way is moving foward but "not" filling orders that are way over due. That is the big problem right now. They can move onto new projects and not send out orders that were paid for a year ago. They need to stop what they are doing and get caught up.

[MEGOMAN]

Guys,
Have a look at this.http://www.youtube.com/watch?v=fyign1d1wF0&feature=player_embedded

How come David did not post the link to this video?

[GlobalObserver]

Guys,
Have a look at this.http://www.youtube.com/watch?v=fyign1d1wF0&feature=player_embedded

May I have your attention!! Please send us more money!! We've got brand new toys for you boys and girls to purchase!! I realize we still haven't sent you the stuff you ordered and paid for 13 months ago, but this time will be different!! Trust us!! We're not going to rip you off this time, honest injun!! Send us your money!! Send us your money!! For the love of God, please send us more money!!!

[Jerry68]

How come David did not post the link to this video?

I wish they would have. I checked the main site today and found this. I thought it might help out. I want to order stuff to finish my customs as well.

[txteach]

That told us nothing. They are not correcting the problem, just apologizing for it. I feel for those who never got their orders. The excuses (only 2 of us, basement got flooded, butt hurts) shouldn't fly any more.

[Meule]

I am not defending anyone here and I do understand why everyone's upset, having to wait over a year for an outstanding order is not done, simple as that.
But you were also all complaining about a lack of communication, which I agree is poor business ethics, but now - finally - that DL has at least made an attempt at explaining and excusing themselves for a delay you are still complaining.
I'm not saying you should all hold hands now and sing Kumbaya or anything, but DL took a step forward, complaining about the same old same old isn't gonna do anyone good. Obviously they're reading these posts and they are doing something about it, Jason has PM'ed me that my stuff is on the way.
Again, I don't defend anyone, but let's at least give them a break, they took a step to improve their business ethics let's see where it leads

[MEGOMAN]

Were they not already given a couple of breaks?

[Meule]

Well what do you suggest then? Going on and on about isn't going to help. Like I said, this time at least they took a step forward, after weeks of silence. So, even tho they have indeed been given quite a few breaks, why not wait and see what happens this time. If this turns out to be a bust again then you needn't worry anymore cause they will be out of business for lack of orders. It's all in their hands

[Ivaniski]

I DUNNO, ..........I DUNNO,........ANYMORE!!! :ugh_y:

[levyguy]

thanks for the link. At least Dave is responding. I believe everyone will eventully get there orders. We have to be patient.

[Jason73]

Too bad for these guys. They have great stuff, it's just not worth the aggrevation.

[Davy Crockett]

Hey, general replies to address specific concerns no longer work for me with this company. Too many people have been burned and ignored. Address the mess you have created before asking for understanding "as you move forward" to collect monies from new preorders. No new product should be shipped until those who have been waiting for months or a year plus have their issues satified 100%. Just because the government operates this way it does not make it ok for regular people to copy the same business model. Perhaps they can apply their experiences at this level of small business to the "Cash For Clunkers Program" the next time it is offered. The power of the consumer is to vote with the almighty buck. That is the only way Castaway will ever get the message. I would love to see them get the message before the lights go out on a great idea and some very nice, high quality products. Maybe then we could all email David about stuff "that Castaway is doing right". I'll be the first in line with my money and the congratulatory emails. Until then...

[David Lee]

Maybe then we could all email David about stuff "that Castaway is doing right". I'll be the first in line with my money and the congratulatory emails.

I am gonna hold you to that:wink:

-Dave

[will5967]

Can somebody please post a link or two to show some of Castaway's products? I take it they're high quality and at least, nobody seems to disagree with that.

[Meule]

Here ya go: Cast-a-Way On-line Store (http://store.castawaytoys.com/)

[Mod Style]

These guys have got top notch product, but until I see evidence that customer service has improved a great deal, I can not place another order.

[Nostalgiabuff]

Their prduct is definately great....not sure what to make of the filling orders issue though....I ordered something early last month and got all of it, with extra in 3 weeks....many on this board are waiting months and months and not getting anything. It just does not make sense....when backlogged you fill the oldest orders first and work your way forward....I'm not complaining that I got my order so fast....I was actually worried I would be waiting a year too, but they have done trmendous damage to their reputation. I do not order from the Megostore anymore because i was tired of waiting months for my orders and having my emails ignored. I understnad these guys run these sites as a side business and they have their lives to live too but if you are behind and still accepting orders then s*&t or get off the pot!!

[jackson5677]

The reason I started this thread........ I wanted to order Jason's New Zombie figure and some other items from the Cast A Way website......but to be honest the first order I placed took a while to arrive, the second order never came (until I complained here on the Mego Museum), my third and final order also never came (until I emailed them letting them know I would be calling them at home to find out what was the problem....no one is untrackable, thanks to the internet)

[will5967]

Here ya go: Cast-a-Way On-line Store (http://store.castawaytoys.com/)

Thanks! That's EXACTLY what I was looking for. :wink:

[will5967]

Wow! That's really nice stuff! It's too bad there are still so many outstanding issues with receiving pending orders. The new, more highly articulated bodies and choice of hands are particularly impressive.

[thunderbolt]

^^^ Yeah, that's the catch. Great stuff, but no ability to get it to you.

[Toy Talk]

I know that I am on the outside looking in, but this doesn't appear to be a difficult fix to me. Bear in mind that I have ordered from Dave and Jason several times without difficulty, so this suggestion by no means applies to anything I have ordered.

All of the shipping difficulties seem to be with the same 5-7 people that are looking for any successful communication tool they can find. We all know that Dave had a flooded basement, and some computer problems that caused a loss of data. So rather than to spend months sifting through old paper orders to see what people ordered, why not just take their word for it.

Chalk the trust up to damage control. Ask those 5-7 people what they ordered, and ship it out. I don't believe that any of them are trying to get something they have not already paid for. If the items are not in stock, just refund their money until the items are in active inventory.

A little bit of cleaning house up front could mean tons of extra business down the road. Not only would there be no more complaints in the forum, but the email traffic would likely unclog, and the PR bonuses would go a long way.

Of course these are just my thoughts. I am not a business man, so what do I know?

[gaga4toyz]

Toy talk I think you just summed it up perfectly.

[Man in Tights]

Are we really only talking about a half-dozen people? I thought they must have been inundated with hundreds of complaints to be so remiss in replying. If I'm one of only a handful there's no excuse for not resolving this pronto.

[David Lee]

Are we really only talking about a half-dozen people? I thought they must have been inundated with hundreds of complaints to be so remiss in replying. If I'm one of only a handful there's no excuse for not resolving this pronto.

Were trying very hard...

-Dave

[Man in Tights]

Dave, it's a relief to finally hear from you! Remember, it's order yhst-12736645079161-603 (http://megomuseum.com/community/showthread.php?t=32614) :help:

I'm actually willing to order a second Phantom, but I need to know I'm getting the first one ...

[Jerry68]

I will be ordering this weekend.

[toys2cool]

Were trying very hard...

-Dave

Good luck guys

[BlackKnight]

...no one is untrackable, thanks to the internet)

I don't answer ANY phone Call,. that I do Not know the # to. :silly:

[bondtoddbond]

Best wishes to Cast-A-Way. I know you guys will get things worked out. I love my Phantom figure. I understand the frustration of everyone here, I think we've all been waiting on things and that makes everybody just mad. Keep the faith!

[enyawd72]

Well, I'm not as forgiving as some of you. After being ignored for a month, I have filed a Paypal claim against this guy. Summarily, that will block him from receiving any more payments from other people.

You don't take people's money, and then blow them off. Period.

If you're gonna run a business, be professional, or forget it.

[Meule]

Did you place your order a month ago or was it a longer ago and you have been ignored for a month? If you ordered a month ago I think your pretty quick filing that claim. Just my opinion.
One of these two guys has been sick for weeks. I know they don't have the best reputation when it comes to shipping, but try to have at least a little patience.

[David Lee]

Summarily, that will block him from receiving any more payments from other people.

You don't take people's money, and then blow them off. Period.

If you're gonna run a business, be professional, or forget it.

Well, I am sorry you feel this way... by the way it doesn't block us from taking orders. But to clarify; "this guy" has made it pretty clear that this is a pre-order and made an anouncment that it was on time. You pre-ordered soemthing that is yet to ship, with full knowledge that was the case :wall:. We don't always have enough time to get back to everyone, sometimes we choose which ones seem more important. I am sorry you felt mis-treated.

-Dave

[Meule]

It's a pre-order? Talk about jumping the gun :shocked2:

[enyawd72]

It's a pre-order? Talk about jumping the gun :shocked2:

Not really. When I read other's posts on here who say they've had orders placed since December of 2008 and have gotten nothing, why should I expect my experience will be any different? I admit to hastily filing a claim once I read all the negative posts on here. With Paypal, you have to. If you wait too long to file a claim, and a seller doesn't deliver, you have no recourse. Sorry, but that's just how it is.
I just want my $60 back. When and IF these figures ever show up, I'll pick them up on Ebay, just like I did the Phantom.

I don't know David Lee from the man in the moon, but if he's an honorable guy, I'm sure he'll do the right thing.

[thunderbolt]

Did you place your order a month ago or was it a longer ago and you have been ignored for a month? If you ordered a month ago I think your pretty quick filing that claim. Just my opinion.
One of these two guys has been sick for weeks. I know they don't have the best reputation when it comes to shipping, but try to have at least a little patience.

The thing is, Paypal only gives you so long to file a claim, and if you show a "little pateince" that window of opportunity closes.

[David Lee]

Not really. When I read other's posts on here who say they've had orders placed since December of 2008 and have gotten nothing, why should I expect my experience will be any different? I admit to hastily filing a claim once I read all the negative posts on here. With Paypal, you have to. If you wait too long to file a claim, and a seller doesn't deliver, you have no recourse. Sorry, but that's just how it is.
I just want my $60 back. When and IF these figures ever show up, I'll pick them up on Ebay, just like I did the Phantom.

I don't know David Lee from the man in the moon, but if he's an honorable guy, I'm sure he'll do the right thing.

I am not trying to argue with anyone, good luck getting them on ebay...

-David

[enyawd72]

I am not trying to argue with anyone, good luck getting them on ebay...

-David

David, Thank you very much for the refund. I wish you the best of luck, and will try to pick up your new stuff on Ebay...I was very happy with the quality of the Phantom. It's a beautiful figure.

[toys2cool]

The thing is, Paypal only gives you so long to file a claim, and if you show a "little pateince" that window of opportunity closes.

That's true what is it 30 days now?

[Man in Tights]

Dave, any progress with my order (http://megomuseum.com/community/showthread.php?t=32614)? So far your "trying really hard" still hasn't resulted in a reply to my e-mails or PM ...

[Orion]

I think it is more like 45 days from the payment date.

[David Lee]

Dave, any progress with my order (http://megomuseum.com/community/showthread.php?t=32614)? So far your "trying really hard" still hasn't resulted in a reply to my e-mails or PM ...

Your on my list to contact... it left Kansas City on Saturday. I can only track it to the border with the current USPS postage... From here on out Canucks and other international will have to use UPS.


-Dave

[Man in Tights]

Great, thanks for the update. Looking forward to having my faith restored! :applause:

[jackson5677]

Dave and Jason......I don't want to always look like the bad guy, starting this thread and complaining about the slow sevice and the poor comunication......so instead of all of us ganging up on you 2 guys, I'll be the first to offer, is there anything I can do to help you guys...................still your biggest fan, just lost a little faith at the moment.

[jacoblb]

When will the Standard Phantom be back in stock? I've been trying to order one for what seems like a few months.

[Fuzzysnail]

Dave I got my totem, and certificate today. Thanks. I have received everything I ever ordered from Castaway Toys...and in a timely manner. I have never posted that I have received my items, because I didnt want to agervate anyone still waiting for their stuff. THey have always been super cool, and when they sent me an extra item by mistake, they told me to keep it at no charge when I alerted them.

I love these guys and their product. .......But if they dont make the Zorro figure pretty soon, I'm gonna lose my mind. LOL:grin:

[levyguy]

Dave I got my totem, and certificate today. Thanks. I have received everything I ever ordered from Castaway Toys...and in a timely manner. I have never posted that I have received my items, because I didnt want to agervate anyone still waiting for their stuff. THey have always been super cool, and when they sent me an extra item by mistake, they told me to keep it at no charge when I alerted them.

I love these guys and their product. .......But if they dont make the Zorro figure pretty soon, I'm gonna lose my mind. LOL:grin:

What Zorro figure? is it a Captain Action item?

[livnxxxl]

I would love to place a good size order with Castaway. I have actually wanted to place an order with them for some time now. However, I read the negative comments here from time to time and I admit it does kind of turn me off. Once Castwaway gets caught up resolving outstanding issues and I begin to hear positive results about their business again I would be happy to place my order. Right now I am skeptical like most and it is buyer beware.

[Meule]

I received my Wolfman and zombie priest today, so here's another happy customer :grin:

[Toy Talk]

Looks like turnaround times are improving from Castaway. Good job guys! Keep it up for an extended period of time and I am sure you will see consumer confidence restored.

[thunderbolt]

Got my Tiki dohicky. And the replacement Phantom head. Thanks. Anybody try painting up the Tiki?

[Fuzzysnail]

What Zorro figure? is it a Captain Action item?

Early on, Dave mentioned the posibility of trying to create the Zorro figure that Charlie Flatt was suppose to make.....just like the phantom figure. I just plan on never letting him forget.:grin: I'm the annoying kid in the back who has a one track mind. Lets get him made Dave!!!!:wink_y:

[Toy Talk]

A Zorro would be AWESOME! I'm on board. C'mon Dave--Please!

[Meule]

Monsters, lotsa monsters, a ****load of monsters, monsters galore
Did I mention yet I want more monsters? :grin:

[thunderbolt]

I want more factory produced monsters, not resin headed customs. The NOTLD graveyard zombie from the doc is my favorite retro toy right now.

[Meule]

I want more factory produced monsters, not resin headed customs. The NOTLD graveyard zombie from the doc is my favorite retro toy right now.

I'll take 'em anyway I can, but factory produced with rubber heads would be cool

[Man in Tights]

If Zorro is a possibility, how 'bout the Lone Ranger while they're at it?

[Toy Talk]

If Zorro is a possibility, how 'bout the Lone Ranger while they're at it?

I have Ben from Legends Reborn doing a custom Lone Ranger/Silver and Tonto/Scout for me currently. The cards will be from Anthony at Toyroom. As soon as the figures are done I will be sure to post pictures for everyone to see, but seriously--Castaway should produce the Lone Ranger.

However, with a movie coming up the franchising fees would likely be enormous. Too bad, because you know that Dave and Jason would do a great job!

[alex]

Strange for all this chit chat in the "out of business "thread:sarky:

[Man in Tights]

I have Ben from Legends Reborn doing a custom Lone Ranger/Silver and Tonto/Scout for me currently. The cards will be from Anthony at Toyroom. As soon as the figures are done I will be sure to post pictures for everyone to see, but seriously--Castaway should produce the Lone Ranger.

However, with a movie coming up the franchising fees would likely be enormous. Too bad, because you know that Dave and Jason would do a great job!

Sounds awesome, can't wait to see your custom. But yes, there are bound to be movie-related figures when the film comes out.

[levyguy]

Castaway should produce The Lone Ranger (red/black , and blue) and Tonto sets for Captain Action! also, Zorro, Buck Rogers, Flash Gorden, Ming The Merciless, Green Hornet! And Action Boy Too! Perhaps they could produce the Speed Racer and Johnny Quest sets for CA and AB and DE that Playing Mantis planned but did'nt get to do.:yes:
More Captain Action stuff please!!!:smile:

[Meule]

Castaway should produce The Lone Ranger (red/black , and blue) and Tonto sets for Captain Action! also, Zorro, Buck Rogers, Flash Gorden, Ming The Merciless, Green Hornet! And Action Boy Too! Perhaps they could produce the Speed Racer and Johnny Quest sets for CA and AB and DE that Playing Mantis planned but did'nt get to do.:yes:
More Captain Action stuff please!!!:smile:

ZICA is already working on Buck Rogers

[thunderbolt]

Would love to see Jonny Quest in this format on its own, not part of a Captain Action line.

[jacoblb]

Would love to see Jonny Quest in this format on its own, not part of a Captain Action line.


Ditto. I was most disappointed when PM canceled the line, but it'd be cool if it was its own thing.

[thunderbolt]

I just really don't like the CA line, the heads end up looking too big with the masks on them. I'd really rather see JQ as Playing Mantis planned him.

[Raydeen1]

Blue LR would be sweet as would Action BOy.

Gotta get me one of those Phantom figures. I want the non CA one though.

Castaway should produce The Lone Ranger (red/black , and blue) and Tonto sets for Captain Action! also, Zorro, Buck Rogers, Flash Gorden, Ming The Merciless, Green Hornet! And Action Boy Too! Perhaps they could produce the Speed Racer and Johnny Quest sets for CA and AB and DE that Playing Mantis planned but did'nt get to do.:yes:
More Captain Action stuff please!!!:smile:

[PNGwynne]

Strange for all this chit chat in the "out of business "thread:sarky:

Exactly--especially when threads about specific orders go unanswered...

[Fuzzysnail]

Exactly--especially when threads about specific orders go unanswered...

My specific order was delivered. That was answere enough for me. Sounds like quite a few people have been getting their orders this week. Its good to see.

[jackson5677]

Not answering e-mails
Not answering pm's
Not responding to website customer care
Not returning phone calls
Not shipping PAID FOR items
But the good news is they ARE ACCEPTING PAYMENTS for new pre-order items.:sarky:

Need I say more.

[lepage]

Need I say more.

There are but just a small handful of people who do not have thier goods and the guys are racing to get things back on track which I know they will. YOU, someone who doesnt even have anything pending with them right now is just pouring gas on the fire so why dont you back off and stop stirring the pot!!!!!!

[Meule]

There are but just a small handful of people who do not have thier goods and the guys are racing to get things back on track which I know they will. YOU, someone who doesnt even have anything pending with them right now is just pouring gas on the fire so why dont you back off and stop stirring the pot!!!!!!

That's what I was thinking too. They just started using a third party to do the shipping for them, but even they can't get it all out in one day.
People (including me) are starting to get their orders, it's only a matter of time before they get caught up with things

[jackson5677]

There are but just a small handful of people who do not have thier goods and the guys are racing to get things back on track which I know they will. YOU, someone who doesnt even have anything pending with them right now is just pouring gas on the fire so why dont you back off and stop stirring the pot!!!!!!

THIS thread was started to WARN others about the problems I have had with this company.....and to let CAST A WAY toys know that if they don't take care of the customer first they will soon be OUT OF BUSINESS..........instead your giving them more ideas and more work, yet there are customers waiting over a year for items that were paid for.......wake up.

[Meule]

THIS thread was started to WARN others about the problems I have had with this company.....and to let CAST A WAY toys know that if they don't take care of the customer first they will soon be OUT OF BUSINESS..........instead your giving them more ideas and more work, yet there are customers waiting over a year for items that were paid for.......wake up.

You've made your point now, they know they need to improve on shipping and they've taken steps to do so. At least give 'em a chance before you bury them.
If you're not waiting on any items from them anymore you shouldn't be complaining, leave that to those who are still waiting.

[fallensaviour]

Why doesn't everybody just stop defending them here on this thread?
I mean start another thread about received items or something.Everybody is just adding fuel to the fire here weather it's a good post or a bad one.
let them have this thread to dump on them.
Stop defending them here and start a new one praising them and let this one sink already.It's ten pages long already,over 3000 views.
3/4 of the posts are defending them and thats great but it still puts light on this crapfest.Just my two cents.

[Meule]

Why doesn't everybody just stop defending them here on this thread?
I mean start another thread about received items or something.Everybody is just adding fuel to the fire here weather it's a good post or a bad one.
let them have this thread to dump on them.
Stop defending them here and start a new one praising them and let this one sink already.It's ten pages long already,over 3000 views.
3/4 of the posts are defending them and thats great but it still puts light on this crapfest.Just my two cents.

There is a new thread already, but everyone seems to keep coming back to this one :please_y:

[Mikey]

I love Castaway so much i'm hoping someday they'll have my baby:smiley1:

[thunderbolt]

It's always amazing how a little fire under one's bottom will produce speedy results.
:wink_y:
Rich

I was thinking the same thing.

[PNGwynne]

Look, I'm not trying to ruffle feathers; I don't think it pays to burn any bridges on the forum.

I genuinely like what I've seen of Castaway's products, & I'm thrilled that orders are now going out. I just don't understand the lack of communication about said orders.

[Man in Tights]

Your on my list to contact... it left Kansas City on Saturday. I can only track it to the border with the current USPS postage... From here on out Canucks and other international will have to use UPS.


-Dave

Dave, don't mean to sound like a broken record, but did you have a time estimate for my delivery? No sign of it as yet.