I still haven't received order placed on 11-17-08

[GlobalObserver]

I ordered (5) Phantom EBs on Nov 17, '08. I didn't order through the cart, I dealt with David Lee directly via PMs because the Paypal cart wasn't set up to properly calculate shipping on multiple purchases.

Was this order ever shipped?

[CaptainTrenchcoat]

If you are still waiting on stuff, and many of us are, email them directly here:
customercare@castawaytoys.com. Posting threads like this just keeps them from getting their/our orders completed. They have a lot to do and checking for messages all over eats up their time.

[David Lee]

If you are still waiting on stuff, and many of us are, email them directly here:
customercare@castawaytoys.com. Posting threads like this just keeps them from getting their/our orders completed. They have a lot to do and checking for messages all over eats up their time.

Thanks!

GO-I will look into it and e-mail you off-line.

-Dave

[CaptainTrenchcoat]

No prob. I wish there was more I could do to help you guys along.

[Jerry68]

Dave,

I have emailed you at your customer care address and it has been well over 4 days with no response. I would like an email. I support you guys and everything but this is getting frustrating. I do like you asked in the sticky post and no response.

Jerry

[txteach]

Jerry no offense but most businesses take about a week to respond. I know its frustrating but hang in there. I'm sure cast-a-way will help you out.

[Jerry68]

I agree. But thier quote said try to have 24 hr turnaround. These orders were supposed to have been shipped 3 times already. I support them big time. I use their bodies and parts for everything. I have 4 customs right now that are without bodies. I am not mad at them, just want a response. Everyone loves their stuff and it shows. they are expanding and growing. I wish them all the succes in the world.

[spotter]

I've been trying to get through to them since early may about my phantom early birds and other orders never recieved, Jason pm'd on June 14 asking what I had not received from my orders.

this was before the new email CS email address. I Pm'd back with the missing items -no response nor deliveries for the next 10 days. I have sent 4 emails to the customer care email since then (1 from home 1 form work in case spam filter ate their reply and 2 from the web page) and no responses yet received to my inbox .

Gotta admit I went from defending them to just being fed up at this point

[Jerry68]

Well,

I got by parts order today!!!!!!!!!!!!!!!
Now I can finish a few things! Just need my early bird outfits and eye and I'm all set! I am glad that David and Jason are getting things out. Now we have to wait to see the new things coming down the line. I have and still will support the guys. It seems that they are working on communication, and that will make a world of difference.

[spotter]

Dave contacted me tonight so I'll keep ya posted

[starsky]

finally got mine! thanks dave!!