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**thunderbolt** · Apr 16, '17, 4:29 PM

not to mention all the craters in GL's chin and yet another flat headed sculpt. Yikes, what a mess.

**enyawd72** · Apr 16, '17, 6:01 PM

That's the worst paint job I've ever seen on a figure. Inexcusable.

**Teemu** · Apr 17, '17, 9:20 AM

I really think before FTC puts these in the box to ship out, that they would at least look over the figures first for quality. It certainly would avoid returns

**jacoblb** · Apr 18, '17, 12:57 AM

My Green Arrow looks no different from what you got. I hope you get a better replacement, but I doubt it's possible. I just painted over the mask mistakes and my results turned out okay, from the naked eye it looks fine, but from the pictures I took there was no way to save it. No one should have to repaint a figure.

**darkbros** · Apr 18, '17, 1:15 PM

Originally posted by Teemu

I really think before FTC puts these in the box to ship out, that they would at least look over the figures first for quality. It certainly would avoid returns

Nope! They sent me a broken figure, in a "Loose Factory Bag" you could clearly tell it was broke IN THE BAG before you would have shipped it.
When contacted after I recieved it, they said "Oh too costly to send another, we will send you a replacement on your next order."

That was a month ago. I placed a new order finally yesterday ( after dealing with their website issues). Fingers crossed, otherwise I'm filing a complaint with VISA....

**TRDouble** · Apr 18, '17, 4:44 PM

Yes, as documented in another thread, my Bagged Superboy had some issues too, with the most glaring being the belt loop not being securely fastened to the trucks. The replacement was great, but it was also at my return cost, which delves into...

FTC customer service, which has been decent overall for me, but having to pay the cost of return and a similar issue to darkbros when they screwed up my World's Greatest Toys book order & discount and took the lazy and, again, more costly to me route to fix it has made me hesitant to order directly from FTC.

**Teemu** · Apr 18, '17, 4:55 PM

Originally posted by TRDouble

Yes, as documented in another thread, my Bagged Superboy had some issues too, with the most glaring being the belt loop not being securely fastened to the trucks. The replacement was great, but it was also at my return cost, which delves into...

FTC customer service, which has been decent overall for me, but having to pay the cost of return and a similar issue to darkbros when they screwed up my World's Greatest Toys book order & discount and took the lazy and, again, more costly to me route to fix it has made me hesitant to order directly from FTC.

If they send anything defective, there is no excuse from them to not replace something at their cost

One of my batgirl's had missing paint on her head (like it was chipped off) and they did replace the head free of charge,so it's odd they don't take care of this stuff like they should.

**darkbros** · Apr 18, '17, 10:30 PM

My issues with FTC ...they are just at a point where it's ..."the devil u know" type of relationship.

I was talking to my wife about it...I've had clothing arrive and not fit, boots with seams split,
and now this figure. She was like why do you deal with them? Because I told her, on somethings its price, on
others it is just they are the only ones who have it.

Order shipped today they said, and they said they received my notice reminding them to replace my broken figure.
(Website would not accept the amount of characters I typed in the Comment section, but never gave an "error--too many characters"
limit. So I emailed them directly and posted on their face book page)

Quality Control, Customer Service issues.....it's hard justifying spending the money when these issues occur.
I hope that maybe now that they are selling directly on Amazon, that enough customers make AtoZ returns
they will get the hint and fix their issues, as an AtoZ return is the ultimate " bucks stops with you so fix it" customer service.
lol
So fingers crossed, Saturday will be a great day.

**TRDouble** · Apr 19, '17, 12:37 AM

Too bad they don't have Prime shipping on Amazon. At least buying direct from FTC and getting free shipping on orders over $100 helps the sting of returns.

Ordering from them via Amazon and paying shipping might be the way to go though. But I think for direct, non-Amazon orders through Amazon's website, the return process is handled by the third party merchant, not Amazon, so it might all be moot anyway.

**MIB41** · Apr 19, '17, 4:06 PM

Originally posted by TRDouble

Yes, as documented in another thread, my Bagged Superboy had some issues too, with the most glaring being the belt loop not being securely fastened to the trucks. The replacement was great, but it was also at my return cost, which delves into...

FTC customer service, which has been decent overall for me, but having to pay the cost of return and a similar issue to darkbros when they screwed up my World's Greatest Toys book order & discount and took the lazy and, again, more costly to me route to fix it has made me hesitant to order directly from FTC.

If you order from them you should have an existing account which means they have something to place a credit on for your return shipping costs. Just send them a copy of your receipt and they will credit your account. Whatever you use to pay is irrelevant because the credit will just come off your next purchase. I've had to return things twice and on both occasions they reimbursed my expense.

**darkbros** · Apr 19, '17, 8:25 PM

Originally posted by TRDouble

Ordering from them via Amazon and paying shipping might be the way to go though. But I think for direct, non-Amazon orders through Amazon's website, the return process is handled by the third party merchant, not Amazon, so it might all be moot anyway.

I looked and Figures Toy Company, which sells under the brand "wrestlingsuperstore.com" and it is still subject to
Amazon's AtoZ Guarantee policies, which they have expanded to Third party sellers, selling on Amazon,
which means that :

About A-to-z Guarantee

We want you to buy with confidence anytime you make a purchase on the Amazon.com website or use Amazon Pay; that's why we guarantee purchases from third-party sellers when payment is made via the Amazon.com website or when you use Amazon Pay for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201889310

So long story short: Order product from them through Amazon, get crappy product, file an A2Z Guarantee claim,
get your money and shipping costs back, and the stink of returned product and lost sales may force the QC
issue finally....

**darkbros** · Apr 21, '17, 8:51 PM

Just FYI ( on my FTC woes),
received my replacement figure today, and although it wasn't broken in the loose bag,
upon expecting the figure her right leg didn't feel quite right.
Removed her outfit, sure enough, the right leg top seam is split and cracked.
*SIGH*
At this point, they suck SO BAD right now....I'm just going to cobble what I can from the two figures,
(at least what I need anyway) and using a Pair of broken Mego Uhuras build the bodies I need that
will work.

**lilbrosj66** · Apr 22, '17, 12:45 AM

Originally posted by darkbros

Just FYI ( on my FTC woes),
received my replacement figure today, and although it wasn't broken in the loose bag,
upon expecting the figure her right leg didn't feel quite right.
Removed her outfit, sure enough, the right leg top seam is split and cracked.
*SIGH*
At this point, they suck SO BAD right now....I'm just going to cobble what I can from the two figures,
(at least what I need anyway) and using a Pair of broken Mego Uhuras build the bodies I need that
will work.

Sorry to hear that man. Very discouraging. You would think that FTC, any company for that matter, would just want to put out decent product. It's the right thing to do.
Honestly, after the two new Catwoman figures and MAYBE the upcoming Wonder Woman line-up, I'm thinking my FTC full figures are out. Parts and custom work from there on out is a distinct possibility if quality continues to suffer.

**jayraytee** · Apr 22, '17, 1:35 PM

They have zero quality control. They don't care.

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