Playtrekker Cast-a-way order problem?

[wyldpny]

I saw this on the playtrek list and thought I would post it here so Dave can see it in case he is not subscribed on that list:

playtrek-bounces@lists.playtrek.com on behalf of reed@nwlink.com
Sent: Sat 5/02/09 9:55 PM
To: playtrek@lists.playtrek.com

Hey Everyone,

I'm haveing trouble with a company (Cast-a-way toys) I did a pre-order
from for a Phantom action figure. I ordered my toy back in Oct-08 with
apromise to ship in April-09 and still nothing. The Owner David Lee does
not return phone calls or emails. Has anyone on the list heard anything
good or bad about these guys? I'm feeling totally ripped off by this guy.

Thanks for your input.


Kurr

[David Lee]

I saw this on the playtrek list and thought I would post it here so Dave can see it in case he is not subscribed on that list:

playtrek-bounces@lists.playtrek.com on behalf of reed@nwlink.com
Sent: Sat 5/02/09 9:55 PM
To: playtrek@lists.playtrek.com

Hey Everyone,

I'm haveing trouble with a company (Cast-a-way toys) I did a pre-order
from for a Phantom action figure. I ordered my toy back in Oct-08 with
apromise to ship in April-09 and still nothing. The Owner David Lee does
not return phone calls or emails. Has anyone on the list heard anything
good or bad about these guys? I'm feeling totally ripped off by this guy.

Thanks for your input.


Kurr

Thanks wyldpny...I'll look into it

-Dave
Edited because I was tired and sarcastic earlier...(thanks Spotter, good form ole chap)

[spotter]

De Nada Man!

[GUYx1]

Sadly, the playtrek post does have a point. Guess he isnt used to how these things take time. You have to find ways to not think about all these orders. You win some you lose some, but patience realy helps. I put in about 20 big orders and just don't think about them for 8 months or so, but keep a record of it all. Even online sellers who aren't busy trying to save mego are hard to get a hold of. He may not send individual updates, but I have noticed that Dave does come through in the end. He may not spend time working on the public relations, but I'd rather have someone who doesn't reply back to me, but gets my stuff out vs someone who constantly tells me the items will be shipping out next week for 2 years and then disappears without a trace.
Dave's a good guy.

[toys2cool]

That sucks,I'm sure once he see's it he'll forget all about the wait

[BlackKnight]

I am sorry,
But anyone Who *****es about the Where Abouts of a Pre-Order is either an Idiot, or Not all their Dogs are Barking. :googly:

Seriously, ...

Pre-order IS what is Said,.. YOU PRE-ORDER IT !

It could be a week,.. it could be a month, it could be a Flipp'in Year.

It IS A Pre-Order .

They are designed to Insure you (the buyer) that YOU will be able to most definately recieve one. You don't have to worry about the product being sold out,.. Hunting down the Product, or paying some rediculous amount for the Product on Ebay .

I Pre-Order lots of stuff for these reasons .

If you don't have patience,.. I recommend, you don't pre-Order. It will save everyone alot of Time and Effort involved in NonSense.

Just my 2 cents and opinions .

[MEGOMAN]

Well said!

[GUYx1]

I dunno if I ever feel INSURED I will receive something, but yes, a pre-order is a preorder. With modern Mego, almost EVERYTHING (including items on ebay) are like preorders.

Not everyone is as jazzed about this as Black Knight (but I do thank you for your enthusiasm for the whole process)
There are MANY elements that could muck things all up when NON FANS are involved.
What if your ebay custom costume seller ran out of material to make the suit you won (and cannot replace the material?)
What if a company botched up the orders in China, or some uninspired US manufacturer suddenly can't be bothered to make our 1/9 scale plastic chairs?
Somewhere along the line manufacturing problems can occur.

Still, I constantly put in the orders. I have learned over the years to repress it all. I manage my mego parts orders on a long spreadsheet and try to put it out of my mind. Every once in a blue moon I look a the spreadsheet.
For someone not used to doing that, it could be scary, especially in an economy like this. People fear that they put down the money and 8 months later if they don't hear back, sometimes they get a bit worried. I am pretty easy going about it because I tend to Invested in every custommaker and mego seller I can find, but that's me.
As long as most of the people come through, I don't have to dwell on it too much. :wink_y:

[Kurr63]

Thanks for the mean spirted comments..BK your opinion is noted.

I've never done a preorder for anything before and I apologise to those of you whom my lack of experience has offended your delicate sensabilites. I did not post my original message here nor did I ask, nor was I asked if it could be posted here. I found this out quite by accident. Agian my apologies if the content offended you which from your comments it clearly did.

When I placed my original order in October 2008 the deal offered by Cast-A-Way Toys was that the pre-ordered product would ship in April 2009 which would be a 6 month waiting period, a hard date set forth by the dealer not me. They(Cast-A-Way)set forth the expectations of a shipping date not I; and they did not make any statments or caviaits to the contrary. So that is what I expected....ONLY what they promised nothing more and nothing less. So BK if I understand your opinion correctly I should be content waiting a up to 12 months for a product that was promised to be shipped in 6 months? I'm sorry but that does not make good business sense to me.

Furthermore I read on another posting from May 4th that order 643 was the most current shipped. So logically speaking my order 606, should have been shipped already then right? Well there is absolutly no way to know, no notifaction my order was filled, no confirmation/tracking numbers no product delvered, nothing; so how do I know it shipped? Should I wait an entire year to enquire about my shipment? If I do, then who do I contact at that time if NO ONE every replies to my emails or phone calls at this time? Well I guess this is a painful lesson for a first timer like me to learn. So I just want to say THANK YOU BK for your kind understanding and insight as well as your helpful and positive encouragement for a fellow collector.

Kurr

[BlackKnight]

So I just want to say THANK YOU BK for your kind understanding and insight as well as your helpful and positive encouragement for a fellow collector.

Kurr



Your Welcome.
And Welcome to the Forum.

[The Toyroom]

Nice to see you helping out BK :yes:

[txteach]

Sorry for the welcome Kerr. I hope you will consider joining us on these boards and participating. This place is generally a very fun place to be and I hope you give us a chance. I also am waiting for a phantom that I pre-ordered but it seems to me that with almost all of the new 8" figures that have come out recently, not just cast-a-way none have made their original shipping date. I just add a few months to what they tell us. Like I said, welcome and check out the place. you may like it here.

[txteach]

BTW can someone pm me and let me know how to tell what # you are on the list to get the figures?

[Type3Toys]

Nice to see you helping out BK :yes:

I agree. These poor guys are doing thier best. I have said it before and I will say it again, I like Castaway figures and I will continue to buy them.
I will preorder them to make sure I get them and get them at the best possible price. Perhaps somebody else wants to try to pull all this off, assume the risk, so we have new 8" toys to play with?

Keep up the good work Castaway:wink_y:

[txteach]

I totally agree with you John but we can't tear apart new guys when they ask about their orders. Some of these guys are new to the hobby and don't understand that sometimes stuff happens. We both know that cast-a-way is doing their best but I think we need to use more tack with guys who are new to the hobby and the boards. I'm guilty of not doing that in the past so I want to make sure I don't do it any more.

[BlackKnight]

I totally agree with you John but we can't tear apart new guys when they ask about their orders. Some of these guys are new to the hobby and don't understand that sometimes stuff happens. We both know that cast-a-way is doing their best but I think we need to use more tack with guys who are new to the hobby and the boards. I'm guilty of not doing that in the past so I want to make sure I don't do it any more.


Ahhh,.. I wasn't "tearing apart" Anyone Coach.
I just gave a generalization of what the Term PRE-ORDER Meant for everyone who has seem to have been clueless these last few Months on the Subject. It just happened to be in this Thread where I posted the Information. I never Commented on a Name, person or Quoted anyone. I just offered some Helpfully Advise and Information of the Definition of the Term PRE-ORDER . :wink_y:

[txteach]

BK I hope you know what I said i didn't mean as a knock to you. You and I have always been cool and hopefully always will be.

[Mikey]

I'm not involved, and it's none of my bees wax, but my 2 cents are ...

If Castaway answered the guy's email, that would have been the end of it.

He's a new guy that just wants to know if his order was shipped.

[GUYx1]

If Confirmation emails started getting sent from Castaway, then some sort of Professionalism might be expected. Mego Collectors regardless of the company they ordered from might start wondering about their missing orders after 6 months. Oh its a slippery slope from there on my friends...
It would turn into utter CHAOS I tell you...
Where would the sellers be who were USED to having at least a year to get out the Mego items ordered? How could they ever compete?
It would turn into a MADHOUSE!:terror:

[QDOGG]

First off welcome aboard KURR63. If you spend some time here I think you will enjoy yourself. Its a real fun and informative place for Mego fans. Pretty much all the folks on the forums are cool, except that BK guy, he's such a D-Bag:silly:(Who loves ya best J-man:grin:) As pre-orders go, Even big companies have trouble meeting their intended ship date. I pre-ordered a figure from NECA. It was suppose to ship in Aug 2008. I still haven't received the figure, and when I email for an update I get a form letter thanking me for interest in the company.
So remember it's not just the little guys! As for Castaway toys? Nothing but good things to say. Whenever I place an order it comes quick, comes with extras, and Dave Lee always signs a personal thank you on the invoice.

Wayne

[Captain]

BTW can someone pm me and let me know how to tell what # you are on the list to get the figures?

I would appreciate the same info if possible.

thanks.:smile:

[steelcouch]

I think its the last numbers of your order #. I know the last two orders I made had 914 at the end and the first pre order I made back in 08 was a lower number in the 600's.

[roman]

The waiting is the hardest part but the rapture of getting the figure is exciting. Dave and Jason have been good to me. I am waiting on my club memebership coupon so I can place an order but other than that they're OK.

You can't fault folks for getting impatient. But like what was said above " once he gets the figure all will be forgotten".

By the way, Phantom is beautiful!

Hoping for Green Hornet and Lone Ranger ... in due time of course

[wyldpny]

I am sorry,


I am sorry too. I'm sorry that a possible new member gets slammed for simply asking where his order is that is now past the time he was told it would be shipped, and can't even get a simple reply as to an update.
Your reply BK was pretty harsh. I bet you won't see him back again, nice job. How sad.
I posted this here as it was posted on the playtrek list for anyone there to see. I hope Kurr didn't mind, as I was simply trying to help out a fellow collector :)
What I find really interesting is that there are many members on this forum who complain about other orders they have waited for beyond the date promised and yet in this case, since it was a "pre-order" irrigardless of the quoted shipping date, this poor guy gets attacked and insulted.
Very sad.

[thunderbolt]

I think its the last numbers of your order #. I know the last two orders I made had 914 at the end and the first pre order I made back in 08 was a lower number in the 600's.

If I had gotten an invoice from Castaway, I'd know my number.

[David Lee]

If I had gotten an invoice from Castaway, I'd know my number.

If you'd placed an order like everyone else you'd have a number:wink:

Remember you asked me to reserve you one (see the e-mail below). You did not complete the process Joe. So you will get a figure because I told you I'd hold it, but don't complain because you didn't order like everyone else...


--- On Fri, 12/12/08, David Lee <david@castawaytoys.com> wrote:

From: David Lee <david@castawaytoys.com>
Subject: Re: Shipping??
To: XXXXXXX@aol.com
Date: Friday, December 12, 2008, 12:34 PM

Yup... you got till the 15th, and if you can't make it, just let me know and i'll keep one on the list for you.

-Dave
On Fri, 12/12/08, xxxxxxx@aol.com <xxxxxxx@aol.com> wrote:

From: xxxxxxx@aol.com <xxxxxx@aol.com>
Subject: Re: Shipping??
To: david@castawaytoys.com
Date: Friday, December 12, 2008, 3:22 AM

Is there still time to apply it towards the Phantom?

[David Lee]

733 is where we are... for Early Birds.

[D!n0-M@n]

I am sorry,
But anyone Who *****es about the Where Abouts of a Pre-Order is either an Idiot, or Not all their Dogs are Barking. :googly:

Seriously, ...

Pre-order IS what is Said,.. YOU PRE-ORDER IT !

It could be a week,.. it could be a month, it could be a Flipp'in Year.

It IS A Pre-Order .

They are designed to Insure you (the buyer) that YOU will be able to most definately recieve one. You don't have to worry about the product being sold out,.. Hunting down the Product, or paying some rediculous amount for the Product on Ebay .

I Pre-Order lots of stuff for these reasons .

If you don't have patience,.. I recommend, you don't pre-Order. It will save everyone alot of Time and Effort involved in NonSense.

Just my 2 cents and opinions .

What I find funny is that an insult was supposedly implied by what BK wrote here. I see no insult of any kind. It is what he said later on... a definition of "Pre-Order". AND... no one knew that "Kurr" was new to the hobby or the boards till after the fact. I seriously hope Kurr isn't so sensitive to take any of this to heart to the point of never returning to the forums. That would be sad.

[BlackKnight]

I am sorry too. I'm sorry that a possible new member gets slammed for simply asking where his order is that is now past the time he was told it would be shipped, and can't even get a simple reply as to an update.
Your reply BK was pretty harsh. I bet you won't see him back again, nice job. How sad.
I posted this here as it was posted on the playtrek list for anyone there to see. I hope Kurr didn't mind, as I was simply trying to help out a fellow collector :)
What I find really interesting is that there are many members on this forum who complain about other orders they have waited for beyond the date promised and yet in this case, since it was a "pre-order" irrigardless of the quoted shipping date, this poor guy gets attacked and insulted.
Very sad.

1st of All ,.. Let me Point a couple of things out to you Bud,.. Since Obviously you have a Difficult Time Reading Posts,.. & wanna Stur the Pot Somemore...

1. Wasn't it YOU that started this Post to Begin with ?
Whats the Intent of that ? Rather than Contacting Dave or Jason to Resolve the matter to begin with ,... you just wanna go & throw a post up about negativity ? The Tittle of your Thread, Scream's Negativity,.. " Problem" ... Hmmmm, " Problem " is an Instant Word that can be related to Something Negative,.. IMO that's a **** Pour Mis used word to stur the Pot,.. Couldn't the Word Question have been Used instead ? I wrote , what I wrote, so this didn't turn into "Another one of those Threads" .. But Obviously YOU have decided otherwise.

2. Other than a Movie,.. What Pre-Order has ever come on Time with the Exception of a Movie ?. :sarky:
I find it very Hard to Believe that in this Day & age of collecting & the Internet, that anyone has never pre-Ordered anything, ever. If it's true, then so be it, ... I am wrong.

3. I am not in anyway shape or Form Affiliated With Castaway Toys.
For the Past few months it seems imo, & remember this is MY OPINION there has been some constant Jabs & shots Taken at these Boys about the whereabouts of a Pre-Order. I personally think alot of those Posts are Not needed, ... These Guys are & Have been working their Balls off to give People new figures in this Scale , & thats Obviously Greater than any of your Posts in this thread. But then again,.. This is my Opinion,.. & I am allowed to have them.

4. Did you Actually read this thread ?
I Gave a General Definition of What a Pre-Order IS. I am sorry that I didn't Sugar Coat it with a Warm Bottle or a Glass of Milk & a Nice Cotton Blanket,.. I will Appologise for that .. But then about an hr After I posted that,.. All of a Sudden KURR shows up Here, about an hr later.. just Joins then Pretty much attacks me for My Post. Weird How that just "Magically" Happened . :sarky: & I am the Villian,.. Because I then Welcomed the Guy to the Forum ?. From what I saw,.. it could seriously be viewed as I was the One Who was Attacked.

5. Finally,.. If you need to point your Finger at me,.. & Call me the Bad Guy,.. Hats off to you Bud,.. It's your World, & I am Just in it. We are just names on a Screen, I don't know you, & you don't Know Me. I have read "thrashing of Newbies" in the Past on this Forum, & Some really harsh Ones. What I wrote wasn't even in the Same Ball Park,.. & Wasn't even the Same Sport. I offered an Explaination for my Post, if you don't except it, I dunno what else to Say. Can't say I care Much either.

Could have all this just been avioded by Communication ,.. Sure, Maybe, Maybe Not,.. But that is None of my Business.

Futher More,.. I'd like to Appologise to Dave & Jason for Any of my Nonsense.

[David Lee]

Futher More,.. I'd like to Appologise to Dave & Jason for Any of my Nonsense.

Not needed Jason. We own the fact that it's frustrating, we appreciate the fact that folks are frustrated and that others are patient. It's the nature of the beast so to speak You have every right to express your opinion, and not just because I aggree with it... You are a great guy, and everyone knows it.
It's our fault, and we are working on it...

-Dave

[fallensaviour]

1st of All ,.. Let me Point a couple of things out to you Bud,.. Since Obviously you have a Difficult Time Reading Posts,.. & wanna Stur the Pot Somemore...

1. Wasn't it YOU that started this Post to Begin with ?
Whats the Intent of that ? Rather than Contacting Dave or Jason to Resolve the matter to begin with ,... you just wanna go & throw a post up about negativity ? The Tittle of your Thread, Scream's Negativity,.. " Problem" ... Hmmmm, " Problem " is an Instant Word that can be related to Something Negative,.. IMO that's a **** Pour Mis used word to stur the Pot,.. Couldn't the Word Question have been Used instead ? I wrote , what I wrote, so this didn't turn into "Another one of those Threads" .. But Obviously YOU have decided otherwise.

2. Other than a Movie,.. What Pre-Order has ever come on Time with the Exception of a Movie ?. :sarky:
I find it very Hard to Believe that in this Day & age of collecting & the Internet, that anyone has never pre-Ordered anything, ever. If it's true, then so be it, ... I am wrong.

3. I am not in anyway shape or Form Affiliated With Castaway Toys.
For the Past few months it seems imo, & remember this is MY OPINION there has been some constant Jabs & shots Taken at these Boys about the whereabouts of a Pre-Order. I personally think alot of those Posts are Not needed, ... These Guys are & Have been working their Balls off to give People new figures in this Scale , & thats Obviously Greater than any of your Posts in this thread. But then again,.. This is my Opinion,.. & I am allowed to have them.

4. Did you Actually read this thread ?
I Gave a General Definition of What a Pre-Order IS. I am sorry that I didn't Sugar Coat it with a Warm Bottle or a Glass of Milk & a Nice Cotton Blanket,.. I will Appologise for that .. But then about an hr After I posted that,.. All of a Sudden KURR shows up Here, about an hr later.. just Joins then Pretty much attacks me for My Post. Weird How that just "Magically" Happened . :sarky: & I am the Villian,.. Because I then Welcomed the Guy to the Forum ?. From what I saw,.. it could seriously be viewed as I was the One Who was Attacked.

5. Finally,.. If you need to point your Finger at me,.. & Call me the Bad Guy,.. Hats off to you Bud,.. It's your World, & I am Just in it. We are just names on a Screen, I don't know you, & you don't Know Me. I have read "thrashing of Newbies" in the Past on this Forum, & Some really harsh Ones. What I wrote wasn't even in the Same Ball Park,.. & Wasn't even the Same Sport. I offered an Explaination for my Post, if you don't except it, I dunno what else to Say. Can't say I care Much either.

Could have all this just been avioded by Communication ,.. Sure, Maybe, Maybe Not,.. But that is None of my Business.

Futher More,.. I'd like to Appologise to Dave & Jason for Any of my Nonsense.


I've stayed out of this as I figured it was just a poorly asked "QUESTION" and not a real "problem".
But as has happened of late this thread has turned into something different!!!

This is what I see,Wldpny makes a thread regarding someguys order.BK makes a statement regarding pre-orders;of which I am of the same opinion.
It is a pre-order it could take 10 years it's ready when it's ready and you have by pre-ordering one guaranteed yourself a reserved copy.

Then I see "someguy" that wldpny tried to help give him a verbal lashing for posting his thread from another forum.
And then "saidguy" lashes at BK for his statement,then Wldpny lashing out at BK for his post.
W.T.F. get it together!!!
BK is getting dumped on for no reason.Knock it off people.
BK I totally agree with you on all counts.
You know what I can even agree with "someguy" cause he magically shows up with a thread about him???
What I can not agree with is all the hostility.
Castaway has already chimed in so this should be done!!!

And remember it's a Freaking Pre-Order!!!
Oh and also be-careful who you try to help cause they may just bite your ***** in the end.

[Mikey]

If you ask me (and you haven't) -- NOBODY should have replied to this thread except for DL, which he did right off the bat.
That should have been the end of it.

Our problem is (myself included) is we stick our noses into places it doesn't belong.

Speaking for myself, i'm going to try making a conscious effort not to do this anymore.

[D!n0-M@n]

I agree with type1kirk for the most part...
however, the only reason why I replied was because I saw no need for BK to have been attacked the way he was. That's just not right and it was really unnecessary. The hostility toward him got totally out of hand.
But, that's my opinion which don't mean **** really.
You rock J-man in my book! :music-smiley-005:

As for Kurr, I hope he chooses to ride this out and stick around. This is a great place to be.
As for the other guy... please chill and learn to read better! :tool:

[D!n0-M@n]

Ah, I've already put more than my two-cents in, so mine as well take my thoughts to completion here... why was this thread ever started in the first place if not to start drama? Wouldn't the appropriate thing to have done have been to PM Dave and not post it for us all to see and OF COURSE comment on? The entire point of posting in a forum is to have the threads read by all the members and to have comments posted based on that thread? "PM's" are the place to send a message meant only for the one it is initially intended for.
So yeah we posted to defend Cast-A-Way in the beginning and then to defend BK for him defending Cast-A-Way and teaching the uninformed the meaning of the word "PRE-ORDER".
Thu... thu,thu,thu, that's all folks! :peace:

[Ivaniski]

If I had gotten an invoice from Castaway, I'd know my number.

I know Dave is COOL as ice, and a Gentlemen To Boot. However, I'm afraid i ordered my Early Bird (Phantom + Achmed) $60 Total back on Oct29,2008 via money order. Therefore i don't know/Didn't get my order #. I know Dave will come Thru.....They; Those Dudes.... run a tight ship. :yes: