Please get back to me

[YANOULI]

David,

i've sent you several emails and PM's regarding the 2 orders i placed on 14th Feb over the last few of days but have had no replies.
You are on when i pm you but it seems you are ignoring me.

Out of courtesy, please could you get back to me about the status of these orders along with the shiping and/or customs reference label number, i'm waiting on parts to finish some customs.

Thanks,
Ian .

[Jerry68]

He may be very busy. I have emailed and Pm'ed him as well. I have also done this while he is online. I think he is just swamped now. I am sure he will answer all of us. He has always been a stand up guy!

[YANOULI]

It only takes a few seconds to say " your order was shipped on such a date ".

[Jerry68]

I agree.

[David Lee]

Working on it guys... I appreciate the patience and will make sure it's right...

-Dave

[Jerry68]

No problem.

[YANOULI]

It's been a couple of days, any news Dave?

[YANOULI]

David,

i'm still waiting for you to get back to me about my orders.

[Jerry68]

I got my shipment today as promised! Thanks Dave!

[YANOULI]

Hi Dave,

I hope you get this email and respond.

I've still not received the stuff i ordered from you on 14th Feb ( order #'s yhst-12736645079161-820 and yhst-12736645079161-821 ). You said they were in the mail, attached below is a copy of your PM from 17th March, please can you confirm the date they were shipped and let me have the customs label and/or shipping reference otherewise i will have to start a dispute with paypal for non-receipt of goods.

Regards,
Ian.

Mar 17, '09 11:49 AMDavid Lee: Re: my castaway orders

"Ian,
Your orders are in the mail. I personally took them. Our foreign orders are all screwed up right now, due to website stuff, the fact thht Jason and I are co-located and the shear vollume of orders we have coiming in. We re likely going to have to chnage our foreighn shipping policy because of these factors.

The lack of communication, however is all on me. My apologies.

-Dave"

[YANOULI]

OK, i have just received a package from Castaway but only one of my orders has been shipped and that was on the 19th March, so it wasn't already in the mail as stated on 17th March.

David, please get in touch about my missing gloves.

[David Lee]

OK, i have just received a package from Castaway but only one of my orders has been shipped and that was on the 19th March, so it wasn't already in the mail as stated on 17th March.

David, please get in touch about my missing gloves.

Ian,
You got me again! :clap:
I packed it up on the 17th, but it looks like it didn't go out until the 19th...
As for your other order, I 'll check on it.

While I do that... keep this in mind, shipping outside the US is a tiny fraction of our business, it's a gigantic pain in the ***, it cost more than we charge, and we have no means to track it (unless you want to spend the extra cash for priority internatnional). Don't get me wrong we want everyone to enjoy our stuff, and we do endeavor to be as timely as we can, but be aware there is a reason a lot of toy sites do not ship overseas...

-Dave

[YANOULI]

Ian,
You got me again! :clap:
I packed it up on the 17th, but it looks like it didn't go out until the 19th...
As for your other order, I 'll check on it.

While I do that... keep this in mind, shipping outside the US is a tiny fraction of our business, it's a gigantic pain in the ***, it cost more than we charge, and we have no means to track it (unless you want to spend the extra cash for priority internatnional). Don't get me wrong we want everyone to enjoy our stuff, and we do endeavor to be as timely as we can, but be aware there is a reason a lot of toy sites do not ship overseas...

-Dave

Dave, that is not what you said and i don't appreciate being given the run around.

Mar 17, '09 11:49 AMDavid Lee: Re: my castaway orders
"Ian,
Your orders are in the mail. I personally took them."

You're telling me that because i live outside the USA that my business with you isn't as important? Great business ethic. Taking 5 weeks to ship stuff you had in stock is UNACCEPTABLE.
I paid for priority mail and it got here in 6 days, that's fine but i'm not willing to pay more if you still take over a month to take it to the post office.

Please ship out my gloves by friday, letting me know the customs label reference or i will open a dispute with Paypal.

[David Lee]

Dave, that is not what you said and i don't appreciate being given the run around.

Mar 17, '09 11:49 AMDavid Lee: Re: my castaway orders
"Ian,
Your orders are in the mail. I personally took them."

You're telling me that because i live outside the USA that my business with you isn't as important? Great business ethic. Taking 5 weeks to ship stuff you had in stock is UNACCEPTABLE.
I paid for priority mail and it got here in 6 days, that's fine but i'm not willing to pay more if you still take over a month to take it to the post office.

Please ship out my gloves by friday, letting me know the customs label reference or i will open a dispute with Paypal.

You're telling me that because i live outside the USA that my business with you isn't as important?

No I 'm saying it requires a complete different set of practices than Domestic US shipping; I cannot use free boxes provided by the USPS, I physicaly have to go to the PO, and I can't electronically generate or track packages. This is not easy for me in the least.

Your package was delayed just like everyone else's (OCONUS and Domestic), but then again it required extra steps, and I am still without the means to track it. So it's not a matter of importance, it's more of a matter of extra time and effort. I have no doubt you'll file with Pay/pal you've done it before. But you need to understand that this is a side business for me, and that we aren't like other On-line stores who do this full time. I would say that 99 percent of the people who order from us get this, they understand, they love our stuff and they continue to support us. If you are having trouble with this maybe it would be better for you not to order in the future. Otherwise, you need to realize the reality of ordering from us (especially from overseas).

-Dave

[YANOULI]

Why should i be penalized for your bad service?
The stuff i've received from you is great, i'm very happy with it and would love to order more in the future.

You have still not told me why it took 5 weeks for you to ship my order.

Yes, i will file a claim with paypal because you haven't supplied the gloves i paid for.
You could easily get them sent off in the next couple of days ( i'm sure someone else would take it for you if you can't go yourself ), let me know if you are going to or not so i know what's happening.

Thanks.

[David Lee]

Why should i be penalized for your bad service?
The stuff i've received from you is great, i'm very happy with it and would love to order more in the future.

You have still not told me why it took 5 weeks for you to ship my order.

Yes, i will file a claim with paypal because you haven't supplied the gloves i paid for.
You could easily get them sent off in the next couple of days ( i'm sure someone else would take it for you if you can't go yourself ), let me know if you are going to or not so i know what's happening.

Thanks.

Ian,
I am very glad you like our stuff. I am sorry it took so long to get it to you. I will send the extra gloves you added to your first order ( I forgot them because they were two different orders, I did refund the shipping on these).

Otherwise I am not sure what you want from me.

-Dave

[puggdogg]

I also need confirmation that my package will be sent to my new home address. My order status hasn't updated at all. It still says my old address. Please update.

[David Lee]

I also need confirmation that my package will be sent to my new home address. My order status hasn't updated at all. It still says my old address. Please update.

Hey Mick,
I just fgot your e-mail as well. Your all set. I am not sure it will revise the actual order confirmation, but I have it in my data base.

-Dave