Increasinly Bad Quality Control

[Waylon Mercy]

I received an order from FTC today and I couldn't have been much more disappointed. Their QC has become a joke and their customer service isn't much better.

Ridiculously noticeable paint defects on Batgirl's mask


The corner of this insanely overpriced carrying case is torn (These are worth about $10-15, not the bloated $50 they charge)


The inserts of the carrying case look as though someone puked, snotted and defecated in them before sending them on their way

[PNGwynne]

Looks like mildew or something similar, that's sad.

[Krypt0nite]

Wow, that is terrible.

[enyawd72]

Wow...there's no excuse for that. They need to replace all that stuff free of charge.

[Teemu]

They should replace it...just email or call them. One of my 66 Batgirl's had a noticable missing paint blotch on her forehead and I asked for a whole new head and had it in like 3-4 days

[Waylon Mercy]

I sent an email hours ago but they must be closed for the day. I really hope I get replacements. Thanks for not thinking I'm being to picky or something.

[Teemu]

I sent an email hours ago but they must be closed for the day. I really hope I get replacements. Thanks for not thinking I'm being to picky or something.

There is no excuse for them sending out product like that...they need to look at the paint jobs before just sending out

That carrying case looks like some spilled soda or coffee on it

[PNGwynne]

They should replace it...just email or call them. One of my 66 Batgirl's had a noticable missing paint blotch on her forehead and I asked for a whole new head and had it in like 3-4 days

Couldn't you just retouch it? That's an easy fix. Part of the fun with these figures is fixing them up.

[jeffbearco]

That is very disappointing. I keep hoping for better from them.

JeffBearCO

[megomania]

There is no excuse for them sending out product like that...they need to look at the paint jobs before just sending out That carrying case looks like some spilled soda or coffee on it

Wait.

I thought we all only had 3 options:

you have 3 options

1.Buy them and accept them as they are
2.Buy them,upgrade them, and make them better
3.Don't buy them at all

[Teemu]

Couldn't you just retouch it? That's an easy fix. Part of the fun with these figures is fixing them up.

paint jobs are much different then swapping them on better bodies...if you have the correct paint color,uh yeah it's an easy fix

Wait.

I thought we all only had 3 options:

you have 3 options

1.Buy them and accept them as they are
2.Buy them,upgrade them, and make them better
3.Don't buy them at all

This is quite a different circumstance,is it not? I have been always referring to the design of how FTC makes their figures.This is clearly a QC factory issue

[Starroid Raiders Dagon]

The face paint issue must be something that comes up in other lines as well. Every time I order something in at the comic shop, they give me a choice of the figures that arrived. I usually look closely only at the faces and a quick glimpse of other parts and generally how they look in the package as they are only for display. I would definitely pass on paint apps like that.
That carrying case?!? Yikes. I do think that looks like some kind of bacteria growth in the trays. Not good.

[ScottA]

I ordered the Kresge Robin and the green cape Robin a while back. They arrived crushed since they put them in a box they didn't fit in with no padding. Also, the Kresge Robin had 2 right arms. I sent them an email and explained things. They said they would send 2 clamshells and a body for replacement. When it arrived they had sent a titan size body. I emailed him again and they finally sent an 8" body. So they do listen and try and make things right (at least in my situation).

I wouldn't be surprised if your carrying case wasn't damaged in shipment with the way they pack things.

[Brown Bear]

That sucks man. I've ordered quite a bit over the last few years from FTC and never had an issue their customer service didn't fix and make right. Let us know when you get a response or maybe call them. I'd be surprised if they didn't fix it.

[jayraytee]

Couldn't you just retouch it? That's an easy fix. Part of the fun with these figures is fixing them up.

Thats kind of the point, for the prices they charge we really shouldn't have to fix so much.

They have a mixed track record on customer service, we've seen good experiences and bad ones posted here. But again, for the price we shouldn't be getting damaged or screwed up product in the first place.