Custom Labs

[bodie]

I placed an order with Russ at Custom Labs for about 160.00 back in October and I still haven't received it. Has anyone else had any trouble?

[mitchedwards]

Have you tried contacting Russ directly?

[The Toyroom]

Try contacting him here: Custom Board - Home

[Ivaniski]

Custom Labs

I placed an order with Russ at Custom Labs for about 160.00 back in October and I still haven't received it. Has anyone else had any trouble?

I also placed an order on Oct 2008, and i'm still waiting for it.

[kept back]

Russ tends to get behind on orders. Actually took me close to a year to get a set of heads once, but his work is so phenomenal that I really didn't mind once I had the pieces in hand. You will get it, just a question of when. And you will be impressed.

[The Toyroom]

^ Sorry but I can't see where ANY heads would be worth a year's wait.

[thunderbolt]

Never have to wait that long for BK, Leitner or Austin. If I had to wait a year for one, I'd probably have moved on past the custom I wanted it for.

[Brown Bear]

I placed an order with Russ at Custom Labs for about 160.00 back in October and I still haven't received it. Has anyone else had any trouble?

yes....he's got some great stuff, but i'll never order from russ again

[Merlyn1976]

This unfortunate business practice seems to be all to common any more. This type of thing affects every aspect of the hobbie/business for all of us.

Seems to be getting worse and worse as well....

[Hector]

Russ tends to get behind on orders. Actually took me close to a year to get a set of heads once, but his work is so phenomenal that I really didn't mind once I had the pieces in hand. You will get it, just a question of when. And you will be impressed.

Waiting a year for something you PAID instantly...no matter how good of a product...is unacceptable to me and to most.

[EMCE Hammer]

Tell his mom.

Russ' heads were always great casts, but I prefer my stuff in scale. If you see an otherwise awesome custom with a pinhead on it, there's a real good chance the head came from Russ.

This "You'll get it eventually and it's worth the wait!" crap is played out if you ask me.

For fast, quality service and good communication in no particular order:

Jason Roberts aka BK
John Varley aka type3toys
Dave Mc aka snookums

Paul Clarke aka Doc Mego
Paul Clare aka Hulk
Castaway Toys aka Dave & Jason
Brian Leitner aka umm.....Brian
Dave Lepage aka monkeyboy
reproheads aka Austin Hough
Merlyn aka Paul Riggs
almightysufix aka Ed Nagy
Fred Goodspeed
Troy Younger
and for packaging
thetoyroom aka Anthony
mego73 aka Mike

The above are all great sources for pieces and parts, as well as complete figures in some cases. There are a bunch of other guys who mostly make complete figures - guys like Derek Combs, Bryan Bossart, Joe Hanus, Jim Hampton etc. who are all great to deal with too. I'm sure I have forgotten a few people, so somebody set me straight on who's missing.

[bjack99]

I have had to wait at least 7 day for orders from BK and Toyroom. I have had it with both of them. How dare they make me wait so short a time and create unfair expectations for other shops

[thunderbolt]

Tell his mom.

Russ' heads were always great casts, but I prefer my stuff in scale. If you see an otherwise awesome custom with a pinhead on it, there's a real good chance the head came from Russ.
.

I have a pinhead Bucky.

[Megospidey]

^ Sorry but I can't see where ANY heads would be worth a year's wait.

Yeah, I used to think it didn't really matter how long I waited because I'm a pretty patient dude. But it's not the case anymore.

Business is business. And it should be done well. There are guys and gals here who will take care of you well. And there are some that won't. If you peruse the boards here for any length of time (especially in the customs section), it will become very clear who is who.

[The Toyroom]

I have had to wait at least 7 day for orders from BK and Toyroom. I have had it with both of them. How dare they make me wait so short a time and create unfair expectations for other shops

I must've been slacking that day Lot of times stuff is out in 3 days.

Seriously though....I've never shrunk, blown up or cast a head but it sounds like none of this custom stuff ANY of us do is freakin' rocket science and it shouldn't take as long as it apparently does from some shops to get the product out there. Especially when said product is advertised as being "in-stock".

I've recently got quite a few heads from BK and they're coming faster than I can use them...it'll probably be a year before I find the time to do the figures But at least I know I got them.