Anyone else still waiting on the rest of the EB Phantom?

[thunderbolt]

anyone besides me? I did contact the customer service email and heard back about a week later, and that was about a week ago.

[Jerry68]

I am also waiting. I did hear from Jason and I expect my stuff to be here any day now.

[Captain]

Yep. Jason contacted me and asked about it, so hopefully its all good!

[samurainoir]

I'm still waiting patiently for mine.

[The Kryptonite Kid]

I'm waiting on an order of Superclams. I have sent four E-mail inquiries and still haven't heard back. :muh:

[pmwasson]

I'm waiting on the rest of the EB order, plus another order. I emailed the custom service email but haven't heard anything.

[Timothy2251]

Yep, I'm waiting as well, along with an order I placed last month, but I have no doubt I'll get 'em eventually. :yes:

[CaptainTrenchcoat]

Not waiting on EB, but waiting on bodies and a pair of gloves. Sent email to the new email and no response. Not sure what the hold up is.

[The Kryptonite Kid]

We seem to be having the same problem, anyone know if there is another e-mail addy to reach them?

[bjack99]

Still waiting like a 40 year old virgin.

[BlackKnight]

Still waiting like a 40 year old virgin.

Huh.... I hope No one's in the Room with you when it cums. :wink:

[Action Martin]

I finally got mine today after making payment on Oct. 25th and sending numerous e-mails of which only one was responded to.

[The Kryptonite Kid]

I finally got mine today after making payment on Oct. 25th and sending numerous e-mails of which only one was responded to.

Is it really THAT HARD to reply to an E-Mail? Not to bash them, but they need to work on getting back to customers.

[spotter]

14 days since last contact haven't even any of my phantom pre order items yet

[thunderbolt]

Glad to know I am not alone in getting top notch service and timely emails.

[txteach]

I'm still waiting for the rest of my early bird phantom. I never said anything because it seems when someone does you hear:

We have lives besides getting you what you bought so be patient
They are such great guys so be patient
Well I got mine so maybe its coming

I just stopped asking rather than be attacked.

[Jerry68]

I'm still waiting for the rest of my early bird phantom. I never said anything because it seems when someone does you hear:

We have lives besides getting you what you bought so be patient
They are such great guys so be patient
Well I got mine so maybe its coming

I just stopped asking rather than be attacked.

It is a shame you feel that way. I empathise with you. I know they are good guys and have quality products. I think that they have expierienced growth faster than they expected. This may be the cause of delays and lack of email response. The website will be closed starting Friday for a couple of weeks to allow them to catch up. This is in another thread.

[pmwasson]

I got my order today with a few extras :smile:
but still no Phantom early bird stuff :sad:

[Jerry68]

I received my hypnotic eye and the balance of my orders today from Jason. Dave is shipping the phantom early bird items. I assume that is the suit and head. Thanks Jason!

[ScottA]

If you bought the Phantom EB set you got a purple Phantom with the extra yellow suit and head plus Achmed with the extra suit.

I picked up my Achmed and extra suit at FX (not a problem). I bought the FX exclusive purple Phantom with the extra grey head and suit. So I'm waiting on my other purple Phantom with extra yellow head and suit (the EB one). It's not a problem. I know they will come through.

[Fuzzysnail]

Received my order today with some extras. Much appreciated guys. Quality gear!!!

[PeterRR]

I still didn't receive my yellow Phantom head and suit. I contacted last week and got no reply . Did anyone receive the Dr Eville eye?

[Fuzzysnail]

I still didn't receive my yellow Phantom head and suit. I contacted last week and got no reply . Did anyone receive the Dr Eville eye?

My wife gave me the evil eye yesterday......so I had to go back outside and pick up the dog poop.:sarky:

[spotter]

14 days since last contact haven't even any of my phantom pre order items yet

6 MORE DAYS COME AND GONE

STILL NO ITEMS I'm glad they shut down the site I hope something gets done

I JUST SENT MY SIXTH EMAIL VIA THE CASTAWAY WEBSITE

[Timothy2251]

I'm still waiting on mine, but in fairness I did get my order from late June today, so Castaway's doing right by me so far. :grin:

[alex]

When they arrive, they'll arrive, thats the way I look at it, they always manage to sort matters out, at the end of the day.But has anyone recieved their evil eye?

[The Kryptonite Kid]

Yay! I got my package today :smile: Thanks for coming through guys!
-Will

[Timothy2251]

Just got my EB Phantom head and suit today, and it was definitely worth the wait. Kudos, Kudos I say to everyone at Cast-A-Way!

Now, bring on Flash Gordon! :drool_y:

[spotter]

When they arrive, they'll arrive, thats the way I look at it, they always manage to sort matters out, at the end of the day.But has anyone recieved their evil eye?

Alex I felt the same way as you and went waaay OUT of my way o speak up on the guys' behalf but after 2 months of "sorry, we'll take care of it' and "i'll ship it this weekend". Then nothing arrives and emails are rarely returned I'm getting more than a little fed up.


All I needed to hear was " sorry We messed up and ran out or, Shipment was delayed but we'll square you away witht he next order". Instead there is an announcement that Phantom is up for sale and I haven't seen any items from my pre order made in feb and march

[David Lee]

Alex I felt the same way as you and went waaay OUT of my way o speak up on the guys' behalf but after 2 months of "sorry, we'll take care of it' and "i'll ship it this weekend". Then nothing arrives and emails are rarely returned I'm getting more than a little fed up.


All I needed to hear was " sorry We messed up and ran out or, Shipment was delayed but we'll square you away witht he next order". Instead there is an announcement that Phantom is up for sale and I haven't seen any items from my pre order made in feb and march

Out today... I will send you the Delivery Confirmation via e-mail later today. You should also get an automated response from the website. This was a moonumental good on our part. You defended us to others, even when you hadn't gotten yours yet. I can't apologize enough, and I hop the extras will make up for some of the frustration. I am posting this publicaly so everyone knows we are trying to make it right.

-Dave

[spotter]

Thanks Dave

You guys did a great Job and I will order from Cast a way again. I know from our discussions you have made great strides to keep the future orders going out quickly and to have a central contact point.

both Phantoms are Awsome the extras were uneccesary but are awesome too THANKS !

[alex]

Sorry but Im a straight forward guy, and I like to speak my mind, but Im not quite sure what I got today, I think its a evil eye, or a 5 cent candy(it looks like one of those chuba chuba lolipops without the stick), all I can say is what happened to the beautiful item, we saw on your site, with all the lovely detail? Im not having a pop, but really what happened, Im quite dissapointed. Youre product is fantastic, but this was just simply a waste of money, and Id rather u not produced it, and put the money towards something else.

[thunderbolt]

stuff finally arrived yesterday.

[Fuzzysnail]

stuff finally arrived yesterday.

and?. Do you like it? ........are you happy with the product despite the wait? Did you get anything extra for the delay?....would you buy from Castaway again?
Youve been flogging Castaway for some time.....Whats your opiniont now that product is in hand ?

[thunderbolt]

I got a head a suit boots hands and a gun belt. Is that what I was supposed to get or is there extras? I wasn't flogging them, just not getting any response from the customer service email addy, thus this thread. Truth be told, I'm not too excited about the rest of the EB stuff, as I'm not really interested in playing dress up with my Phantom figure.

[Fuzzysnail]

all feedback is good feedback.

[Action Martin]

I got a head a suit boots hands and a gun belt. Is that what I was supposed to get or is there extras? I wasn't flogging them, just not getting any response from the customer service email addy, thus this thread. Truth be told, I'm not too excited about the rest of the EB stuff, as I'm not really interested in playing dress up with my Phantom figure.

The EB extras were a head and bodysuit. The boots, hands, and gun belt were probably an apology gift.

[alex]

Got my extra phantom suit, all the way to Poland, a big thanks!!!!

[thunderbolt]

The EB extras were a head and bodysuit. The boots, hands, and gun belt were probably an apology gift.

OK, wasn't sure what the entire EB stuff was. Guess I got extras!!! Thanks.