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View Full Version : eBay Question:When A Seller Doesn't Respond



number 6
Jun 6, '07, 2:21 PM
I won an auction that ended about 8:00 p.m. on Sunday evening. The listing didn't state what the shipping costs were so I decided to wait to pay untill I received an invoice or heard something from the seller.

Monday afternoon: haven't heard anything from the seller so I request a total through eBay.

Tuesday: still haven't heard anything from the seller.

Wednesday morning: more dead air from the seller so I send a message through eBay asking for the shipping costs so I can pay.

Wednesday afternoon (now): still nothing.

I'm probably being a little anxious, but at this point I'm starting to suspect that either the seller wasn't happy with what it ended for or someone made him a higher offer after the auction closed.

Thing is, while I don't think I paid top dollar for the item, I'm pretty sure I paid a fair price. I certainly don't think I got a good deal, and I know I didn't "steal" it. Plus the guy has great feedback so I'm not sure if the seller is just being lazy or what.

The kicker is that, in order to win this item, I had to make the decision that other items I really want are going to have to be passed on. Now I'm seeing these items selling and I'm really wishing I knew what was going on with this item so I could move on.

My question is: how long and how many e-mails do you send before you take more drastic action. I know I could get his contact info and call him but he's on the other side of the country. I'm going to pay a bit for this item and I still don't know what the shipping's going to be. I really don't want to add a long-distance phone call to the price tag. And I don't want to be premature in filing somekind of dispute with eBay.

So what do you think I should do next?

toys2cool
Jun 6, '07, 5:18 PM
he should've answered by now,contact ebay and explain it to them,then contact him one more time and tell him if you don't hear from him within 24 hrs. you will move on and bid on another one and leave proper feedback,he should respond.Or get his phone # and call him up :grin:,ebay will give it to you

Mikey
Jun 6, '07, 5:26 PM
My opinion........
I'd say keep sending him emails once a day.
Be nice in them.
Give him a week from Sunday.
After that, forget about it and move on.
Leave no feedback.

trekfan
Jun 6, '07, 6:18 PM
I've had the same thing happen to me. It took about a week before the seller finally responded. I requested total about 3 times (could have been 4) before hearing from him. Oh well, he got his money and I got my stuff. All's well that ends well.

David